Acai Berry Scams – Beware!
“FREE TRIAL OFFERS” ARE NOT FREE!
They will charge your credit card $80 or more, sometimes within days of ordering, and often before you even receive the “free trial”. This is 4 times more than quality freeze-dried acai berry costs. AND, they send you crappy product which cost about 1/2 as much to produce.
YOU WILL BE SIGNED UP FOR A MONTHLY SUBSCRIPTION
They say they just charge you for shipping. In reality, once they get your credit card number they will charge you. You don’t realize they have signed you up for a subscription because they bury it in the fine print in their terms and conditions.
YOU WILL NOT BE ABLE TO STOP THE CHARGES
There will either be noone to contact, or, when you call their customer service number to get return authorization you are put on hold and shuffled between different people until you give up. Don’t believe me? Before you purchase, call or email them and ask them to please stop sending the product. You will get the runaround.
IF THEY ARE OFFERING A FREE TRIAL, IT IS A SCAM – EVERY SINGLE ONE !
None of them make it clear you are signing a subscription, and we have not yet found one that makes it easy to cancel the subscription.
how did it go Gina??? I think that this is the same company that I just ordered from…sigh….I will call the credit card company tomorrow….wish me luck!!!
I am really wishing that I had checked this all out first..(Like I usually do!!)
Are there any of the Acai Berry products that really work and are NOT scams? There are so many scams out there.
there are a lot of reputable sites out there. Go to:http://acaiberrysite.com. Check them out and see if you can find something that will work for you there.
Are there any of the Acai Berry products that really work and are NOT Scams? If so what are their names?
http://acaiberrysite.com
Hi Rustie
Just to let you know that I am taking proceedings against Better Health and Anti-aging store.com, who have scammed me for over £200. I am just finishing off a report to send to my bank to investigate them for fraud. If we can get enough evidence then the bank will take the case to the police. Fingers crossed!
@christy, I also ordered product from pure acai select and max cleanse pro. Two weeks passed and when I tried to call the company, they told me my name was not even in their system. So I checked my credit card and was charged the $4.95 for each product, but I never received the product. Also, my credit card company told me they tried to charge $87.91 to my card within days of orderin, but i was supposed to have 30 days to try this product. Bottom line it was a scam, and my card co. reversed both charges for $4.95 and thank god I did not have enough on my balance so the $87.91 charge never went through. Good luck getting this straight, I am sooooo mad!
I ordered a bottle of the diet pills and colon cleanser for $6.95each,It wound up costing over $400.00. They charged me $195.95 twice for something I know nothing about.When I tried to call,I could never get through to the people.I would love to know whats going on.
I had the same thing happen to me…been on the phone to the bank and the company serveral times. We are currently now in a “dispute” but chances are slim that I will get my $400 back 🙁
Same thing happened to me. I didn’t realize that I would be charged the membership fee until it showed up on my credit card. I called but no success in changing anything. I usually check these things out pretty carefully but didn’t realize that part of the scam was in the ad itself. Thought it credible and it was not.
Yup, me also, 400 +. I also am exceedingly careful in providing my CC # online, must have been brain dead that day. Wish I had seen this site sooner. They are clever in sucking one in, claims of being reporters are absolutely false. I tried to email the address given on all the site that came up, all returned as ‘no such address’. Not sure if it would be helpful, but the address I found online for Acai Youth Nutrition is 4533 Roalnd Ave, Waca Texas, 254-732-0006. I have not seached this info out yet and am hoping it is correct. My CC company is sympathetic but otherwise not helpful, lucky those that have helpful CC companies.
I ordered RioCleanse and got caught up in the same mess I really wish I would of did my research my card was charged $79 and I am in the process of disputing with my bank because I called the company and they refused to refund my money and you are not able to return product without a Return authorization#.
I was so close to following the Acai Super Diet Plus, until I decided to be smart read the terms and conditions and came across…
By placing your order today, you will receive Acai Loss which is the online Acai Loss Diet Tracker Program and as a BONUS you’ll be shipped 1 FREE Bottle of our Acai Loss Supplement and a FREE Acai Loss Weight Loss & Fitness Guide. YOU GET THE ENTIRE ACAI LOSS FOR JUST TWO EASY PAYMENTS OF $99.95 OR FOUR EASY PAYMENTS OF $49.95 OR ONLY ONE PAYMENT OF $199.95. That’s it! You’ll be a member of Acai Loss for life with no other commitments, payments or charges if you stick with the program for just 60 days. For your convenience, today’s charges and all future charges will be placed on your credit card that you provided today after our FREE 3 day trial. This offer is good for only new customers. This offer is limited to 1 customer per household. For questions, call Customer Care at 866-415-5777.
Thank god for that is all I can say. Guys, check the terms and conditions! It sure saved me!
Dear Sarah
I have been cheated and been charged twice at £126.39 by paying on my visa. I dont suppose you would have an email address for this company do you please. I have tried ringing on the phone number but just keep being put in a very long queue and its ringing the states at great expense. You were very sensible checking things out, I wish I had.
Hope you can help.
Many thanks.
Pauline
Ordered Acai Swiss today.Ignorant me, went to free trial offer is correct. Called after reading reviews on differant companies and got worried. Well this company will send you a “FREE TRIAL” Not a 30 day trial that is! You get one week to try this product and decide if you like it or not. If you like it you get to pay $84.95 for the bottle you were mailed, which contains 30 day supply. If you do not wish to keep it you “SIMPLY” mail what is left in your “FREE TRIAL” back to the company before your trial date is up! My date was 14 days from the day I ordered.So you figure the 4 days they said for delivery minus 14 days leaves you with 10 days to try there product and decide if you like it or not.Also if you do not like it and wish to mail it back remember that the product has to be back in there possesion before your trial date is up. So if I decide to mail it back I have to decide within 6 days of taking it! How can someone possibly decide if they like a diet medicine within that time frame? If it shows results that quick than that’s pretty awesome and it will be worth the $84.95. I’ll be back to a small size in no time!!!!! MAKE SURE YOU READ ALL TERMS AND CONDITIONS ON ANYTHING YOU PURCHASE! I’m just glad that I called to verify my order to find this out before they took $84.95 from my account.Why could’nt they just send you a weeks worth of pills and be done with it. If the product is real customers will come back no matter the price. Don’t try to sneek money from the pockets of families.
I’m so sorry.
I didn’t read this 10 Days ago. Just recieved my month free Leanspa Acai and Colon cleanse on Saturday 3/19.On 3/21 was doing some on line Banking and discoverd two $79.95 charges($159.90 total)They says 14 Days to cancel before the next month charges.I did speak to CSR Jose Kho@Lean Spa support 1-800-839-9990. I advised I wanted to Cancel and wanted my $ put back in my Bank Account.He said he would close my account and refund 1/2 my money$39.95Advised I wanted all $159.90. He said he would refund other half once I sentr back product.So bottom line is they shiped(so they say) the second month on Saturday 8 Days( same day I recieved FREE month)Wow.I told him this is Fraud.i HAD 14 daYS AND NOW ON THE 10TH DAYYOUR TELLING ME YOU SENT OUT 2ND MONTH.HE KEPT PUTTING ME ON HOLD. I TOLD HIM I WANTED IN WRITTING THAT MY ACCOUNT IS CLOSED AND THAT HE HAD PUT THROUGH A REFUND.I TOLD HIM I WANTED IT FAXED. HE SAID HE DOESN’T HAVE ACCESS TO A FAX.I THEN SAID THEN HE COULD SEND IT TO BY EMAIL.JOSE HE DIDN’T HAVE ACCESS TO EMAIL.I SAID I KNEW THIS WAS NOT TRUE WHEN HE IS SITTING IN FRONT OF A COMPUTER LOOKING AT MY INFORMATION. I ADVISED I WANTED HIS SUPERVISOR AND WANTED TO KNOW NAME 1ST.HE PUT ME ON MUTE AGAIN.CAME BACK TO SAY SUPERVISOR UN ABLE TO GET ON LINE TOO BUSY HELPING CUSTOMERS. ADVISED THAT IS WHAT I AM AND I WOULD HOLD TILL AVAILABLE. WEHAT IS YOU SUPERVISORS NAME.MUTED ME AGAIN.CAME BACK ON AND TRIED TO GET ME TO GIVE HIM MY tELE# AND HE WOULD HAVE HER CALL BACK. I AGAIN TOLD HIM NOT ACCEPTABLE AND HE WAS TO STOP MUTING MY CALL SO HIS SUPERVISOR STANDING BY HIS DESK WAS TELLING HIM WHAT TO SAY TO ME. hE SAID THIS IS NOT TRU MAM. I ADVISED HIM I HAVE BEEN WORKING IN THER CUSTOMER SERVICE DEPARTMENT FOR THE PAST 15 YEARS.SO I THOUGHT MAYBE IT WOULD BE BETTER IF I HOLD FOR THE CEO OF LEAN SPA. BECAUSE 1ST THEY HAVE CHARGED MY ACCOUNT BEFORE 14 DAYS. WHICH IS FRAUD.ONLY WANT TO TO GIVE ME $39.95 OUT OF $159.90.NOW HE IS LYING ABOUT NO SUPERVISOR. WHILE RUDELY MUTING MY CALL. THEN LOW AND BEHOLD.I THNEN HEARD THE VOICE OF A RENEA MONTICARLO( NOT SURE IF I SPELLED IT CORRECTLY OF IF IN FACT THAT IS WHO I WAS SPEAKING WITH) SHE TEN SAID SHE WOULD REFUND ALL OF MY MONEY .I SAID $159.90. SHE SAID YES.SHE GAVE ME A RMU# FOR BOTH PRODUCTS AND ASKED THAT I MAIL THEM BACK TO HER ONCE I RECIEVE THEM. SHE SAID IT WILL TAKE 5-7 DAY FOR MY REFUND TO GO THROUGH.BUT MAY NOT TAKE THAT LONG. I ALSO I WANTED HER TO EMAIL THE CANCELING OF MY ACCOUNT AND ASSURANCE NOTHING ELSE WOULD BE CHARGED TO MY BANK ACCOUNT.SHE SAID SHE WOULD SEND THIS TO ME.SHE ENDED THE CALL. ANOTHER MISTAKE I MADE.I HUNG UP BEFORE I READ THE EMAIL.I SEEN IT CAME THROUGH.BUT AT THE BOTTOM IT STATED THEY ARE ONLY REFUND $79.95. I HAVE REPLYED TO THE EMAIL SEVERAL TIMES SINCE YESTERDAY FOR A CORRECTED EMAIL AND HAVE NOT HEARD BACK. SO PLEASE BE C AREFUL STAY WAY FROM LEANSPA AND ALSO THE *USA HEALTH NEWS* ARTICLE ” THE ACAI BERRY DIET STORY FROM CINDY IN COLUMBIA INVESTAGATES AND ADVISES US HER 1ST CHOICE IS THROUGH LEANSPA.
****HELP**** DOES ANYONE KNOW THE CEO’S NAME AT LEAN SPA? IF SHOW PLEASE REPLY.
THANKS
hi i am cholo, i worked already with the leanspa costumer service representative, u can coordinate with me, we can help each other to prevent it from spreading, u can contact me trough email, title: prevent scam, please provide ur full info 🙂 ty so much
I want to thank you for this site. I wanted to cancel my subscription before I was charged another large sum to my checking account, when I realized not only did I not have an e-mail from Ultra Berry Blast, but finding their site was next to impossible. This site saved my account from being charged, and charged again for a product I didn’t want. I wish I would have found this site 3 weeks ago.
Can anyone tell me where on the sites an email address be found. What a stupid thing Ive done, makes you feel a right mug doesnt it. Havent received anything and been charged 126.00 x 2. Even though I cancelled my card exactly 3 days from the order date, I discovered today it still got through. Sickenend and now spending time trying to find out how to communicate with them by email or writing as the bank will not look into this until 30 days have passed with proof of my writing to them. Very clever scam
HI JULIE!! How it goes??? i’ve done the same stupid thing, got charge for 250 pound!!!! i’m devastated , what happens next with yours case??????????
violeta
I feel sorry for those of you who wanted to take advantage of the “FREE OFFER” only to have been taken advantage of yourselves by the lure of easy weight loss from Acai. But I am not being critical as I did the same thing! I talked to my bank and was told they would watch for another billing but could not stop it. I changed my credit card numbers for a new account and I have not been bothered yet. I know what a pain it is to have to change your CC numbers to a new one and notify all of the change. As one person wrote in his reply “Why would you give your credit card info to a company for only S&H?”
It is a scam because I ordered free trial, pd 2.95 sh and 7 days later 87.13 plus 2 small international charges were taken from my bank acct. And I never received any product. Then 4 months later same charges taken from bank acct. Still no product. My bank filed disputes and r investigating. Hav been reimbursed for 1 set of charges and waiting for rest also getting new card so can’t happen again. This has been going on for too long someone needs to shut them down and prosecute for theft!!
I ordered a trial of colon super cleanse last night for what was supposed to be £2.60, and i’ve checked my account today and £124.00 has been taken from my balance. I am mortified, after reading all of the comments here I have fell for exactly the same scam, from a health website which claims to be sceptical about the product therefore the reporter tries it for herself..its so obvious now..I didnt even see the terms and conditions at the bottom of the page, i trusted the sites and feel like a complete idiot.
The company have not yet taken the money from my bank, it is pending, but my bank cannot stop them from doing so and I cant dispute it until Monday now as the line is closed till then!
Has anyone got any advice, I’ve tried calling the numbers for the company but no answer or a dead line.
I cant believe i’ve been so stupid!
Don’t be to hard on yourself. These people are very good at what they do. Very good at cheating others. The only thing you can do is cancel your card. I would think if you check with your bank, and the order is still pending, he should deal with the stop payment. But they need to change or cancel your account number. and remember, that there are a lot of legitimate sites out there like, acaiberrysite.com. Don’t judge all online sites like this one.
Good luck.
Try:http://acaiberrysite.com
I would suggest that you immediately cancel your credit cards. You will be re-issued new cards with a different number. This is the only way that you will be able to stop being charged.
sorry but I have been told by my credit card company that this will not stop the charges which will simply pass to the new card. Might be worth cancelling credit card though as they may pass your card details to other firms.
I am so glad i read this first before i did anything, i wanted to read up on this first before i put my my credit card number on anything, thank you, so much for this info.
I SO wish I had read this information before I fell victim to these scams! I’m usually extremely cautious and never believe these things. I must have had a moment of weakness. I assumed the companies were so confident in their product, that, the customer would try it and continue purchasing from them – not be scammed into purchasing the product. I unknowingly fell victim to the lean spa and Fibra Detox scams. When I saw the $80+ charges on my account, I immediately contacted both companies and demanded they refund my money. Lean Spa did so reluctantly. However, Fibra Detox refused to reverse the charges and were extremely rude and demeaning. I immediately returned the unopened samples to both companies. Unfortunately, I assumed they were legitimate and did not obtain a confirmation of receipt when I mailed them. Fibra Detox then claimed they never received the product. It infuriates me that companies can do this to people!
March 28 at 21.05
I feel really stupid, I am so careful when ordering anything via the internet, reading through the product list information etc, the product verifications by a “well known newsreader” made the product look so legitimate, they even stated they had “secure” payment site unfortunately this is not true, I tried ring the customer helpline this had an automated reply that the offices are open 9am-6pm I phoned at 10.30am and a couple more times after that without success, and no reply to my emails, I did however cancel the transaction through my bank and various other mechanisms are in place to prevent this company from getting any more money from me, my advice if you have been caught by this scam phone your bank, the Fraund Department are very interested to hear about this company, the advice also from the Bank Fraud Department, send the goods back unopened and downlaod and keep copies of the invoices sent, the Fraud Department can use this for any prosecutions that they may bring to these people, like I said feel really stupid wish I hsd thought to check out things further, ie finding a webpage like this before buying
I was robbed of $200 PLUS $93.00 for a transaction charge from 247ATMHELP.COM!!!!
$300 later and I haven’t even received the product. I filed a claim with the credit card company and hopefully they will win the case.
Sue,
Filing a claim with the credit card company was a great first step. However, you need to follow through and cancel those cards. Your credit card company will reissue you knew cards with a new number. There is still a chance that you will continue to be billed, even while the credit card company is trying to help you.
what if you used a pay as u go credit card, if i load the card up will it take the money as soon as i load it?
Teh Colon Super Super Diet Plus and Acai Super Diet Plus ads are VERY misleading. Even if you read the Terms of Agreement you will still not have the total picture.
I was fortunate enough to be able to speak to someone on the phone. Here is the scoop. The small fee you pay (seems to vary from country to country) for the “TRIAL OFFER” is for 3 Day access to the online diet tracking software. You are NOT paying for the pills, they give those away for free, so of course, it makes you wonder if they are high in quality as the ads claim.
When you pay the trial fee, a charge of $199.95 (amount in Canada) is placed on your card on hold for 3 days. It’s sort of like the charge placed on your card when you register at a hotel and provide them with your credit card for incidentals.
Here in Canada, if you call within the three days, you can cancel the large fee for the tracking software. The hold on your card will remain until the end of the three days and then it will be credited back to your card. BUT, YOU MUST CALL THEM TO MAKE THE REQUEST BEFORE THE 3 DAYS EXPIRE.
I also called my credit card company, explained the situation and informed them that I had called the company and requested that the charges not be made to my card and the order cancelled. I was informed that I needed to wait for the three days to be over and then check my credit card statement. If the charge appears on my statement then I could call back the credit card company and their resolution department would help me to resolve the charge.
They will send the product to you and they will charge you the “trial offer” fee, but I am okay with that, since that is what I originally thought I was purchasing.
I really need to remember the saying if something looks to good to be true it probably is!! I also need to stop trying to cheat and get to the gym too!! I signed up for the acai and colon tablets from an advert that I saw in facebook on Tuesday 29/03/11. Ordered the trial but as soon as I did I had a wee nagging feeling that something might not be right. On Wednesday I started googleing it and came accross this site. Straight away I went to the emails I had received from Flexnjoint and on the tracker there was a phone number. While on hold as I was 16th in queue I checked my bank and nothing had come out at all. I eventually spoke to someone and she told me I had 72hours to cancel so that I would not receive further charges, so I told her to cancel. I still have no charges so fingers crossed that it worked.
Thanks guys for having this page otherwise I would have been skint!!!
I did the exact same thing, the worst part about it is that I know better. I also had a “bad” feeling after I did it and low and behold, I typed in flexnjoint.com and it came up as a scam under the better business bureau. I immediately went to my bank, they told me that 2 charges were pending on my card each for 200.39 I almost threw up, I begin to cry…really at my own stupidy. Visa advised me to contact the company and send an email advising them of my cancellation and that I’m not authorizing any charges, I did call the company and “supposedly” my order has been cancelled. The email that I sent to the legal dept. bounced back, surprise,surprise. I have been checking my visa and so far nothing has come off, so I’m now bracing for the worst. Lesson learned.
hi Everyone!!! i’VE JUST BEEN CHARGED 250 POUND OFF MY ACCOUNT!!! ;-((((((((( I’ve seen an advert on a facebook.
, thought it may be worth to try– A FEW MINUTES AFTER SOMETHING PUSH ME TO CHECK MY ACOOUNT,went on and saw it, been shocked 250 pound missing instead of 5.90 pound for the set of acai and colon tablets ;-(((( called my bank strigh away and i”m not sure can they do anything to help me to get the money back….
told me to wait 3 days to see where the money has gone ;-(
if someone already dealed with this kind of sytuation pliiiiiiiiiisssssssss let me know, even on this website PLS
Hi i have been stupid iswell last week i took out the trial and have just read the scams on it so i have contacted my back to cancell my cards but i could not remember which card i paid on so cancelled all of them but the odd thing was i could not find any more taken out yet not even the postage so perhaps i didnt do it right but just to be on the safe side i did cancell them.What name appeared on your statement please as the bank has toild me to still check my bank for a couple of weeks.I feel sick how could i have been so stupid my husband is going to go mad.
hey,ive done the same thing-facebook,same products,same story -weve got even the same name
what is the number to call?
It depends on the company. What company did you use? The one I was scammed by was FlexnJoints. The numbers for them are:
US: 866-667-0411
UK: 08-081891129
AU: 61-180-073-1540
It has been a couple of weeks now since I called to cancel and I am thankful to say that I have not been charged a penny.
Lee Anne
Thank you
That was a near miss. (And I’m so careful!) I very nearly got taken in by the fake news ad. Just clicked on the home page to check if it was really the news page and found myself being taken around a loop that I couldn’t get out of except by closing the tab.
Thanks again.
Hi
I was also a victim to the acai super diet plus. This is a scam. I realized straight after ordering and cancelled my bank card. Went to bank and shut my account. They contacted fraud dept at bank. The banks are aware of the scam and luckily they stopped the money coming out my account. It was meant to be £2.95 it nearly cost me two lots of £127.99. My advice, call the bank. stop card and account. Call police and the banks will help as much as they can. The bank said it was definetly fraudulent today.
J
Thank you! I just found out I been takeing.I did this becouse of what Juila of news 6 said.I though it would be good.I did not feel good it but I did it.Now I got to changs my card.I am trying to call the people,but no luck.
Angie,
Just to make sure, you’re probably going to just have to CANCEL your credit cards. You may be able to get some satisfaction by working through your credit card company. You should check with them first. Also, don’t beat yourself up too bad we’re wasting a lot of time looking for a phone number. The likelihood of actually finding a phone number that gets you to the scammers is pretty much impossible.
Well, I will not even say how stupid I am feeling but I ordered the free trial offer yesterday and immediately I start to feel that something was wrong. So today I tried to cancel and I did. I talked to someone who gave me even a number for devolution and told me everything was cancel. I got no charges in my debit card yet but is that enough? Should I cancel the card? And I am feeling worse because today is friday and I don’t have how to go to the bank until monday!
What did you do?? I just got sucked in too. I feel like an idiot. I called my credit card company and they said to get in contact with the merchant. How do I get the number or email to contact them?
we ordered a sample for $7.95 and was shown a total charge of that amount. However when we got our bank ststement there was a charge for $199.95. RIP-OFF. We will contact the BBB and the FTC fraud division.
you need to follow through and cancel your credit cards. Your credit card company will reissue you knew cards with a new number. There is still a chance that you will continue to be billed, even while the credit card company is trying to help you.
WHEW! That was close! Thx a lot acaiberry site. I almost got scammed. You are doing good – may you enjoy the good karma.
Sometimes I forget that there are a lot of very dishonest people out there. I almost got sucked in on this one, figuring I could get the free trials and just try them out for a few days to see what the big deal is. I have never been one for products that make large claims and promise results that seem to good to be true. But I was thinking I could try them and put the claims to rest that this is just another empty promise attempting to play into the hearts of those desperate to lose weight. However, for a hot second I had typed in my credit card info, but last minute pulled out before completing the form, which looks like it was a smart move. I hope that indeed if there is such a thing as ‘karma’ that these guys get theirs 10-fold.
yeah i typed all my info also and right before i finished my mind got the best of me and i decided to type in acai berry official site and i didnt find one but i found this…… I got some of this at walgreens about 2 weeks ago and it does help but i paid more than 3.95 shipping for it. i was just trying to get it cheaper. so glad i didnt put that cc# in.
OMG!! I ordered the free trial just minutes before I saw this website and I am sick to my stomach right now. I can not afford to be charged $200. I have already called my credit card company and I have been tryning to call the customer service numbers since I placed the orders. Some please help. I dont know what to do.
Iman, it sounds like you have done everything just right! If you immediately canceled your credit cards, you might be okay. You should check with your credit card provider and see if they will give you back the charges since you immediately recognized your mistake and contacted them. They always have the right to say no, but you never know… They might just say yes. Since you cancel your cards, they cannot charge you any more!
Well..My boyfriend thought he was being thoughtful in finding me somethin to help me loose weight. He’s the worst at falling for these scams. So, Last night while i was sleeping he ordered this!!!!!!!!!!!!!!!! Greaaaat.
I signed up for the Acaifull free trial and then read the terms and conditions (which I should have done to start with, my fault) stating 2 further payments of $99+ each. I cancelled the order the day after signing for the trial and eventually got through by using Skype (after buying Skype credit) as the number is a mobile number in the states. I was told I was 20th in the queue and waited until they picked up, at 1.7 pence per minute it was worth the wait of around 10 minutes. A person called Nicola gave me a 6 digit cancellation number (what good this is I don’t know) and said I had cancelled on day 2 of the trial so that would be ok. I asked for an email to confirm this cancellation but she said she did not have access to email. I said that I had also emailed the customer services address but had got no answer. She said she didn’t know about that. I still haven’t had any email response. I asked her to confirm that no payment would be taken from my debit card and she said that a 4 dollar 90 something fee would only be taken. This was 4 days ago and so far nothing has been taken from my card. I think that if you can cancel within 3 days of placing the order you should be ok as long as you get through to speak to someone. I wouldn’t rely on email. Also check the online status of your orders progress after cancelling, mine now reads ‘early cancelled’ I hope that this is true!
Advanced Pure is a scam. I cancelled within the time limit but they charged my credit card $89.95 and then
sent me another bottle which I did not open and am
returning “return to sender”. After calling the rep.
she said that they never received my cancellation and
agreed to return half of the money–we’ll see. But still
paying far more than agreed. Very typical scam that you
read in the scam reviews. Sickening people.
Just make it clear you are signing a subscription and just view to it
I am sequentially checking my accounts, I caught the charges for the subscriptions within the trial period
I’ve been a fool. Please is anyone can give me an advice what to do, this scammers just taking money from my bank £128.00, rang my bank and block my account my bank told me to contact the company which I’ve already did the phone doesn’t exist or close. Been emailing to them and got replied that I should contact them on their contact numbers 8666670411 but this number always close, please, please is anyone out there who got their contact numbers that you can get through to this people please write it here. Big lesson has been learnt.
I have had the same thing done to me. I don’t know which site it was as they all look the same. £128 came out of my account also. which website did you go to? please can you let me know so I am able to inform the bank of this,
Since the u.s. number didn’t work for you.here is a u.k. 08 081891129 and an a.u. 61 180 073 1540
I’m sure they all go to the same customer support. I called the u.s. number and they told me because I canceled within 3 days I wouldn’t be charged anything. Hope its true.
Tracker.flexnjoints.com was the site I ended up getting scammed by but that’s not the original site I bought it from.someone should send an evil virus to all these creeps and crash them.
I also fell for the acia berry scam asked for free trial they never arrived but they took $113.00 out and rang the bank and next month they took it out again does any one know how to contact these people. reg. Bev
Im dealing with this exact company
the number i have is (866)667-0411 and its always no answer , or when they answer and take my name or info – they hang up and i have no connection. They totally scammed me $196.14cad twice.
I cant even find the website now!
good luck , as im fighting to get my money back somehow
what email address do u have
Hi Bonnie, did you get an email address for Acai I also got caught, it’s a nightmare that won’t go away
I can’t find an email addres to tell them to stop hope you can help
Margaret
Can anyone please tell me the email address to request cancellation from Acai Optimum??
After working 26 hours straight my tiredness obviously got the better of me and I fell for this scam on Monday night from Acai Optimum. As soon as I did it I just had a feeling something wasn’t right, googled, and lo and behold it’s a scam. The funny thing is I’m actually a fraud investigator! Should really practice what I preach a little more… I immediately called my bank and cancelled my card (within about 7 minutes of placing the order), and as yet the £5.20 that should have been taken for the Acai Berry (£2.60) and Colon Cleanse (£2.60) has not appeared on my statement. I replied to a ‘noreply’ email address that was sent through to me as confirmation of the order demanding it be cancelled immediately as I couldn’t find another email address for them because I couldn’t find my way back to the site after I ordered. However I’m still worried I need to get in touch with them to cancel incase they find a way to take more money from my account – can anyone help?
Stinking crooks, it makes me so mad.
I’ve beem caught out too! I was also tired (although no excuse) and pressed the free trial button believing I was going to be charged just £5.20. How wrong I was! I have found that they have taken £128.30 twice (one for Acai Berries and one amount for the Colon Cleanse)out of my bank account – I’m £258.60 out of poicket! I have instigated the fraud section of my bank to sort this out. I have tried sending emails and get an “automated response” and try to contact them. I believe I have managed to cancel it but just to make sure they cannot take any more money from my account I had my card details changed.
You were very luck to realise it straight away – it was just reviewing my bank details the other day that I realised something was drastically wrong.
I am hoping to get the majority of the money back but it’s in the hands of the experts now.
me also and it was via an advertisement on facebook too. (not facebooks doing though)
I clicked for the free trial, only being charged 2.95 p&p. They tried to take £125 immediately.
my card would not work the next day, I contacted my bank. they had bared my card as saw the transaction as suspicious. I kept the bar on my card and ordered new card, but today (a week later) this scam company have taken the money out. A week ago I had sent emails and tried to call to cancell anything they may have me signed up for but obviously this has been ignored.
Im terrified they will continue to take money, my bank can only do so much because I put the numbers in myself.
I now have no money with 5 children to look after, these companys are evil! Thank god I have family I can turn to for help.
Cont’d
The company are called acailoss.pausepain.com. and the product was called acai superdiet plus.
I to have fallen to the scams.
£2.95 was what i agreed to pay. That was taken plus another £64 plus a pound by the bank for charges. That appeared on my bank statement on 8th March 2011. On the 9th i phoned the bank and cancelled the visa card explaining why and was told i would not be able to reclaim this money as i used a visa Card. Had i have used a credit card they could have reclaimed my monies.
Happy at this point that i had now closed the matter with the cancellation of the card and therefore no more monies could be taken from my account but overly dissapointed that i had lost £68 i could ill afford.
On checking my bank statement on the 3rd April 2011 i noticed another £64 has been taken and another pound by the bank for the processing fee.
I again phoned the bank and was referred to Card Disputes who after checking tell me i am unable to reclaim any monies as i agreed to the transaction.
I today went to the bank to complain in person and was told that even thro the card has been cancelled this company can charge my card and the bank will still pay it from my funds as this transaction was agreed before the card was cancelled.
I was made to feel like the crook.
So £132 down i await my next bank statement to see if i am now safe. If more goes missing ill have no option but to close my bank account down.
I have been with my bank for 45years during which time i have paid thousands in bank charges and was today made to feel like the villian.
There are many scams about and the biggest was the world money crisis caused by the bankers themselves.
Its laughable so why am i crying.
To add insult to injury i recieved no goods either.
This matter is not over i will fight on.
I had to cancel my credit card and have a neww one issued…My charges should have been 15.00 dollars but i ended up with a charge of 400.00 dollars my bank is checking out this site now hopefully something can be done…Good luck to all….
just an update after cancelling my debit card and reissued with a new one the company flexnjoints managed to get money out of my my account £124.80,9 days after cancellation after long conversations with bank fraud dept and visa i have been reimbursed, please be aware that it wont show up as flexnjoint on your account in my case it was joint care, my bank tried to contact the company on my behalf with no luck, i have done everything now to stop any further monies being taken, keep all emails and record telephne conversations the fraud dept will send you a form to fill out and they will need this information to add insult to injury they didn’t even send me the product!!!!!!!
Hi I’ve fallen victim to this scam as well they had taken £125 out of my credit card account but beware they are getting very clever it was under the name men care I’ve rang my credit card company and told them I did not authorise this transaction I now have to debate it and hope I get refunded the money it was a very expensive mistake considering it was only suppose to be £2.95 pp I hope no body else falls victim to this scam
I got caught in the flexnjoints scam. I ordered the FREE trail of their acai product. I’ve never been charged the $7.50 I agreed to and was invoiced for, but I was charged $199.95. I somehow found “my account” which detailed what I supposedly ordered and there was a cancel immediately option. I cost me $19.95, but the exchange of about $10.00, but I did get my refund. But I never did receive the product. I should know at my age that there is no miracle cure for being overweight….had a moment of weakness I guess?
I also learned that they are scamming people out of their money, but i had a trick for them i had used an reloadable gift card, that way, the only thing that was coming out my pocket was the money i put on that card!!!
I purchased this trial and found it did not give me energy as claimed. so I called and canceled when I saw they were charging me for another shipment. they went ahead and shipped it so I put refused on the package. I called them again once there was plenty of time to send my refund and the girl that answered the phone who was also the same voice that took the order origially told me it was after the trial period and would keep repeating that. I found on the better business bureau website that they have many complaints against this company, so in addition to the FTC also contact the better business bureau. Good luck.
The first time I have ever ordered online I get ripped off for $198.86. I have contacted my credit card company and they are going to assist me in a conference call to try and get my charge reversed. They are very familiar with this particular company and the alias’s they use. It apparently does state charges in the fine print of the terms but “FREE” seems to blind you to the extra charges they will apply. I wish every victim luck and hope they can be stopped. BTW the “Amazing Discovery” was on the MSN home page!
I went for a free trial of Acai/colon cleanse. The side effects were nasty (constant diarrhea when taken as recommended) and made my feet and ankles hurt. I would call it neuropathy, because my feet burned from the inside; my ankle joints became painful, swollen, stiff, as if I had sprained both ankles in my sleep. It hurt to stand up when I got out of bed. I stopped taking the capsules because I could hardly walk up 3 stairs without grimacing. I worried about being able to do my job. 6 months after I stopped taking them, I tried one capsule before bed. I woke up the next day with painful, burning feet, my heels and toes were so tender, I couldn’t flex my ankles. As to the scam of it all, I called the company to get a refund beyond the 30 day trial period and stop delivery. I had to talk to 3 different salespeople, and kept insisting on a refund. I wasn’t taking “no” for an answer. Eventually, I did get a refund of $300 dollars. I have learned my lesson: Never take a free offer. If the company wants to send you something and you decline it, you must tell the company that you don’t want it. Send a registered letter, whatever it takes. Just let them know you will consider all future deliveries as gifts, and no payment will be made for them. I’ve only had to use this announcement twice in my life. It is effective.
l apologize to those who have posted on this Acai scam site.I thought this site was for complaints about the product. I was quite fortunate to have a real contact number for the distributorship. Those who have not been able to contact the cheaters and swindlers, I can only hope you have recompense some day.
nutraslim hca and quick detox. should be added to the list. i caught them in the act of scamming me. i followed advice of a woman on here about calling your bank right away to stop the transaction from happening. i wanted to try the product. but then i got a gut feeling started looking through the internet for more info. results of my search not pretty. so i did what someone on here said call your bank right away like minutes not next day, while i was on the phone with the bank. she told me they just charged my account and put the money back 2 times. fishy she said. so she put a freeze on my account while talking to me. and they tried taking more money while we watched them. scammers busted trying to take my hard earn money. please try not to fall for these things. eat right exercise and love yourself. i know its hard. but i like not being scammed and broke better.
Please help – i have been provided with a number to cancel but every time i ring it states this is closed. ive tried all times of the day and night but unsuccessful. The company is called Beri Ultimate and the number is 0115-872-3796. I need to casncel it as ive already been charged.
I also just discovered a $196.14 charge on my Mastercard.
Called mastercard a while ago…they said cancelling the card would not make a difference.
I clicked on the “I AGREE” so I have to pay.
Mastercard said they have tried to stop this…but it’s not working as long as you click on i agree.
I don’t know what to do…i called the numbers she gave me…i just am put on hold.
1 877 224 0453
1 877 619 2649
I would appreciate any help…I feel sooo stupid.
I’m never falling for this scam ever again.
Ok!!
I just called the number 1 – 877- 619 -2649.
I got put on hold for about 10 minutes.
I finally got to speak to a girl…i demanded that they put the $196.14 back on my Mastercard…
She said they would put back $100.00….i agreed…
Mastercard had already told me what would happen.
I was past the 3 day waiting period she said ..so she could only refund me $100.00.
ok…so i got myself into this …i took the $100.00
I demanded they stop charging me for anything else.
She gave me a code number and name of company…and i would be refunded $100.00 with no further charges.
I just phoned mastercard….it taked 2 – 5 days for the amount to appear …so i am to call back in a few days.
I am sitting here …still looking at this site…reading all the things people went through….
I was told by Mastercard that cancelling my card would be of no use…
Can someone tell me….should i still do this.
I called the number…talked to a rep at acai…whatever..scammers…
She said i would get a refund…of $100.00.
And i won’t be charged again…call Mastercard to confirm in a few day…
BUT…i’m worried that after reading all of the other emails that it won’t happen.
I’m sure you’re talking to at MasterCard, but, I think what MasterCard is saying is you already agreed to pay for the initial payment, so you’re stuck with that. However, if you do cancel your card, you can no longer charged anything else. So I think that is the confusion. You agreed to make a payment, so you are stuck with that. However, unless you signed up for some type of revolving order, then you should not be charged again. And to make sure this does not happen, you should cancel your credit cards. All MasterCard will do is re-issue you new cards.
I rcvd a call at my home on 4-6-11 to try free trial of acai berry. today i recieved in mail- ultimate berry blast anti oxidant system. i knew the bottle looked nothing like what i have been looking into. i explained that to him and he said it is acai berry and i said it did not say it anywhere on the bottle and did not want.they charged me $4.95 for the s/h a few days ago i agreed to pay and was to be a 14 day free trial and they claim if call within 14 days i would be cancelled from subscription- i called 866-238-9526 and told them i did not want it- that it was not what expected. they gave me a confirmation cancel code and told i would no longer be charged. i hope to not be charged anymore- do u think i will? do i need to take further action?? i asked them if my friends wanted it- what is their website- he said order.detoxyourbod.com… im sure this site is one of their scams- just giving a heads up cuz it seems suspicious. thanks.
I think I’ve fallen for a scam too. The product: Ultra Berry BLAST 60 tablets trial order. I received another shipment shortly thereafter. The address on the shipment shows YM P O Box 2999 Riverton UT 84065. Is this a legitimate company? Please let me know if you can help determine. I will be sending a cancellation notice but it sounds from all other comments I’ve read…I may have been taken too. No more internet orders for me! D Rivera
I did the same thing, Ultra Berry Blast. How did you cancel? I just got my bottle, just now read the reviews, how do I stop them, do you know? All I have is the address that came on the package, no phone number, do you have a number to call to cancel?
Thanks.
Ok, I finally found a number for Ultra Berry Blast. 1-866-238-9526, the man that answered “Leo” gave me a hard time about cancelling the trial. He tried to convince me by extending my trial period, saying I have not had enough time using the product. After a 5 minute back and forth, he agreed to cance. He gave me a code number, which I wrote down. Hope this helps someone and I hope I never do this again!
I to fell victim to a company with this address. Have you now got the problem resolved? I’ve just started the nightmare of resolving these charges, any suggestions?
Had ordered ‘great deal’ (NOT) from Pro Action Acai and Pro Action Hoodia. I very stupidly never paid any attention to the fact that there was no name, address or other contact details other than one number, which was for all ‘departments’ etc. Also had bad stomach cramps after only a few capsules.
Make my message shorter, just DO NOT GO with them. £4.99 turns in to £79.00 almost over night.
Only way I could get out of having money taken from account was to say to bank I had lost my card and have a new one sent. Number is then different so nothing else can be taken from your account. If it sounds to good to be true, it usually is! If it’s not handed to you free, (with none of your details taken) then it never is so don’t try. cancelling bank card only works with some of them.
hi sandi I went with pro action too and I used my dads card urrghhh its a hsbc debit and I cancelled it today did cancelling th card work 4 you chuck
beware of ‘free’ samples and cheap trials. they usually sound to good to be true and they usually are!!! If it aint cash don’t dash! (into offer)
Free samples DO NOT ask for any card details, or for postage, they leave decision to you…but even then beware.
Go through a secure payment method eg paypal or your own bank site, if you really want to buy something.
Leanspa advertises for a free 14 day trial for each product, diet pills, colon cleanse, they immediately charge ones account for $79.99 for each product before you have even received the free trial products, they will not credit your account, the company puts you on hold and you get the run around, do not order from Leanspa!
I saw an advert for a Teeth Whitening kit on teethglow.sharkilage/uk/trial advertising a free trial with their product. I have since found out that I had in fact signed up for a email programme on how to keep my teeth clean. My card has been charged for nearly 200 USD. I contacted the company, it had been difficult because of the time difference from the UK, but when finally I did the represenative was totally unsympathetic and did not want to listen and in fact ended my call saying that he had to take another call and hung up! Another scam!!!
I have unfortunately been taken. I sent for the free trial and to date it has now cost me on top of the £59.85 previously they have just taken another £76.13 through another company.This came through email and all you do is go in the site and out and they have you
Oh my gosh I was so close on Purchasing the two bottles from one of the websites, a TrimSport and CleansePro360, something like that about 1 year ago…but as I was so close on entering my credit card info I decided to search for some more websites that look more LIGIT… I am a sales person for an electronic place and we have our own website. Working in this intenet field, has thought me on how to look in a site, be able to tell if its good or just a fake scams, with seeing who is founding the site…as I kept reading I noticed as i would click on each particular founder of the web quality,there was no information but a picture of the logo of the founder!!!! I quickly exit out of that site, and continued my search.. I then found this site, and as I am reading, all this reviews I am glad super glad I stict to my BROWSE till I DIE METHOD!!! today as i was browsing for new accounts i bumbed into an add and clicked on it, lead me to this site!!! very nice of the persons behind this website…. tip of advice its always very important for you to search before you submit your credit card information, remembering this is the money you work hard for….see as you see and consider your social number thats your indentity!!! you just dont imput it anywhere!!!!, anyways back to subject there is many options in the internet now and days of everything you are searching for!! dont settle for the first account you see!!!!!!!!! Always pay attention to who is founding the site and who stands behind its product, and then once you do this read the sites reviews go to google -press etheir the product or site you are planning on purchasing from and press shopping reviews…READ them it is very important!!!!!!!!! we in the electronic market dont have scams but we are able to determine how big of a company a site is, or if it just a little teenage boy who decide to grab daddys wallet and put up a internet website!!! How much more easy it is to read if its a scam or a true sale!!!! dont fall for the free trials there is no such BOLONY as free….and specially giving someone your credit card information!!!!!!!!!!! dont do that use another payment method dont let this EVIL A–H’s take advantage of your need, they know you are desperate to find a cure, or find sommething that can help you, as you see they will use it to their advantages!!!! dont let them get away with it!!! and for everyone who are waiting for your credit card to get credited….you are able to claim a fraud in your bank, play them smart too…. let your bank go after them jst give them your bank statement of that transaction and let them handle it!!! Its a fraud you have nothing to do with that!!!! I wish you all goodluck and next time if you can avoid purchasing on the internet do so!!!!!! except if you know this site has been there for years and the reviews sound great STAR 5!!!!!!!!
YOU ARE EXACTLY RIGHT I GOT CAUGHT IN THE SCAM AND MY CARD WAS CHARGED ABOUT 179.00 AND NO WAY TO GET IT BACK, ALTHOUGH I WAS ABLE TO REACH SOMEONE AND CANCEL MY SO CALLED “MEMBERSHIP”
Janella,
Could I ask how and who you were able to contact to cancel your order? I really need to cancel mine before this gets way out of hand. I’m a one income mother and I usually watch for these things but just wanted to do something for myself. If you could help I’d really appreciate it. Thank You so much, Zimmy
where did you call or do you have a email address would be very greatful
I OOoooooso got caught up and have been scammed also!! UltraBerry Slim, (which did not work like they said) I have been charged $189.90 on my card not just once but twice, and you are right? There is NO one out there to talk to or contact to cancel. I have been trying for 2 weeks now and not getting anywhere. This is really bad, from now on I am willing to go to Walgreens to get it no matter what then go through this again. I wish I would have read this before I purchase this product. But Thank You for all the other websites to watch out for.
WOW I HAD NO IDEA,I JUST READ ONE OF THESE REPORTS AND WAS ON MY WAY TO MAKING AN ORDER THAN I HAPPEND TO SEE YOUR PAGE AND COULD NOT BELIEVE THEY HAD THE SAME FAKE STORY WITH DIFFERENT NEWS REPORTERS AS THE “GUINEA PIGS”. GLAD I DID NOT ORDER THANKS AGAIN.
i have a bottle of super acai complex from pmg labs and i cant find their website anymore to cancel.
Did you ever find the number to cancel at pmg labs? I ordered April 18th and cancelled the same day. I have the phone number if you need it.
I need that phone number. They keep sending me more and more ever time I open the mail box, help!!!
I also have been caught by this scam and am trying to find a contact telephone number to call and cancel my acai free samle which to date has cost me £250.can you help please with any telephone number?
Paddy, the no. that I called is 866-238-9526. The lady was a bit short with me but I got my point across. I also found out about the 14 day deal that started from the very first phone call. When I told her that I would just let my bank take care of this, she then told me that she would remove the second 91.00. The first 86.00 I will have to go to my bank and tell them that I never authorized anyone to take out that sum of money. This has happened to me in the past and it always works. Banks don’t like to loose customers which is exactly what they would do in my case. Hope this helps. LA
Wow, that was definitely a close call. I was on Facebook and saw the links on the right hand side. I thought, no big deal, I’ll just check it out. I fell in love with the story and with credit card in hand, was about to order. I just so happened to click back to Facebook, and clicked another dieting link that was completely different than the first. It led me the same story but different names. The first story was Stacy Reid, and the second was Julie Ayers. I had the pages up and kept clicking back and forth, and noticed the EXACT same thing but different names. I thought that maybe two people had just done the same story, or there was some confusion. OH NO WAS I WRONG, I scrolled down to the comments and noticed that they were the exact same, names and everything. I did more research and figured out that even though the websites look real every time you click on a link it takes you to the NutraSlim website. And I also noticed that you can’t click on news, or anything else like a real website would have. Also when you close the page down it pops up with another screen saying, “Are you sure you want to navigate away from this page, this is a one time offer” RED FLAG!! So I decided to Google news report 6 to see if it was a real thing and came across this website. I’m 18 years old and was almost scammed. Thanks so much for your help, I’m glad I came across this when I did. 🙂
I ordered online but seconds later tried to cancel. Guy answed the phone and canedled it but did not tell me that I would still be charged the shipping free, even though they didn’t ship anything. When I called to complain they hung up on me.
i am one of many unfortunate people that fell for the acia berry scam, and they have already charged me £75 after only days. they need reporting and the ads stopped. one big ,big con
I see that the FTC is taking out an action against these scammers. I have tried to download the complaint form from the FTC site but the link appears to be broken. I would like to try and get my money back from these bast….s – acaioptimum.com – I got scammed to the tune of A$400 – any suggestions?
HI, LIKE A FOOL I GOT SCAMMED TOO,HAD 2 PAYMENTS TAKEN FROM ACCOUNT, EACH ONE £129.50, FOUND OUT IN 2 DAYS WAS A SCAM, NOTIFIED HALIFAX 4 TIMES, I, AND THEY KNOW IT IS A SCAM, DO NOT LET MONEY GO, BUT JUST KEPT SAYING, YOU COULD HAVE BOUGHT GOODS FROM SHOP, SO CANNOT STOP PAYMENT, PERSONALLY I BLAME HALIFAX FOR NOT DOING AS I REQUESTED, THEY SAY WILL SEND FORMS OUT AFTER 30 DAYS, CALLED VISA DEBIT CHARGEBACK{I PAID WITH DEBIT CARD} BUT NOT MUCH HOPE BECAUSE UNBEKNOWN, AGRRED TO MEMBERSHIP. BE AWARE…CHANGED CARD, BUT WAS TOLD COULD STILL GET MONEY TAKEN OFF NEW CARD AS WAS SAME BANK DETAILS, SO HAD TO CANCEL BANK ACCOUNT AND GET NEW SORT CODE AND ACCOUNT NO. WHAT A HEADACHE THAT WAS. ALL NUMBERS TO CONTACT WERE UNANSWERED, EVEN FOUND A NUMBER THAT WAS DIVERTED TO A BASILDON ESSEX NO. RECORDED MESSAGE WITH AMERICAN ACCENT, ANYWAY, SENT AN E-MAIL TO THEIR CUSTOMER SERVICES AND ACTUALLY GOT REPLY, TELL THEM, YOU WISH TO CANCEL ORDERS AS TOTALLY DISSATISFIED WITH GOODS, AND YOUR STATUTORY RIGHTS ALLOW YOU 28 DAYS FROM ORDERING TO DO SO.TELL THEM YOU HAVE SENT COPIES OF MAIL TO YOUR SOLICITOR AND INDEPENDENT PERSONS. I HAVE DEMANDED UNDER THESE RIGHTS THEY REFUND MY MONEY IN FULL, THOUGH WOULD BE HAPPY TO GET HALF BACK, DO NOT TELL THEM THAT, THE GIRL WHO REPLIED GAVE HER NAME AS CINDY, I HAVE WROTE BACK AND NOW AWAITING REPLY, SO WILL KEEP YOU INFORMED. ALSO GOODS CAME 2 WEEKS LATER, HAD A TRACKER ON THEM, CAME BY PARCEL FORCE, BUT WERE DROPPED OFF OUTSIDE DOOR, NOBODY KNOCKED OR RANG THE BELL, JUST LEFT THERE AND DISSAPEARED, SO DID NOT SIGN FOR GOODS, BUT DO NOT SAY NOT RECIEVED, AS HAVE TO SAY TOTALLY DISSATISFIED WITH GOODS, HOPE THIS WILL HELP, AND WILL INFORM YOU OF ANY, IF ANY PROGRESS, SAM.
hi sam I have had taken $400- £260 pounds I wish i had found this site before I went and ordered. its just a nighmare I cant get my money back.I dont know where to go from here.
Regards
elaine
i have just cancelled my card with halifax does this mean i need a totally different sort code so they can not take money out of my account. As i have just recieved an order from East Western Nutrition at a cost of £3.95. I did get hold of them and talked to a woman called Lorrie hopefully they will not try to get anymore mom=ney as the account has been closed
I ordered a free trial thing and they said it would only cost £2.95 for it. I got an email confirming it all and they gave me membership of 3 different things helping me to lose weight etc etc. So a few days later i go on my bank account and find that they took around £125 out!!!! I’m am still FUMING!! I have no idea what im to do!?!? :'(
send me the number to cancel. I also ordered Super Acai Complex from PMG Labs and need the number to cancel. If anyone has that number, please e-mail it to me.
Hi i have also been scam i saw it on facebook ads the Karen Simpson pro Action Acai i done the free trail price at $3.95 on the 18/4/11 still have not got the stuff and on the 21/4/11 i noticed they tock £54.93 out of bank so i phoned my bank and they have blocked my card so they cart take any more money out i have tryed to ring them on this number 8883120911 but all it keeps saying line is busy plz try again later .As anyone found a number to contact them so i can ring them and cancel .thank you
I too have been trying to call 888-312-0911 without any success. I have not received any product am working with my credit card company to dispute the charge. They told me that if I cancel my card, they will be able to continue to charge me if I have another card. If I cancel my credit card account with that bank entirely and use a card from another bank can they still charge me? At this point, I am willing to part with the initial 88.19USD that I got scammed out of, but, I would like to be able to walk away from this subscription.
there are no other numbers and there e mail address is a scam too. i have been caught out just recently was supposed to pay £2.95 postage but they decided to take
£177.00 i am so angry trying to get help from bank now but thats waste of time please cancel your card.
Thank you so much for this. I was sereosly considering getting a free trial offer with NutraSlim I was looking tis sort of stuff up to see the dangers of it and I’m so glad I did I’de rather be a little large then loose £80! That would totally suck!!
Bye
Please please please listen with this kind of product u never never use your bank card for, go and get a chase $20 gift card instead, so that if they try to charge u it will be impossible for them to get more that the $20 that u have on the card
Beat them at there own game…
I was told that they reduce my cost from $199 to $9.95 why is because all they could get off of my $20 gift was the $9.95 dollars that was on there….
Beat them at their own game…
I also messed up and ordered my free trial… but found this just after and called to cancel both the acai berry product and the colon cleanse. they said that I would still be charged the shipping but not recieved the product and would not be billed anything further. I am wondering if I did enough or if I should still put a stop payment on my account to stop them from charging more. or if I should close my account all together? they said it was cancelled and gave me a cancelation code. did I do enough?
Dear Jodi: Yes, I also ordered this product. I got charged for 2 products and the great thing is that I never even got either product. I went straight to my bank. I have a feeling that we will get charged this amount every month and nothing to do about it. I will tell my bank, take it off or I will be closing my account which I may have to do anyway to stop further problems. I just think it is so sad that now I will never and I mean never order anything off of the internet all because of one jerk who decided to ruin this for those honest people trying to make a living. Talk to your bank and tell them that you did not order this product and they will refund your money. Good Luck
Jodi, this is your friend again. I didn’t answer all your questions. Yes, I would cancel your credit/debit card if it is with your bank but ask them if something like this berry thing comes through on your new bank card, would u still be charged aqain 4 something that u did not ok to order? If they say yes u would still be charged even though now u have a different number then I would talk to them about different options. I guess the one thing that all of us have now learned is to never give our credit card number out over the internet. NEVER!!!!!!!!!!!!!! At least I never will again… Your Friend, LA
I purchased the pure cleanse 3000 and leanberry advanced. Both products were not the ones that I thought I would be getting. I am FURIOUS. I would like to know if I should cancel my card and try to get charges taken off? My free trial was charged well before the 30 day period.
I’m soooo glad to see that someone has started this well needed website! I’m still owed $80 from the “scammmers” I was told by an individual over the phone (who even gave me an RMA# (return merch auth#) & I would be refunded my $ no problem. Then I recved an eail saying that they were no longer able to do a rapid refund and I would have to file a “dispute of charges” claim form & then I would receive my refund….well I did all that but surprise,surprise they no longer are answering either of the two phone #’s I have for them! So, they not only got their merch back…but got the money for it also!! And what did I get….screwed! How can they continue to get away with this? Is there not more we can do?
I ordered Super Acai Complex and Complex Cleanse from PMG Labs on April 18th. The shipping fee of 2.00 came out of my account on April 19th. I received the complex cleanse on April 23rd and the acai on April 26th. I called on May 2nd to cancel both and noticed hours later that they were both coming out of my account in the amounts of 89.95 and 79.95! I called again as was told “too bad” I should’ve called sooner.
Could you please let me know what number you called (if you still have it). I cannot find the website to find the number to call and cancel.
Could I pleaase have some advice from someone?
A couple of hours ago I bought a free trial of Acai NutraSlim and and Colon QuickDetox tablets after seeing an ad on Facebook. After some thought I started to get doubts and came across this website. I have just cancelled the order and the shipping fee and received a confirmation email from them about the cancellation. So far so good but I’m wondering if I should also cancel my debit card? I am worried they will charge me for the trial anyway and perhaps more. I am reluctant to do this as I have had to cancel my card recently after losing it
Thanks
Sorry, but if you wade thru the pile of comments below, you’ll find dozens of people who were told they were cancelled, but get hit with charges soon after.
You have NO PROOF, so the thieves WILL CHARGE YOUR CARD.
You will have to cancel your card to stop them.
if you have an email to confirm the cancelled product you should be ok, but i would check with bank anyway as i have just been a victim.
Saw the product on facebook went to the site it sounded all good but i was a bit sceptic at 1st and shared my scepticism with a friend in the end it was the news reports that got my attention I said to my friend (don’t think the new would lie)so i placed my order for my free trial.
after that I was not at easy I went to google and that when i saw this website. I immediately call my bank and ask them to cancel my card i also transfer all my money to another a/c i asked the bank if they will be able to take any more money from my a/c they said once i didn’t give them my a/c details (a/c and s/c. they only got about £12 from me. got the prouducts today planning to book an appointment with my dr. to check them out.
hi ya lisa
Can you please advise me
I did the facebook thing today and ordered the pro action pills x2 £2.49 shipping I am so clued up normally wot a divv but is what makes it worse is my dads bn with hsbc for 45 yrs n i used his card but I didnt give his name or address, I have sent them emails asking them to cancel and as of yet no reply but I have cancelled the debit card
will this work ??? I cant risk them taking money out my dads account will cancelling th card be enugh and trying to get a response out the company
can ya help is chuck ??? did it work 4 u ???
I cannot believe I have been so stupid to fall for this scam. I thought I was buying a free trial at £2.95 p&p I am now £238 down on my account. I tried telephoning this company only to get a very nasty person telling me that I signed up for a monthly purchase of this product ( It wouldn’t be so bad if the product actually worked) I have had to spend all morning on to my credit card company cancelling cards and theres no way of getting my money back.
I feel such a fool PLEASE PLEASE dont be as stupid as I was. Dont give your credit card details to these companys on the net. I have now learned a valuable lesson that if it sounds to good to be true it probably is.
Hi,
i too fell for this scam, I did recevice my products and the took the trial payment out. I paid with my debit card. I have cancelled my card and the bank said that they wont be able to take any money out. I also called them and cancelled by auto subscription over the phone and have received two emails for the separate orders accepting my subscription is now cancelled and I will not be shipped or charged for any further products.
But the lady on the phone gave me to RMA numbers to send the products back. My question is if i have paid for P&P for this products do i stil need to send them back also i have taken 1 tablet each from the different bottles.
Thanks
Channel4news today
Huffington post
I did the same thing and saw the ad on facebook and thought the news wouldn’t lie. I have been charged $97.00 twice and I haven’t even received anything. I have certainly learned my lesson, I called the company and they say they have a 3 day trial period!!! I hope this is the end and I dont have any further charges.
I HAVE ALSO BEEN SUCKED INTO THIS MASSIVE SCAM I HAVE SO FAR HAD 2 DIFFERANT PAYMENTS COME OUT OF MY ACCOUNT AND WILL BE GOING TO MY BANK TOMORROW TO CLOSE IT AND PUT IN A CLAIM TO GET MY MONEY BACK I CAN NOT BELIVE AFTER EVERY1 BEING STICHED UP THAT THE SITE HAS NOT BEEN CLOSED DOWN IT IS TOTALY UNFAIR AND ITS THEIFT
THIS IS A RIP-OFF!
It specificly said “Free Trial” and I am so pissed off to see this is happening to me and probaly a thousand other people.
It’s bad enough I have 2 mouths to feed and a husband but now they just took near $80 off my account.
That’s demented!!!
I have to pay so many other things but this wasn’t even worth it.
OH i feel so silly… i am normally so clued in on these things. I have just had my trial and today £69.95 has just come out of my account. Am onto my bank but they are now closed for the day… what should I do?? I order the Acai Ultimate… i have now also transferred all of my number over to a seperate account but I know that I might be charged. How do I get in touch with these horrible people? and how do I return these terrible pills!!! Im so silly for not reading the small print!! never again!!!!!
If anyone could point me in the right direction for HELP, that would be gratefully appreciated!!
ring them asap and tell them u want a returns address if it was the same company as mine the no is 080001222544 procation acai they give u a address and product no to put on the envelope mine will be going back tomorow beleive good luck
louise
hI lOUISE
WHAT HAPPENED TO YOU ??? WERE U CHARGED ??? DID THEY CANCEL IT 4 YOU AS I AM SUCH A MUG I ORDERD OFF FB FAMILIAR STORY AND I USED MY DADS CARD DETAILS MY NAME MY ADDRES THEY DNT NO MY DADS ADDRESS OR HIS NAME THE SHIPPING HAS GONE OUT HIS ACCOUNT AND I HAVE CANCELLED CARD AND WILL BE RETURNING TH PILLS WERE U CHARGED ???
I had just ordered my free trial of ulta berry blast b4 I seen this man I dont know what to do now I feel sooo bad sense its under my boyfriends card and now am stressing and dont know what I cant do 🙁
cant beleive i feel for this aswell, how silly just rang them had a few words to say. they did give me a option to pay £40 instead of £115 to cancell and to keep the ones i got. i asked for a returnes address to send them back she wasnt to happy but gave it to me. She said when they receive them back my details will be taken off the system they better be thats all i can say. still tempted to cancell my card now thow
Cancel ur card now mabe even close bank account but my bank told me if they wanna take it further they may stil be able to take money from another bank where u hold an account
YES cancel your card NOW
I fell for this hook, line and sinker, because it had been “tested” by a reporter from “Channel 4” and looked legitimate. I sent for the “free trial” of Ultra Berry Blast and Vita Cleanse Pro and just discovered, less than a week later, that they billed my credit card 88.97 and 91.97! The stuff made me so sick it went in the trash after the second dose! I hope law enforcement can find these rats and put them under the jail! Believe me, I don’t have $181 to spare!!!!
I fell for it too! How did you get the chrges off your account. Help!!
Hi Renee,
I got scammed too!Did you find out anything as in how to get your money back?I had used my son’s credit card #.
Beverlee
I Was scammed like this with a different product , I called my Credit card company and they got the subrcription back for me and stopped any further payments from comeing off my card .
TrimSport and PureCleanse360 got me. But it’s even worse because I have recently moved and didnt realize they kept shipping these stupid useless dusty pill bottles. I’d originally ordered on 3-31 both of them. Purecleanse360 charged me first on 4-18 and then Trimsport on 4-20, then this month, then they got speedier and charged me on 5-06 and then 5-08, so they didn’t even wait a damn month…
this is the worst thing ever, and yes, just like you guys, im usually sooooo skeptic of this crap, i even HAVE 3 REAL ACAI products i went to Vitamin World and the ppl there to inform me on the best ACAI products, and I even have a cleanser AND probiotics…so, I didnt need this crap, it was just what it was supposed to be A FREE TRIAL, HARMLESS…well, they are NOT getting away with this.
I almost want to hire a damn assassin, to shove these pills down their throats. WHY always 80 dollars??? this is obviously not legitimate and they need to be fined and shut down, American’s are already in a damn financial crisis, NOW THIS CRAP…playing on our SELF ESTEEM, and desire to be HEALTHY, ok. I’m putting these ppl in the Bible, they will get whats coming to them.
I also was interested in this product, but then noticed that the woman promoting it said she had lost 8 kgs, starting at 55kgs. This would put her at a very low weight, 47kgs, which for many of us would be anorexic territory, that’s what alerted me to this riduculous scam.
This morning i fell victim to the Facebook advert for pro Action Acai.
I can’t believe i was such an idiot.
I freely gave over card details not even thinking. When you are over weight you so desperately want to loose it but its hard.
You see the advert and you think its ok and believable because its been on the news.
So i got the free trial. Then i read on and 2 different adverts say exactly the same thing. Alarm bells start to ring.
Then i come accross this site.
I feel like i’m having a heart attack. I’ve ben ripped off.
I’m not even waiting to see if i receive the so called pills.
I have emailed them to say i want to cancel.
I have cancelled my boyfriends debit card with the bank.
They tell me they can’t take the money now and if they do thay will open a dispute and he will get the money back.
They couldn’t tell me if thay have taken the money out yet like some of you have said they do.
So i will have to wait till he gets in to phone them and see.
I hope they haven’t taken it yet.
I don’t know whether he should take his money out the account and close it and then open a new account.
What do you think.??
does anyone know how long it usually takes Pro Action Acai to take the money out of your account.???
Thanks
hi
I have ordered from pro action acai. i did it yesterday. i have called them just now to cancel. i called them on 0800 012 2544 (uk). if the nbr is too busy you will get a funny ring tone, then it sounds like its engaged, then you might get an american lady saying they cant accept your call and then get cut off. if you keep trying you will be placed in a queue, I did get through to someone who has given me a return voucher number so that when i receive the pills i can return them but i can keep 14 days worth of pills for no cost other than the p&P to receive them and then send them back. they have to have the other half of the pills back within 21 days of you ordering so i am just going to send them straight back. he also said that if i wanted to keep them (i seem to have ordered 3 lots of different stuff), it would cost £56.75 for the months tablets & then they will cancel..surely there must be results with these things though eh? stupid me, like everyone says, its not something i normally get sucked in with but seems worst case scenario is £56.75 plus the £5 i paid yesterday for p&p. the guy on the other end did give me his name and ext number. good luck to those who need to cancel. it does not seem that bad though….
Hi,
What time did you keep calling them as I have been calling non stop for 2 hours and nobody answers. It’s now 12.15.
Regards,
Nadia
p.s i have now cancelled my credit card after reading other comments. the way i see it is as long as you send the pills back before 21 days even if they did take money from your credit card, they would have to refund it – surely….its all in the small print, well its not even small print, we just didnt read it first cos you think its being recommended by a reputable firm – in my case ‘womens health magazine’ – what a twit!!
I nearly did that today too! It was a link from Facebook to Womens Health. I only came across this site when I googled it cos I couldn’t see where to put the voucher code! Such a lucky escape! I kinda wish facebook would look at what shit is going on their site.
pps. i have just called pro action acai again to cancel my mums order. i spoke to the same guy there who said he would apply a 64% discount if i kept the bottles and said the lowest he could go to for each bottle was £13.50!!! we will be returning the bottles by recorded delivery to the address he gave me for pro action acai, which for anyone who wants it is – po box 4802, Sheffield, S10 9FE. just confirms that it is a scam cos they say its £75 for each bottle, then if you go on the website it shows £39.95, when i cancelled my order he said £18.75 per bottle and when we cancelled my mums he said £13.50 per bottle…this is starting to make me annoyed.
I found your site after much frustration looking for contact details for two of these ‘Free’ trials. The first one was Proaction diet or acai and I contacted them and they cancelled my ‘Subscription’ – the agreement to pay was buried in a load of small print. The second was for Slimbody Extreme – the telephone contact number did not connect: there was no e-mail or address. So I cannot contact them to cancel. Contacting Barclaycard as this was the card I used, was a minefield as I have to write to them enclosing a letter to Slimbody Extreme. When they receive it they may be able to put a block on payment but they have to allow a certain amount of days before they can do this. No idea why?
Hi ya Karen
I am pleased I have found someone from Britain on here I am such a mug as I fell for the facebook / womans health scam OMG ITS SHOCKING BUT I USED MY DADS CARD AND I AM SO SCARED AS I AM READING REPORTS WHERE PEOPLE ARE SAYING THEY WILL TAKE THE CASH EVEN THOUGH YOU HAVE CANCELLED THE CARD.
I ORDERED THE STUFF TODAY AND CANCELLED THE DEBIT CARD 2 HRS LATER I REPORTED IT LOST.
I NOTICED YOU WROTE THIS ON 16TH MAY HAVE YOU HAD ANY FURTHER TROUBLE ??? WHEN YOU CANCELLED YOUR CARD WHAT DID UR BANK SAY ??? CAN YOU ADVISE ME PLEASE
$400.00 Canadian for me and I feel stupid too! I fell for the Facebook ad picturing Dr. Oz and read all the fantastic reviews from the news stations. I thought for $7.95 I would love to try the Acai berry and another $7.95 the Colon cleanse why not … what a deal right? I need a BRAIN cleanse!! If I would have actually READ the terms and conditions I would have seen I was purchasing a life time membership and the pills were free. If I didn’t cancel withing 3 days I would get the complete memberships $198.00 X 2!!! AURRRGGGG!! A week later I see the charges and my credit card company can’t help because it’s what I signed up for! After speaking to someone at the pill place … they are not giving me my money back no way no how. Ordered on May 5th and I still haven’t received the stupid little pills that probably won’t even work. I am lucky my husband is so forgiving. 🙁
I fell for the same one, I did eventually get the pills, it took a while. I haven’t tried them yet. I feel the same way you do, how could I have fallen for something like this. I know I am so desperate to lose weight I would try anything and these companies know that and they use that to there advantage.
I finally received the pills too and I just get sick looking at them. I suspect they won’t even work, or maybe even make me sick for real … 🙁
Do not order the vita cleanse pro or the Ultra berry blast these are scams. You unknowinlgy sign up for a 14 trial and after that are charge $180 showing as two seperate charges but it is from the same company. Don’t forget to read the terms and conditions. The wording is twisted and makes you believe you have 30 days to cancel but you dont its only 14 and i couldn’t find these terms when I ordered these pills that dont do anything anyway.
I’m wondering if Acai Super Diet Plus is also a scam?
Imagine this!on the 4th of may, I stumled on this site through facebook and there was this trial offer for both Liposum trial bottle and also the Beri ultimate cleanse trial!I completed my details on- line ( the shipping address etc) and I also supplied my bank details(unfortunately, unfotunately because I supplied my current A/c as well as my credit card A/c. there was nothing written any where that would indicate that about 2 weeks later$79.95 would be taken out of my Current Account and $69.95 would be taken out of my credit card account. When I finally found a number to call I was told that I had signed up for a subscription.Is it possible to sign up for a subscription that ypu are not aware of? Somebody help me out there! the mail address reads:”Customer support to me”, can someone tell me if such e mail address exists! I am so angry for even attempting to go for the trial bottle at all!In summary, I’ve got 2 small 60 pill bottles, paid for shipping £4.35 and another £1.00 for (overseas transaction) and also $149.90 worse off! So people WATCHOUT for these scammers!!!!!!!!!!!!!!!!!!!!!!!!
I would say they are all scams Faith…DON’T be fooled like I was hun :o) Goodluck
If the product is offered through a FREE TRIAL, it is a scam.. PERIOD!!!!
what can i say, i was dumb enough to fall for ittoo. theres an advert of facebook which no one should click on.
They said and did the same things to me aswell. trust me i went mad. and once you give your bank details there isnt anything you can do.
But i called them up on 0800 012 2544 (this number ironically didnt work for like 6 hours but i kept trying and finally got through so keep trying. at first it kept saying number not recognised etc but keep tyring)
And adress to which i returned my products was
PRO ACTION CLEANSE
PLBOX 4802
SHEFFIELD
S10 9FE
(but call them up to get a special order number)
keep 50% of the stuff you ordered because they say you can on the leaflet, cancel within 14 days and return within 21 days or you will get charged more
Hope this helps
I have noticed. the monies have been taken out of my account and have reported to my bank , would like your comments in the matter prior to myself reporting the same matter to united states authority regarding this issue hope this is not a joke. what u advertise and what u do are two different things i need my refunds now
kanabar
Yes, it is thanks for that.
I am sure to send it back asap. Do I have to call them prior to returning the goods as there is a cancellation page on their website.
Cheers,
Vanessa
Facebook advert for pro Action Acai!!!!!! AVOID!!!
After trying to cancel my order with company ProActionAcai.com within first 14 days, in fact, it was on the 13th day from the day I have received the product, I came to realization that this is such a SCAM!!!
The person I’ve spoken on the phone by dialing number: 0800 012 2544 (USA number)refused to give me his name and was extremely rude! He said that although I am cancelling on the 13th day of my trial period, they will have to charge my card for the full amount of product which was £112.50! They can kindly offer me a discount of 20% and (!) I have to be grateful as they are trying to help! As soon as I started to argue that I am still on the trial period and am not breaking they terms and conditions, he has just hang up on me!
So I have just typed they company name in the Google and saw this site (this is what I should have done actually before ordering the product and providing them with my card details)! From this site I can see clearly I have come across with Scam company (or website)
Straight after that I have called my bank and cancelled the card. Phoned back the same number, spoken to another person, who was as rude as the previous. Basically, this sounds just like that: if you want your way out of this, you have to pay. There is no address, no UK number whatsoever – no one to complain to!
My advice: DO NOT GET INVOLVED WITH THIS SCAM COMPANY but if you were so unfortunate and did, then CANCEL YOUR CARD A.S.A.P. to avoid any scam charges to your card.
I am still not sure whether they still can charge my card after it been canceled. So silly of me!
Hi, i tried invane to get the address and also the rma number,cannot get hold of them on the phone and the bank say it wont matter if i cancel my card HELPPPPPPPPP
East West Nutrition (BodyTypeWellness)sent me two products,ACAI ULTIMATE and LIPOSOM WEIGHT MANAGEMENT FORMULA…I was asked to pay only the shipping fee OF £8.46 for these two products, as i was told it was a “FREE TRIAL OFFER”…The items arrived a few days later as i was told they would…HOWEVER just a week and a half later i realised that £69.00 had been taken from my bank account WITHOUT my permission!!! I am so frustrated by this and the fact that i have mailed this company and they have just ignored me!!!! I have now had to close my bank account for fear of them taking anymore as they have now caused me to be in arrears with my rent which will take me weeks to catch up with…. All i wanted was to shed abit of the weight i have put on over the years…but the only thing getting lighter is my bank balance!!!!!!!! Annette
scam with complex cleanse and super acai complex…trial offer then received product 15 days later over $150 charge no receipt or return address in package sent to me…phone number from credit card can not reach anyone.
I ordered a “free trial” of UltraBerry Slim from one of these scam sites, then 10 minutes after ordering it I thought I’d google more information about the product and found this site.
Not wanting to be scammed, I immediately called my bank and canceled my card – there were no links or numbers in the email receipt for the product to call, so I didn’t cancel my order for the product, just assumed that canceling my card would make sure they couldn’t charge me any extra.
Well, I just got my trial of UltraBerry Slim in the mail (weeeird, I don’t even want it now), AND I got my money back for the shipping and handling because the charge didn’t go through. I guess I’m the scammer now? Ha.
I hope it works out for you. My husband was worried if we cancelled our cards on them that they could send a collection agency after us because we did sign up for what they were offering. I doubt they will, but just food for thought.
I ordered two free trial products – Acai Berry Super Diet Plus and Colon Super Diet Plus. Turns out they charged me for almost $200 for EACH product for membership fees. I called the number I found on the website and they said they could cancel my membership but couldn’t give me a refund because I didn’t cancel my membership on their website within 3 days after I ordered. Soo pissed!!
OMG just got my proaction hoodia, acai and colon cleanse didnt have leaflet for colon cleanse so thought look it up and found this site. i saw it on facebook on womens health ad saying they tried and tested it so i thought it was safe im so going to cancel now just hope its not too late THANKU for this site u just saved me hopefully of being scammed even more……..
me too i ordered the free trials and was billed 2 times 198.56 a total of almost 400$ i am so pissed i was supposed to be payinf like 6 something for the shipping and handling i called and they are suppost to be crediting me 200$ on my credit card. I hope they werent just saying that to get rid of me
If you are unable to stop these companies taking your money, what would you recommend to do? Thank you.
alison – you MUST CANCEL YOUR CREDIT CARD if they cannot guarantee that they will stop future charges. Because the scammer WILL KEEP CHARGING YOU!
Hi,
I saw ads on Facebook ‘Cheryl Cole lost weight on this diet’ blah blah blah so intrigued, I clicked onto the link and reached a Womans Health site which articles about nutraslim and quick detox colon cleanse products. I bought these products and it wasn;t until I came across this site I realised I may have been scammed. Unlike other sites, trynutraslim.co.uk and quickdetox.co.uk did make the terms and conditions clear and there is an easy way of returning products within a period if you don’t like them.
However I never received either items. I did get through to someone on the phone after 5 days of non delivery, but they told me the products would arrive.
To date I still haven’t received anything. I cancelled my order, but the company are expecting me to send my products back despite the fact I never got them. I called my credit card company this morning who were really helpful. They’ll reverse anymore charges that these companies try and take from my card if attempted, as well as give me a number of a department to call who will investigate this company for me and try and get my shipping costs back. At worst, they’ll block this card and issue a new card.
So my advice would be, call your bank/ credit card provider and explain. Save any emails/ correspondence too.
Hi SAM
I am such a fool as I did the same thing approx 4 hrs ago and I orderd the 2 diff bottles paying £2.49 shipping on each AND I USED MY DADS CARD I DECIDED TO RESEARCH AFTER I HAD PLACED THE ORDER LIKE AN IDIOT BUT WHAT HAS HAPPENED TO YOU ???? CAN YOU PLEASE HELP ME ??? I HAVE CANCELLED MY FATHERS CARD AND I HAVE SENT PRO ACTION EMAILS TELLING THEM TO CANCEL IT IS CANCELLING THE CARD ENOUGH ??? CAN YA ADVISE ME PLEASE
I ordered Acai & Colon cleanse expecting to pay £2.95 for each, total of £5.90 but had £249.60 taken from my credit card. I ordered it late on a sunday night and discovered it to be a scam when I tried to email them back. Next day I phoned my credit card co. to inform them that it was a scam and asked them to cancel my card and stop the payment. I tried to phone the co. several times but an American voice said all lines were busy and I could never get through. When I received my credit card statement I found the money had been taken. I sent the credit card co. a copy of the invoices for them to dispute and am waiting for the outcome.
Wow what a lucky escape. I saw the advert on Facebook about Victoria Beckham lost 9lbs in 1 week with the Acai diet. After reading extremely convincing reports and stories from so called articles for Woman’s Health mag UK I thought lets give it a try. Before committing to giving my details over I though that I would research the product and typed in Acai Berry and various pages came up in my Google window. I scrolled down and found this website about Scams so clicked on to have a read. I always research before committing myself to things after being scammed in the past. Am so glad I came across this site as I would have been scammed once again. Just a very trusting person who unfortunately sees the good in all people and believes things that she is told without questionable doubt. Thank you so much for saving me from what would have been a totally devastating experience.
Thanks for posting this site. After I was taken I found it. I am contesting the charges with my cc company. I have only received one bottle, yet have been charged for 2 in addition to the “free” bottle. I’ve learned my lesson…thanks to this site. Has any noticed when you call the companies (and there are several) they answer the phone “hello” and don’t give the name of the company. Their employees are nice until they realize you’re calling to either cancel or complain. Then they turn in rude one even hung up on me. Is anyone trying to stop this? I can’t believe this allowed continue and it’s so blantantly fraudlent. How do you go about reporting these people?
if i send the bottle back will i get my money back or maybe it not the right address
They took my master card # & next thing you know I had charges of: 187.00 & 83.00 which I did not Approve or kwow of until Master Card Security phoned me at home..my card is now shut down thanks to Sebring Solutins,& where the hell is the Prduct? I don,t like “Ripp-Off Scams & M/C is going to get you!!
Don,t order any Product from Sebring Slutions,they will chage your credit card,in my case,twice….$187.00,& $85.00 for FREE PRODUCT? I was supposed to be billed 7.95 for SHIPPING only. Master Card Security phoned me within a couple of days & asked me what I purchased…they will now go after who illegally used my Credit Card #. Just don,t get involved with SEBRING SOLUTIONS at all. Buy prducts from your local Herb Store instead!!
It’s a scam, SCAM, SCAM!!! PLEASE DO NOT GET INVOLVED WITH THESE PEOPLE. THEY ARE VERY NASTY PEOPLE, TRUST ME. JUST CALL THEM PRIOR TO ORDERING ANYTHING AND YES – SAY THAT YOU WOULD LIKE TO CANCEL YOUR ORDER!
Pro Action Acai, Hoodia and Cleanse PHONE NUMBER: 0800 012 2544. But make sure you will cancel your card so they will have no chance to charge you. Do not worry, you are not breaking any law here – they are the one who (unlawfully!) takes money from you!
be aware they have taken £322.00 from my card please cancell all cards as they have not sent me goods nad i am stressed trying to recover this money i am going to send this scam to watchdog to help me recover my loss
i also fell for this scam with pro action acai……… they have taken over £100 the address for for sending goods back is
PO Box 4802
Sheffield
S109FE
they have said thay will refund in 2-3 days however,, that will not refund until you have sent the goods back,,, make sure you get proof of posting i not think there is any point sending regiestered post as its a PO box number and no one can sign.
ASK FOR A RMA NUMBER FOR THE RETURNS
just to update
I have been to the bank which will look into the money taken however it takes 31 days for anymore to be stopped from being taken…. if you use a credit card to pay your get better help however if you use a debit card its a nightmare as you have to close that account open another and pray they dont atempt to take anymore payments as you will get charged until the bank have looked into it which takes 31 days,,,,,,,,,,,,,,,,,
Ive ordered Acai berry pills and procleanse pills from that link on facebook, Proactiondiet.com. I paid £2.49 per pack and they arrived within 2 days. Ive started to take them and im getting on fine, i did read the T&C’s and will be apprehensivly (due to this forum) calling them up tomorrow to cancel as im only 4 days into my 14!!!
I have cancelled my card in anticipation of problems, and they are not gettign the pills back, if the dont have my card to charge what they gonna do send someone round to my apartment and pick them up?? haha.
I keep you posted how i get on. On another note does anyone know if they work?
Kay
Kay – These companies exist to steal from you. They know you will be furious, so there is no chance to make you a happy customer.
So, they use the cheapest possible product, sometimes even using the ground up seeds, which has NO benefit, so they can claim it is acai.
But don’t expect that garbage to do you any good.
kay be careful,,,,,,,,,,, have you paid with a visa or credit card?
You have agreed to a subscription which is hard to get out of, also they will take moneys around day 17.
You must also send the pills back within 21 days of order this is a USA company and are not covered by our laws,, good luck
Kay
I have ordered my trial and happy to pay for the months supply as I’m writing a blog about the results.
I cancelled by auto subscription over the phone and have received two emails for the separate orders accepting my subscription is now cancelled and I will not be shipped or charged for any further products.
Good luck
hI YA KAY
I PAID FOR THEM TODAY WIT MY DADS DEBIT CARD BUT IT SAYS CANCELLING THE CARD DONT STOP THEM THATS MADNESS I DIDNT GIVE ME DADS NAME OR ADDRESS THO I GAVE MYN HAHA BUT STILL WORRIES ME THEY HAVE HIS CARD DETAILS DID THEY EMAIL YOU TO CONFIRM CANCELLATION
I would like to know if anyone has taken the products for the 30 days and found a positive result?
I may be naive but from what I am ready it sounds like most of you have been scared off trying the product because of sites like this.
Your comments and feedback woul dbe most welcome.
Kimberly – Yes, many people are scared to try the product when they read about the scams.
Even if they do try the product, if they got it from a free trial, It will not work well
The scammers KNOW you will be an unhappy customer, so they don’t bother using a decent product.
They use a worthless spray dried acai, that is 5-10 times less potent than a quality freeze dried acai.
Unfortunately, people that do try something they got from a free trial and find it don’t work, will tell everyone that Acai doesn’t work – which is not true, and one of the reasons we bother with this page – to educate people that have already been ripped off.
I too have been caught out with proaction Acai. Received the products then found this site and realsised. Feel like an idiot for falling for it, have def learned my lesson! Have cancelled my card and sent stuff back today. Hope nothing else happens.
all anyone needs to do is cancel ur bank card thts it, dnt sent bk the stuff, theres no need, and learn ur lesson as i have done not to do it again x
HI YA ADELE
WHEN DID YOU CANCEL YOUR CARD ??? DID IT WORK ??? I ORDERED THE PRO ACTION TODAY USING ME DADS CARD I DIDNT GIVE ME DADS NAME OR ADDRESS THO I GAVE MYN WITH JUST HIS CARD NUMBERS
BUT AV BEEN TOLD CANCELLING CARD DOES NO GOOD
OMG WHAT SHALL I DO X
call your bank and have them cancel the ongoing standing order
I was told that all i had to pay was the shipping for 3.98 but just received the charge plus another charge of 86.24. I spoke to someone on «May 11, and they told me that they would cancel. So far nothing was done. I will cancel my credit card as I cannot reach them by phone. The answering machine is on for hours and you just get up.
canceling your card dose not stop them taking the money if you have paid by visa or debit
I’ve just been scammed through the FB advert too…. thesescammers took 129 pounds out of my account and I am pissed off. Everyone needs to be aware about this scam, we should all get together and take these basterds to court and get our money back!
update,,, I have now got my money back in my account,,,,,, the way to do this is cancel in 14 days get a returns number for each product and return the pills within 21 of sign up once they receive the pills back you should get your cash back within 3 working days,,,, any questions or help i can give feel free to ask
you can not take them to court they are usa based, laws are not the same, less you wanna holiday out there
I ordered some yesterday and came across this website so requested they be cancelled immediately! At what point did you order yours and how long did it take for them to take the money out of your account and return it?
Thanks
Anna
I ORDERED MINE ON A SUNDAY AND THEY HAD ARRIVED BY THE WEDNESDAY THEY TOOK TRIAL MONEY OUT ON DAY OF ORDER AND OVER £100 18 DAYS LATER
I ordered this in april thinking because it was advertised on facebook it was genuine. They took £64.oo out of my bank 3 days later. I received the products absolute rubbish they appear to be starch. At the end of April I got a call from my bank, saying that £64.00 had been taken out 3 times by this company, and had I authorised it I explained what Id ordered and bank stated this is a scam. The bank stopped my card, and are still trying to get the money refunded. As Id ordered the products and given them my bank card details there is not much chance of a refund. Facebook should not allow these scammers to advertise.
Helen- How did you get your money back if you don’t mind me asking?
Krystine I poned them emailed them and returned the goods within the time, i also told the women lol that shes bringing her kids up on money that has been coned From innocent people and does she really think that’s a good thing to teach her children,
I got sucked in to the Daily Health Alerts website and went for the Acai Diet Plus and Colon Cleanse products and didn’t even receive any products at all at any time and have been charged weekly by them. It’s costing about $600 so far and the credit card company has put a stop to anymore transactions on my credit card account. They have filed a dispute and I am waiting to see what happens. They were charging me weekly, and no product at all.
I fell for it too! I ordered the products thinking that the 14 day trial began when I received the products. I phoned to cancel on what I believed to be the last day of the trial only to be told that I’d already been charged £139.50 for the products. They cancelled any further subscriptions for me though and have said that no further charges will be made. I’ve e-mailed them several times since but they refuse to give me a refund even though I’ve now returned the products. I’ve taken advice from Consumer Credit but it’s unlikely I will get my money back. I’m so pissed off.
I to ordered product after seeing on FB site, tried to cancel after 40mins of hard sales talk was told I had missed the cut off time but would cancel further supply. Gave me 30% discount but the money would be taken, felt a fool. Saw this site realised I had been duped. Sent a email to complain plus another one for a RMA number, these were acknowledged, sent the goods back anyway. To my delight they have recredited my card with the original amounts taken. So I at least am better off than alot.
Hey, good news Pat, thanks for sharing.
There have been sporadic reports of people actually being able to cancel shipment and sometimes even get their money back.
It seems the crackdown and continued pressure from the FTC has caused a little improvement in behavior of some of the sellers.
This people are really bad. They found a new way to get money from people.We ordered acai cleanse in september,2010. The same day we found out that we should cancel the subscription or they will keep billing us, so next day we cancelled the order and receive our money back. But now in may, 2011 we found a charge in our credit card for $70 from a “I-tech marketing ltd the valley company” that we didn’t recognize, so we looked on internet and found out that other people had been charged too and most of them bought products from these different web sites. Obviously we phoned our bank and they right away gave us a number to try to contact the company, but the phone is not longer available and the website and customer phone number from the product we bought is no longer available neither. So please check your credit card and bank accounts statements for charges from this company, call your bank, ask them to file a dispute and cancel your credit card or they will keep charging you!
i saw the ad for proaction acai.com on face book an very foolishly placed an order. the ad said it was a 30 day trial period, but with 2 weeks 2 payments were taken out of my account for £37.50 and £75.within one day of each other. im a single parent an this has left me with 96p to live for a week . ive rang the american number wich will have cost me more money , only to be told ther is nothing i can do. im so mad at myself but even madder at this company. i refuse to lose this money. i simply cant afford to. any ideas as to what i can do about it . jackie
Okay, I’m a major idot, placed an order for Beri Pro and Liposom – major niggles when no contact details or order numbers provided. Cancelled the Debit Card within 2 hours or so of placing the “order”. Hoping that only the post and packing will be taken. Like many posts before I had a niggle that something wasnt’t right. This is the first and last time I will sign up for a “free” trial. I hope (pray) I and everyone else posting have minimum losses.
As with alot of you I order the Proactionacai and Proactionhoodia from the facebook ad and I have now had £75 taken out of my account within 1 week of placing the order I have sent emails to cancel and I have tried calling to no avail I have cancelled my debit card. I will be sending the items back today. Could anyone confirm the email address for me and has anyone had money taken from their account after they have cancelled their card. I don’t really want to have to close my account but if that is the only way I will do so.
I am just writing to let you know of my experience with this company. I ordered there products and had £75.00 took out of my account yesterday, my boyfriend rang the company today for me and asked politely for a refund and I received the refund notification to my email address instantly as he processed it whilst my boyfriend was on the phone.
I feel so foolish and I hope that by posting on this site it will eventually stop these people. I wanted a slim body ready for my wedding day in sept and I saw this offer on facebook for the ProAction Acai and ProAction Hoodia. I’m normally so clued up about these sort of things but it got me and took £75 out of my bank account. I tried calling them only to be told in an english voice that everyones busy…then when I tried later the phone was answered but no voice on the other end,then eventually an american voice answered to which I cancelled further payments. Just to be on the safe side I reported my visa card as lost but I’m worried about repercussions. I have just missed the 21 day returns so I have no chance of getting any monies back. Have I done enough? Please reassure me that I’ve stopped these people from taking anymore of what little money I have. And please please tell everyone…they may call you stupid for falling for such a thing but at least they wont get suckered into doing anything like this.
Also can I ask…at the same time as placing my ProAction order there was another one for a colon cleanser, When my products came I got a bottle of QuickDetox. I’ve emailed them to cancel any further orders but am waiting for a reply. Hopefully the cancelling of my visa card will stop any further monies being taken out. Has anyone been scammed by this as well or are they ligitimate? i can’t find any sites claiming these are a scam too
I too ordered from proactionacai and have been in contact with them via email from the start. First I did not receive the product when stated and queried this. They said it should arrive soon, which it did. When it arrived I received 3 bottles instead of 2 and was delivered without any pamphlet inside. And instead of having to take 1 a day from the 2 expected bottles, instructions indicated 1 bottle be taken 3 times a day and another at mid morning and mid afternoon. The last bottle stated to b used in the morning and before bed. Once having tried it for less than 14 days I tried to get my money back, iv just been referred back to their terms and conditions page. I’m very unhappy, I expected only receiving 14 days worth and only expected to pay for that. Iv been charged the 2 postage payments of £2.95 and additionally £75 and £35. I feel like a sucker and will not fall into these traps again. The advertising is so good that u believe what they are selling, but they are not after your well being just your money.
I hope this is not a scam,as i have been reading all the comments so i am going to cancel my card asap.Being the decent believing person i am how could i fall for this unscrupulous method of theft.Please publish this comment so other people wont get hurt. Thankyou Yours Caroline.
I to have purchased the products from proaction.com an advertisement on facebook. luckily enough one of my colleagues said ‘you can’t get anything for free’ and looked in to it for me saw the scam. I have been to my bank and cancelled my account, do you think that this is enough? I have tried phoning the company which I am put on hold for ages and then give up, I have sent loads of email to the company but no reply . I need to send the free trials back but I can’t seem to find the address I need to send to, any ideas?
Natalie
Hi Natalie,
You need to get a RMA number,if you can,I googled ProAction cancellation and it sent me to a site to try to get one.They then send you am email back with a ticket number to track but i dont know how long it takes to deal with it…Unfortunately i wasn’t in time to send mine back.You need this number in order to try to get your money back,theres a comment from one person that said she managed to get a refund because she was within her 14 trial period and had the 21 days to return the pills.You can send them back to
CSU8
PO BOX 4802
Sheffield
S10 9FE
GB
I got this address from my original envelope that the pills came in,I have no idea why I kept it.Good luck,I really hope you get a refund.x
Hi can I ask what is the Transaction code needed when contacting the company via the E.Mail and also on the Cancellation form where do you find the Verification code, pleas
‘ve been disputing charges on my credit card for almost a year now. It started off as charges from a company called DietMax. After I disputed the charge and put a stop on any charges from DietMax, they changed their name and rebilled my credit card. This has happened numerous times now over the past 10 months. On my most recent credit card bill I was charged $69.95 from I-Tech Marketing and $8.95 from Fit Mentor for services or products never received. I cancelled my card but was told that I am still responsible for recurring monthly charges on my closed account and have to dispute these fraudulent charges every time they appear on my account. There is no easy way to get rid of this guys. I quit using my credit card so that I don’t overlook any fraudulent charges and pay these people by mistake. I don’t know what, if anything, can be done to put these folks out of business.
Hi I have been in contact with the customer service department rang first thing and got through to a very polite and very helpful young man best way to return the items is by either registered or recored delivery and to enclose your full name address and E-Mail address with the items.
P.O.Box 4802
(Pro Action)
Sheffield
S109FE.
You need to send an E-Mail to them which helps if they charge you once you have informed them you want to cancel as I have spoken to my Bank aswell. Hope this helps anyone in the future but if you are sensible you wont go there.
I myself, fell to the scams of Xtrim with Superfruit and ColoThin Advanced Clean. I have tried calling the customer service for Xtrim @ 888-568-1723, only to get a recorded message that their “mailbox is full” I was, however successful in contacting ColoThin customer support @ 800-301-6234 and was able to cancel my account and stop any further charges and shipments. I emailed customer service with Xtrim asking them to cancel my account..in hopes that that will take care of the issue. I will not stop calling them though. Anyone else have issues with the Xtrim company? Any advice? Thank you, Veronica
yup i just got scammed too by ulta berry blast
detox online
enjoyyourdietonline.com i got the 14 day then went to call to cancel phone clicks off called credit card company they already charged me $88 hope i can get this back what a dope i was
I ordered a trial size bottle and authorized them to charge my account 3.95. I got charged 72.00. I sent a letter to my credit card company and stopped all charges. I then called the fraud unit at the city Police Department and also the Credit Bureau. I called the company and talked to someone who did not speak very good english and asked for an address to write someone and she could not give me anything that made sense. This address does not exsist. What a scam this is. I will never order anything that gives you a free trial size again.
I also was scammed. I checked my account this morning after ordering the 4.95 trial size 6 days ago. My bank account was charged 88.97!!! Ok, So I’m livid. I call this company who surprisingly CANNOT pull my account up with my NAME, or my Phone number or my email account!! I went straight to my bank..explained to them what happened…They are putting the money back in my account. And this has been turned over to the proper authorities! UNBELIEVABLE!!!
I was taken in by this company. Cancelled my trial but was charged 110.they would not refund and put the phone down on me after being very rude. No official company would do that
I too fell for the free trial – got the next shipment & $91.00 on my discover card! I tried to find some form of contact but was not successful. I called Discover and although I have disputed the 5 charges (I keep marking the packages I get RETURN TO SENDER) Discover also tried contacting them on my behalf & were unsuccessful so the charges have been removed. However, I am now annoyed with Discover because they will not block this company from future charges – even if I cancel my current card & get a replacement, the autopay will follow…what kid of customer service is that!?!
I ordered Ultra Berry Blast on a “free trial” basis. I have had it for about a week. Today I opened the bottle. The seal is missing. There is an empty capsule in the bottle and the contents are disbursed throughout the bottle. I looked up the address so I could find out how to return it and found all this information about this being a scam. I need to return this product primarily because it is contaminated with the seal missing. The empty capsule also is evidence of safety concerns. And now, I guess I need to extricate myself from getting further bottles of this stuff PLEASE HELP ME!!!!
I too fell for this feel sick that i was so stupid and my money could have gone on something for children this a mistake i won’t be making again. This is peoples feelings that these don’t seem to matter thanks
OK Ms Female
I ordered the free trial and did not receive anything. As it was only £3.95 did not worry. Your company have now taken approx £200.00 from the card. You can dress it up all you like but unless the money goes back on to the card by the end of this week, I will go to the press, as it is easy to do so within my job role to and to stop this scam for everyone else.
We too were sucked in. Should have known better. Will be disputing the charges and ordering card Co to stop any further charges to the account.
Will also be returning the product after endeavoring to get a RMA if possible.
Everyone needs to write to their State Atty Gen filing a complaint and asking
them to put a cease and desist on all these thieves.
Ordered the product, took over 2wks to get here and it dosent work! Called the number i was given (877 330 0631) and it rings a few times them hangs up on you!!!! Wth!!! Can’t cancel and i certainly don’t want anymore! What do i do?!?!?!
The product i ordered was Acai Ultra Berry Blast
My son ordered these on my card, I have been charged twice £2.95 and once £75.00, so I am really worried as to how much more I am going to be charged and what I can do to stop further amounts being taken off
I have received some beri ultimate pro sliiming pills i did not order these i cancelled asap i do not expect any monies to be taken from my bank i will return these pill
Humphreys – you REALLY need to read some of these comments below, and you will realize you WILL be charged. That is a free trial scam and they will charge you $80 or so every month until you cancel your card.
I am a manager for one of the companies you all are speaking of. My company is not a scam! Honestly I am very sure 95% of everyone here just did not read the terms and conditions when they placed their order. My advise when ordering anything online is to read what you are buying! Not to just click on the word FREE then give your credit card number and call it a scam when you are billed after the trial. It’s simple as that. If you have any questions you can ask me and I’ll answer them.
Please explain why people people cannot get the charges to stop without cancelling their credit card.
Please explain why they often receive the product AFTER THE TRIAL PERIOD HAS EXPIRED!
Please explain why the customer service people lie, and say they have cancelled the account, but people continue to get charged
Please explain why the terms and conditions are hidden in very small type at the bottom of the page,and do not appear on the checkout page
Please explain why the companies change their brand name every month or so.
Please explain why the companies are SO DIFFICULT TO CONTACT
Please explain how you can sleep at night, knowing all the people that your company has ripped off for hundreds of dollars for the worthless product that your company ships.
Also please explain how ruthless a company such as yours is when someones calls in tears trying to cancel even admitting they didn’t read the fine print but has two small babies and cannot possibley afford a $400.00 fee?
I ordered a free trial from EAST WEST NUTRITION. I have NEVER received my sample order but on 4th June I emailed EW and cancelled any further orders. HEY HO!!! On 16th June £69.95 was taken from my account – but still no goods from either the trial or otherwise! I have just contacted my bank but have been told I will have to contact their dispute team at 0800 houts tomorrow (Monday) morning! If I cannot get a result from the bank i.e. stop this company from taking money from my account AND get a full refund – I will close my account as I cannot see there is any other option. As for Ms Female – I DID read the small print which told me to email and cancel any further orders – but as I have had NO CONTACT from this conpany apart from what is written on my bank statement this is proving very hard! The bank statement show EAST WEST NUTRITION so that is who I have emailed. As for your advise – perhaps you could tell me HOW to stop these SCAMMERS from taking money from my account. I no longer want their goods as like their service they are probably below sub-standard.
If you have any helpful advise it would be greatly appreciated – I strongly object to £69.95 being taken from my account for an item I have a)not received and b)have cancelled!
I was on the telephone for nearly one hour to cancel my subscription. The order was placed on the 28th May,which I only received today 20th June. I am within the 30day cancellation period,but they have already debited my A/c with £37.50 on the 11th June. The man I spoke to was extremely rude,he laughed at me on the phone and was adament he would not waive the remainder of the balance of £75. even though I had only just received the goods today. Where do I stand,he also refused to give me the MD’s name of the Co and refused to pass me onto a manager.
Hi, I have had the biggest fight on my hands with Halifax in them saying they have no right for a visa debit card chargeback. This is astonishing as I am a bank manager myself and know this is not the case. It does not matter who i complain to, their reply is that they are tied up in legal t&c’s which stop Halifax as a bank from doing a chargeback. They just referred me to trading standards. I have registered a fraudulent case against proactionacai.com in kent and where their po box is based – Sheffield. They took £75 and £37.50 for tablets I DID NOT ORDER OR RECEIVE.
how can you admit to being involved with this scam let alone brag that you are a ‘manager’when people are being ripped off,i tried phoning,emailing,writting like others the only option left for me too was to cancel my card, and still you advertise your scam to catch other victims,i do hope your so called buisness come to a very brisk end very soon,
Beri Ultimate Pro – eastwestnutritian.com – have just charged us with £2.95 twice plus £69.95 and I cannot get he bank to stop further payments. I have had to cancel my card to avoid further amounts being deducted. What a scam
An update to my post of 19th June – I have contacted my bank who have opened a dispute with East West Nutrition. However, there is nothing they can do for 30 days – and furthermore there is nothing they can do to stop these payments going out so I guess it leaves me no option other than to close my account.
I tried calling EW Nutrition (number in the US) and an automated service answered. I held on for a further 15 minutes and apart from music and a repeated message – nothing! My thoughts on this company are unmentionable on this forum but to all others who have been scammed by these b*****ds my thoughts are with you. If I could afford to lose money like this I would donate to a worthwhile charity not these low life and I am sure I am not the only who feels this way.
I notice that Ms Female didn’t offer any words of advice (post prior to mine – 17th June.
Dean – just a note to you also – my bank told me that as I had paid on a debit card if I cancelled my card it would not guarantee that they could no longer take money from my account – if you used a credit card I believe you are safe!
I tried the free trial of leanspa and after charging me the 79.99 for a trial, I finally after 3 months got the account cancelled. I have requested a refund several times and they have told me it will be refunded but so far and a month later, no money yet!!!
Have any of you guys had dealings with East West Nutrition or are these other companies you have dealth with? Tried again this evening to call them – heldon the pone again for ten minutes and nothing! My phone bill will be the next thing I try and claim! I find it abhorent that these companies are allowed to trade in this way. I reported them to the Office of Fair Trading this afternoon but I would imagine there is little they can do as the company is based in the US. US being the appropritate word!
the problem with theese companies is they do not care about there reputation they have a good product i think if they simply give you the trial for the price it said and dont commit you to a subscribtion with out you even knowing then the chance of you going back to them will be far greater, ripping people off or confusing people out of money will piss us off ten fold and you will not get repeat custom which makes a companie rich…..repeat custom repeat custom, all we see them as is criminals, i have more faith in the local drug dealers then theese companies. EASTERN WESTERN nutrion are on 01158723796 they are kind of helpful offering me a part refund and cancelling my subscribtion, altho i didnt just take there word for it i cancelled my card to. good luck to you all and remember to read the small print altho you . thanks to lucy for finding the uk number for this american companie whos call centre i think is based in india
hi.i need help please,i bought these pills of the internet but didnt realize they will charge me again.i thought it was a one off.now i dont know how to find them because i didnt keep any postage or phone number i had,if any.their name is ACAI ULTIMATE AND LIPOSOM.they were FREE and only had to pay postage but now i ve been charged 60 pounds on my card i a have no ideea what to do next.can anyone help me please…anyone got these as me and can help me with a phone number sa i can cancel?thank u
Diana don’t know if same company but sounds similar, mine were from easterwesternwellness.com & their number is 0115 872 3796, they can find you by your name. Tell them you want to cancel & ask for email confirming no further charges & make sure you keep it. Get an RMA No from them to return your capsules recorded delivery, you have to write the RMA No on the outside of the package & they say they will refund, I’m doubtfull but at least I have confirmation no more charges will be made. Hope this helps
I finally, after alot of threats, had a reply from East West Nutrition who have said they will cancel my order and send a full refund to my card. As yet this has not appeared but forever hopeful!
Diana Caplat – my bank gave me the suppliers phone number as it appeared on the transaction details. Does it say on your statement who instigated the transaction? It must give a company name?? I can only suggest that you speak to your bank and ask them for their help in the matter. Mine opened a dispute and although it meant quite a long wait they were very hopeful of being able to recover my money. I did manage to track down an email address for the company I used and after alot of threats and a bombardment of emails I finally got a reply. I would also add that I did try and call them but was never able to reach a ‘person’ to speak to!
Good luck – I know EXACTLY how you feel. There should be a law against these companies being able to take funds from your account on a regular basis without ‘you’ as the account holder unable to stop them. A direct debit/standing order is one thing but this is daylight robbery!
I feel so strongly about this I am not letting this rest. I will take this through the media and contact my Local MP for his support and thoughts on how to get this scamming stopped. I have written to a national newspaper here in the UK and am waiting for a friend of mine who is involved journalism in the US to provide me with details of the best paper to contact in the US to make people aware of these disgusting low-life.
Hi,
After getting my credit card statement today i now realize that i have been scamed by these people, but i cant find an email address for them so as to cancel this unbeknown agreement.
I understand that you managed to obtain it, i would be grateful if you could forward it to me.
regards Jo
I have been ripped off by beri ultimate pro, they have taken £69.95 from my account for some think I can get from the chemist for less than a tenner.I am not hopefull of getting my money back but I will try hopefully after changing my card they will not get any more from me.
I too have fallen for the scam & been charged 69.95 & there is another 59.95 waiting to come out of my account which will make me go overdrawn so will have bank charges to face as well!! I have just spoken to them on 0115 872 3796 & have managed to obtain an email stating my order has been cancelled & no further payments will come out of my a/c. I have also managed to obtain an RMA No from them to return the capsules recorded delivery & have been told I will get a full refund which remains to be seen. what a scam, horrible people!
Paid two lots of £2.99 for what was advertised and sold as a sample by East West Nutrition. A week later, two bottle of what I thought was the sample arrived. Two to three weeks later, when checking my bamk statement I noticed £130, one payment of £59.95 and one payment of £69.95, had been deducted from my account. I had to contact my bank and cancel my card.
Has anybody been sucessful in geting their money back?
I am going through the same scam and have been charged £69.95, £59.95 as well as the trial costs. My credit card co. has been very good and I am hopeful of a resolution. My other concern is that I was persuaded to buy this product by the very positive article by a beauty editor of a magazine reviewing these items. Surely this sort of endorsement should be validated before such endorsements are published. I am trying to find the original article but the website seems to have gone. (surprise, surprise!)
I ordered this after hearing a sound bite from a major TV station. We received it, and thought it bizarre that there was no follow-up information. Meanwhile, three months later, we continue to receive the pills. We have attempted to reach myriad numbers, however no luck. Can anyone tell me what the product is billed under on our Credit Cards. I generally just pay them, as my wife is a shopping addict on line–Someone in the post mentioned the importance of reading the “fine print.” I think that is a really good lesson here. Someone also stated that she/he had reported the company for fraud. I appreciated this information.
Again, thank you to all– Good Wall here…It makes you feel somewhat violated and really makes you questions the media, e.g., Dr. Oz, and other major networks who pitch these products to consumers, I much rather hear– “If you order this product, be AWARE that you will either have to cancel your credit card to forgo any further receipts of products from this company, or plan on initiating a report of fraud.” “Both which come with an inconvenience of time and money.”
I have phoned eastwestnutrition (the number on the list is correct)and they have cancelled any further ‘auto dispatches’ and immediately sent a confirmation email, they just reiterated that there was a warning about you are signing up for further supplies unless cancelled within the 14 days.. so i have paid the top price for the next delivery (if it arrives). Have changed my card No just in case. I suppose technically they are in the clear as i should have read every bit of small print; sharp practice makes us all feel bad and will eventually be the company’s downfall.
I also ordered Beri Ultimate Pro and Liposom they have scammed me £61.34. I have cancelled my card with bank, but can’t do anything until the transaction has gone through. I hoping I can recover the money but don’t hold out much hope. I have filled a form in via the net from one of the above contacts to cancel any further products arriving. These people need stopping, they are taking money out of our accounts without our permission this is Fraud. They need to get a honest job not steel from honest people!
I ordered the Ultra Berry Slim (trial) and was charged 89.00 2 days before I was due to cancel, when I called and cancelled the CSA told me she would cancel and would reverse the charges. She said it would take 2 to 5 days to be put back in my account,but didn’t have any trouble cancelling. I have ordered several trial offers in the past and never been scammed. I was charged once and that was because I did’nt cancel in time. I hope you all get your money back. I just wanted to say not all of these campanies are scams. I’ll let you know if the money comes back in my account, if not I will consider my self scammed.
I fell for the scam for beri ultimate pro and liposom aswell i thought i was only paying for the trial and did not realise i was signing up for a subsription and now i have had even more money taken from my account i am a single mum and cannot afford this! does anyone no how much it cost to ring this company on 01158723796??? If i cancel my card will this help to stop anymore money being taken??? I cant believe companys can do this to people it SHOULD NOT BE ALLOWED to happen! Please help ASAP
I believe that I was channeled to the website through an aol advertisement concerning Dr. Oz’s opinion of Acai berry. I did not complete the order, however I had put in my phone number before I left the site. I received a phone call, and was explicit in saying that I was not authorizing the company to charge any amount greater than the $4.79 shipping charge for the free trial. As soon as I received the package and saw the ingredients, I sought to return it. There is no phone # to get an RMA. There was no receipt of any kind in the package. That is why I am now on this website, searching for their site that no longer seems to exist. I shall notify my bank.
This is is an update from my previous comment. I cancelled my card at the bank, but it doesn’t stop further payments coming out, all beit the new card has a different number at the end. According to the bank we have entered into a subscription with this company and they can continue taking money out willy nilly, there must be some kind of law to prevent this happening im still waiting for the products which have never arrived. I emailed the company and got a reply saying they had cancelled my account, this was yesterday then today another £61.34 is coming out and my card was cancelled, anybody got any ideas what to do next?? please let me no
My bank has agreed to stop payment on all attempts to charge my credit card. I think everyone should fully discuss the problem with their respective banks telling them that they are our only hope. In addition, complaints to your State ATtorney General, Consumer Protection, and to the US Attorney’s Office in your state. This is a federal crime, they use the United States Postal Service, so it will fall under Mail Fraud even though we were solicited by internet or telephone. We must all fight back. CCBILL, Ronald Caldwell and his family members–with Jeff Adams, are the culprits. They do the billing. And seem to have changed names to “Energise me up” Check your bank card and find out who is taking the money!! your bank can tell you. Mine is certainly going to Utah, and was changed from CCBILL to Energize me up. If we work together we can beat them, and hopefully put them in jail.
Natalie, the 0115 number is standard uk. call them to cancel. they will want to charge you for the free trial product or give you an rma number to send them back. that is the only way to cancel your account with them. call your card company and tell them you have cancelled the subscription and that you don’t want them to receive any more money. they should then put on a dispute against future payments. I have called them, received rma number (confirmed in email) to return but have’nt yet received the goods. my bank will dispute further payments and if I don’t receive the trial goods they will request a refund for shipping costs.
hope this helps.
I cancelled on June 26,2011, and on thatsame day a charge went thru my acct. in ther amt. of $84,80. I want my money back.
How do I stop this?
Have read all the comments re these scams.
Ordered Beri Ultimate Pro late June. They took the carriage charges for the trial.
In view of all the comments I have rung my Bank HSBC and explained the situation and they had no hesitation in marking my card as lost and sending me another with new number in the next 3 to 5 days
Have emailed the company to say.. make no further deliveries or charges (which hey will now be unable to do.
Thanks HSBC
Same problem with Teeth Whitening. Ordered the free sample for £2.60, and my card was debited £129 in March. Complained to my card company but they said as I hadn,t cancelled within the 3 days, I was liable for the transaction. They have made another attempt to charge me £61.60, but I have succesfully managed to stop it. They told me I had a credit balance of US$75, but I cannot get into their web site to find what I can purchase, or is it worth the risk that they will make further charges?
Like a fool I also fell for a similar scam and obtained trial samples for Ultimate Beri Pro and Liposom. The product was endorsed by a Channel Five presenter so seemed legitimate. I paid the initial postage fees and just had my debit card debited with £59.95 and £69.95. Have contacted Bank who suggested cancelling my debit card and issuing me with another which I have done, but find that some people are saying in their comments that they can still access my bank account, is this right? Do Debit cards not provide protection from scams as do Credit cards? I have e-mailed the suppliers through their website ‘contact us’ address but have received no reply. How can tv promoters in America (Channel Five) allow their presenters to be linked to such scams? The address on the label for my purchases is The Institute for Health and Wellness LLC, Clearwater, Florida 33755. I did not receive any letter with products but address on envelope is Global Shipping and Fulfilment, 400 Cleveland Street, Suite 800, Clearwater, FL 33755 USA. Do not want to spend more money (I am 72 yrs old) by ringing USA on a wild goose chase, can anybody help with ideas? In the meantime I will e-mail the customer services number given in below list and cross fingers!
Yes frances i was told by my bank today they still could, it effectively will reinstate your account for that purchase and make you over drawn to cover it, if you have another account with that bank it will come from there. Banks and credit card companies need to do something to address this loop hole, its bad that customers cannot stop payments being taken out of their accounts especially in these all to often scammers paradise. I was advised to make a complaint with visa in writing and one that is done they can then act and reclaim the money, doesnt matter if its a debit card because most have the visa logo on them,ive just posted mine today.
Have had an auto reply to my e-mail to Institute for Wellness and Health (re previous comment)from ‘Natural Health Products’ thanking me for my business!, stating they aim to provide exceptional customer service and look forward to responding to my question or request asap, advising me that due to e-mail volume it may take up to 2 days before I receive their response. They suggested, to speed the matter up, I speak to one of their Customer Service Associates, and state they will even call back if I provide them with a phone number and suitable times! They provided an UK Direct (London) telephone number which is 0239-295-2689, as well as a US Direct toll free (888) 376 0710. Hope this is of use to anybody else
After contacting eastern western nutrition on 01158723796 & complaining, I was told if i returned the goods they would refund me & also sent me an email confirming my agreement with them was cancelled & no further payments would be taken from my a/c. I was given an RMA No to return the goods with(this must be put on outside of package)which I did recorded delivery, I called them with my recorded delivery No & they logged it, called back a week later & they confirmed they had return package & that I would be refunded the £69.95 & £59.95 in 5 days, I was sceptical but am pleased to say that this money has now gone back into my a/c. So if you’ve been scammed like me give this a go, I do think the volume of complaints against these people on here has helped make them realise their reputations are in tatters & they can’t continue to pull these scams so keep them coming & good luck getting your money back!!
I have also been offered a refund from a Customer Care Representative, after sending an e-mail to easternwellnesswellness.com. He gave me three options, keep products I had purchased at 50% discount, which would apply to any further purchases, or keep products at discount and my account would be closed, or return remaining products with corresponding RMA numbers (supplied) on outside of parcel, for a total refund. I took middle option as I have no local post office (and am partially disabled,) so would be difficult to return parcel and put the loss of £69.96 down to experience and a lesson learned the hard way. I will post again when and if I receive refund, which, From Lucy’s posting could yet happen so take heart!
i have being scamed too i sent for free trial of beri ultimate pro and liposom and sofar being charged £225.00 stopped my card on saturday only to find another bottle arived this morning dont know what to.
I ordered this slimberry since July 3, and today is July 11 and have not received the product. I tried calling them but was put on hold.
7-11-11 I called and they will give me credit for what I just received 88.?? no need to return it. They gave me a return confirmation number. So all should be good. They will put the money back on my credit card.
Mango Pure sent me 3 orders that I never ordered. I ordered a trial,but they would only refund the bottle they just sent me. I also ordered trials on Ultra berry blast and Colon Cleanse and I can’t even reach anyone to talk to about getting my money back!!!This is a scam if I ever saw one!!!!
All this did was make me go to the restrm. No wonder you lose weight.
Complex Cleanse is name of product and the number to call to cancel the trial disappeared after I saved the receipt and although I have tried to get through on the above number, I keep getting a busy signal.
Tomorrow I see my bank!
W. P.
I ordered Beri ultimate pro because the ad said FREE and no delivery charge. There was an urgency to the ad (in retrospect, the advertisers way to make you order with out thinking) so I did not wonder why I had to include my card details. Stupid!!!!. I was sent a bottle and did not notice three weeks ago, a charge of £69 on my statement. Today I received another bottle of the tablets and fortunately saw another charge of £74 on my account. I phoned the bank who said they would cancel further orders for me. I then phoned the company and the representative said he could only refund the last amount and that this was a special favour but that it was my mistake.I argued but eventually took the offer – no other option. Last time I ever take a free offer again!!!!! Big Scam!!!
I just want to be fair I too was very upset over my charges but after reading the terms and conditions it was my fault I should have read the entire page. I think as consumers we need to make sure were doing our part too.
Were always quick to blame others. I actually called and Tammy took care of problem and I was refunded after sent the back the product . She was very kind and understood my frustration and we resolved the issue easliy. So please before you down these people give them a chance a and look at your responsibilty . You and I placed the orders and the info was there for us to read..
Thank you very much for this posting. Like many others, I got scammed here too and could not find a phone number to cancel my order. This was very helpful. Thank you!
Well…I too fell for the scam. Right after ordering my FREE trial of Lean Berry Advanced and Pure Cleanse 3000 last night…I found this site! I immediately called and cancelled my credit card. Both products gave the same customer service number of 1-888-771-5262 even though they have different return addresses in two different cities in Utah. I left a message last night for them to return my call…which they did not. I finally got through to a representative this morning (at 8:45 CST even though their customer service hours were from 8-8 EST) who said my order had already shipped but she did give me an “RMA” number for the return…but the return addresses she gave were differnt than those on their “Terms and Conditions” page for returns. When I asked her about the address differnces she said the addresses she gave were the new ones…we’ll see! One other note if you ordered two different products make sure they give you two different “RMA” numbers. She very poilitely gave me one “RMA” number and I had to specifically ask about the other prouduct which she said she had to look up seperatley because it was a differnt account.
Complex cleanse pmg labs is such a rip off!!!!! The label on the bottle (once you receive it) is even incomplete!!!!
Its time to get a refund from these sleazebags in any form thats needed. I DONT like being ripped off.
have been ripped of for free trail so far the company has taken £200 from my credit and havent even received any beri ulitimate and liposom at all so im paying for fresh air a complete scam, please be really careful now there web page has dissappeared all i know is its eastwest nutrition and are still taking money untill my credit card company sorts it out. im in ireland so there really getting around losing pounds alright from my purse.
These muppets should be locked up for a very long time for fraud and BS. I’m involved in an email exchange with East West and will be closing my bank account to prevent them taking another £69.95 after I had cancelled within 14 days during the free trial.
That manager below trying to justify their fraudulent activity can go to hell. I wouldn’t pxxs on you if you were on fire.
I’ve already sent the correspondence between East West Nutrition and myself to my bank, and national media including the BBC and Watchdog in the UK. And I will be changing my account to prevent these shysters from stealing any more money.
After reading above i was concerned re my order of beri ultimate pro and liposom . i took advice and contacted the supplier … institute for health . i was answered straight away and assisted by, hope Robinson , i explained that i did not wish for any further products by IE auto dispatch. No problem and confirming email received tel . 0207 979 2667 and follow prompts…. I did pay for the month items received at a fare price
I can not get them on phone no # and no address to contact to cancel account. Please help
My daughter ordered through Pro Action Diet. She cancelled her order on 25th May and returned what goods she had. She was given a cancellation number. Since the PRO ACTION DIET have taken a further £37.50 and £75.00 from her account and today have tried to take a further £75.00. Unfortunately for her there were not enough funds in her account so she received bank charges of £25.00. A total of £137.50 and all she has ever received was the trial pack which she returned and then cancelled her order. These people are CRIMINALS and I ahve suggested that she reports them to Trading Standards and the fraud squad. What they are doing is totally illegal and they are actually STEALING money! Fro looking through the internet and seeing the number of people who have been scammed the so called diet wonder pills must be making some one very rich! BUYER BEWARE!!!!!!!!
the free trial scam before you know it pro action acai will take £75 plus from your bank . this is not free
thank god i saw this site samples arived today, contacted barclaycard no money has been taken yet ,they have blocked payment ,and close my account,wont be caught out again
Not a free trial BEWARE, they do not give you any information about the fact that they sign you up to a costly subscription if you fail to cancel in time. They send tablets with no information on how many are free and how many are costly. They don’t give you your money back if you send the tablets back either! Yeah it causes wt loss but through worry and sleepless nights.
Yes I got caught up in this – I got caaught for 61.28 and 59.95 pounds – then more arrived and charged 63.85 and 69.90 pounds after contacting them by e mail I have had the last 2 credited to my bank, and since changed my bank card in case they try to get more money – what a con, there must be something we can do to stop this, what a headache
Thank you for your comments. I was just looking into purchasing the berries from one of the con sites. However, I decided to check out the ´reporter´ who had done the trial, which was when I found all the scams and this website. Thank you all so much.
Koreshcg: 1-888-574-4810
African Mango Ultra: 1-877-699-6810
Acaimax: 1-260-676-4048
HcgActivator: 1-720-210-5426
ColonKleanse: 877-699-6810
Naturalcolonfreetrial/Acaiberryselecttrial: 1-818-303-9253
Slim180: 1-888-697-8770
Fitformulaburn: 1-877-877-8026
Purehcgpro: 1-623-680-9173
ShakeAway: 877-869-4220
HCGUltraLeanPlus: 888-800-8940
Megamagnum/Nitroforcemax: 1-800-536-1177
ToneDetox/AcaiUltraBerry: 1-877-263-3555
Complex Cleanse: (varies. heard several diff #’s) 1-866-938-1804, 866-699-7764, 888-508-2531, 866-953-9744
EnergizeUrBod: 866-279-812
ColoThin: 1-877-390-4552 Toll
i ordered beri ultimate pro @ liposom from institute for health and wellness and total body wellness are these the same company? seemed fishy, so thought what the hell have i done?got worried,rang my credit card company to cancel any further payments told them i think it might be a scam,they said to contact the company which i did,spoke to quite a nice young lady told her it was too expensive she said she’d reduce the price,got credit card statement today only paid delivery charge so far,so rang total body wellness today to cancel, spoke to nice man said he’d do it even cheaper but should have no more sent, will have to wait n see.
I have purchased a free trial of the Acai and Hoodia and of course they do not do anything for me. I am amazed to find they have taken from my account in two days £75 and £37.50, I am now badly overdrawn and I cannot cancel the payments. I am visiting the bank on Monday to try and resolve some of it but hold out no hope. I had also support@proactional.com but no hope when I went into another site I just got foreign sign language which of course I do not understand. I feel so upset and my husband is really furious
Somehow I signed up for a South Beach Java and Acai berry diet plan from some web site. I was eventually charged about $90 for a 11 oz. pkg of coffee and I am receiving a bottle of “Ultimate Berryblast” tablets about every month. I was able to return and cancel the South Beach Java (because they had a contact number with the shipment)but am still receiving the Berryblast tablets. How/who do I contact to cancel the tablets? The address on the bottles says “Manufactured for: Ultimate Berry Blast – PO Box 2999, Riverton, Utah 84065”
i ordered the free trial offer for beri ultimate and liposom i only found out they were taking money from my account.Ive phoned Ive emailed and now i’m just hoping my bank will try and get my money back they have £213.60 its really upsetting to think someone can just get in to your account and take your money bye lowlife in determined to get it back.good luck to anybody else
I ordered Beri Ultimate Pro and Liposom i payed for the free trail then i phoned them up and canceed my account sent the bottels back and they confirmed my cancellation via email
I got scammed also!!!!!!
And I have cancelled my credit card since…
This pertains to Complex Cleanse PMG Labs. No info sent with product. No info to contact to cancel. When I finally found website https://orderbestdetoxtoday.biz/new/step2.php NO PHONE # LISTED, NO EMAIL FOUND, ADDRESS TO RETURN IS LISTED. I CHECKED WITH PURE MEDIA GROUP FROM RETURN ADDRESS ON PKG AND FOUND WEBSITE http://thepuremediagroup.com/ with phone #801-520-6699 which gave me recording to call #866-749-0588 where I finally spoke to someone to cancel Complex Cleanse and no further charges. I guess I will see. I hope this helps someone since it took hours of wrong calls and sites to research this!! I wish us all luck!!
I purchased a trial of these capsules – Beri Ultimate Pro and Lipsom – from a link to th Dukan Diet Website. I was charged for the postage of the items £5.95 and £4.95.
I have since been charged on 5th July £69.95 and 7th July £59.95 then again in 21st July £79.90 and 28th July £69.90.
I can find no e-mail address or phone number to ask why these charges are being made and neither have I received any further products from them except the initial free sample! Can anyone help please? How can I cancel these payments coming out of my account – except to cancel my card? Many thanks
Thanks to all of you, I have been saved a fortune. After reading all of the comments here, I managed to prevent future payments from my account.
I became suspicious after I recieved the product:
– The labels are poorly printed.
– The seal on one of the bottles was broken.
– The website that reviewed the product has dissapeared.
In this case, they have had to fork out for shipping, and I had to pay £8 to reinforce a valuable lesson – that makes us even.
The email addresses for the two companies I ordered from:
– customersupport@instituteforhealthandwellness.com
– customersupport@totalbodyhealthandwellness.com
All club together and hire a hitman!! That’ll stop any more charges.
Call your bank, cancel your card, order a new one and have your bank stop payment. Sorry, no other way to get the madness to stop! My bank said they had numerous people effected by this.
Lesson Learned!!
iv just ordered and then found this site!! gutted!! if i go 2 my bank 2moro and cancel will the charge b stopped??
How i wish i had checked out these web sites before i bought. Like others i`ve been ROBBED by E-HEALTH.It wasn`t until i received my creditcard statement that i found out what they had done.The only reason i when with this company was because it was supposedly trialed on a channel 5 consumer program.Although i didn`t necessarily believe it would work i thought its only £5 which wasn`t to much to waste so i would give it a try. It didn`t fulfill any of the claims. In fact i feel it did exactly the oppisite.My stomach is bloated and my energy levels are less than before. So the only pounds i`ve lost are from my bank balance. I wish there was some way of helping other people not to get caught.
The NuAge Colon Cleanse people are the worst and they use good reputable people Like Katie Curic to get you hooked. They have stolen $179.36 out of my account. $89.67 at a time. Even though I canceled the debit card I used to pay the $1.95 cents I did authorize. They simply used it to get information so they can steal. It was only 13 days after I ordered the free trial that I was charged $89.67, No time given to see if I liked the trial. 14 days after the first 89.67 charge they took another 89.67. When I called my bank this time they said I would have to close my account to stop them. I never received but one bottle of the pills that is supposed to contain 60 capsules, even though they keep stealing money. I think a class action suit is in order.
I have been charged $79.00 for several months for Colon Cleanse and $29.00 for several months for Complex Cleanse.
I have tried calling number as given on my Master Card and have called the credit company. The credit card people also were unable to reach the given number. The address on the products sent to me were all in Utah, but within different addresses. The cities given were Silverton, Utah; Murrey, Utah; and West Jordan, Utah. After sending a cancellation letter three times, and returning the product, I have received no answer and still keep receiving the unwanted products.
I am trying to locate PMG labs to stop an automatic renewal of Complex Cleanse. They have sent me one renewal but I can not take it. I can’t find anything on the bill or anywhere else for a phone number, a web site nothing. The chage on my bill was 88.00 the week after the free trial began. Any ideas on how to find PMG Labs?
BEWARE PRO ACTION DIET + ACAI PRODUCTS
I am absolutely furious!!! I have also been scammed by Pro Action Diet who have taken considerable payments from my account without my authorisation. I am following this up with my bank and have had to cancel my bank card to ensure no further payments are taken!!!
I managed to get through on 0844 745 3003 no. and spoke to a Mr Younus??? who assures me they are a reputable company…yeah right! He told me if I return the products I will receive a full refund. I am really doubtful of this after reading other people’s accounts.
PLEASE DO NOT FALL FOR THIS FREE TRIAL NONSENSE!
one that I got stung by was AcaiSlim reachable??? at 1-888-591-2190 it later was unreachable and changed to
RezVTrim@mcg396lam.com. I have been trying since August 2009 to get my money back. I was charged over $350.00 before the charges stopped. It turned out the company is in China and only a phone service is in the US and England.
UltraBerryBlast – cannot reach to cancel either – total scam MasterCard would not help me with it either. will cancel my CC today.
The Ultimate Berryblast keeps coming and I don’t have a customer service number or any phone contact to stop shipment. How do I stop this???
Ronald,
You MUST cancel your credit card. Else the crooks will keep charging it.
bank says cancelling card wont work as the bank will just take out of your acc if you have one,seems the only way to stop them is to close acc,and get a new bank unbelievable,
TEL NO uk 02070844081
Address Nutritional fulfillment ceneter, 400 cleveland st, suite 8, clearwater, fi33755
This is just theft and I am going to do all I can to see them punished.
I have managed to make contact with pro action diet after thankfully only the 1st month of paying but they still took over £100 out of my account and said it was in the terms and conditions i was given no name by the girl i spoke to but she assures me i wont get ne more charges hope not! It is out right theft and they deserve to get punished! but if its in their conditions wot can we do????it has made me feel like ive been stolen from!
I too mad the mistake of ordering what I thought was a 30 day free trial of Berri ultimate Pro-1 liposo from e-health, have had over £200 taken from my bank, spoke to someone yesterday from the company, they said it had to be stopped within 12 -14 days,the product hadn’t even arrived then, have stopped any further payments and cancelled my card. E- health site states as long as product returned within 30 days they are happy to offer full refund no questions asked. Although rep spoke to said could keep product but wouldn’t get refunded as had already been dispatched…….
When items arrive will be sending straight back, won’t hold my breath for refund, my own bank said they can’t help as I signed up for it…… WHAT A CON!!!!!!!!
Purchased sample of LeanBerry Advanced for a cost of $3.95
and received another bottle 3 weeks later with a visa billing of $79.95. I called the phone number on the bottle and cancelled the order – however, I missed the notation that I had to cancel within 10 days after receipt of the sample. Consequently today I received my visa bill and there is another 79.95 noted on the bill. I again called and was told that my call was placed on July 11th too late to remove the 79.95 for July. So am I stuck for another 79.95, the customer service person who answered my call today(8/11) said there was nothing he could do.
WHAT A COMPLETE SCAM…!
1)”FREE TRIAL”…! COST’S £4.95 + 2.95 THIS GOES TO A BANK IN MAURITIUS.
2)WITHOUT ANY OF YOUR KNOWLEDGE £66.30 IS TAKEN BY A BANK IN AMERICA.
3)YOU MUST CONTACT YOUR BANK ACCOUNT & GET THESE PAYMENTS STOPPED AS THEY WILL BLEED YOU DRY IF YOU DON’T.
4)I WAS GIVEN THIS NUMBER TO CONTACT THE SCAMMERS NOTE USA NUMBER 001 432 517 4203
5)SINCE TAKING THE TABLETS I HAVE PUT ON HALF A STONE, THE ONLY “POUNDS” I HAVE LOST ARE FROM MY PERSONAL BANK ACCOUNT.!!!!!!!!!!!!!!!!!!!!!!!!!!
6)NEVER GIVE OUT ANY DETAILS OVER THE INTERNET ABOUT ANYTHING EVER, ESPECIALLY ANY CREDIT OR DEBIT CARD DETAILS, AS SPYBOTS, i.e. COMPUTER CONTROLLED INTERNET ROBOTS THAT WORK 24/7 ARE SEARCHING ALL THE TIME FOR WAYS TO GET AT YOUR MONEY.
Beri Ultimate Pro – Scam
————————
I wish I had known about your site! Did not realise that I had entered into a monthly subscription. Now attempting to
cancel but am having problems because the credit company (Virgin) say that I have to get a cancellation number from the above company to stop the monthly payments. Short of terminating the credit card after it is cleared I cannot see what else I can do. It is quite absurd that I cannot
close my account debtor/creditor detail after verifying that I am the bona fide holder of the credit card!
Further to my previous posting i contacted E-Health by e-mail and they cancelled my supposed account straight away. I have also had the last amount (£79.90 they had taken refunded. They refuse to refund the £69.95 as i was send the goods which i didn`t want but they wont take back.I`m trying through my creitcard company although i`m not hopeful.I`ve learnt my lesson, never again will i buy anything like this on line.
Free trial, RUBBISH. They charge you £37.50 for each product ordered at the end of the 14 day trial. Either don’t order or if you have then return the product straight away. you will need a returns number from them.
Free trial, RUBBISH. They charge you £37.50 for each product ordered at the end of the 14 day trial. Either don’t order or if you have then return the product straight away. you will need a returns number from them. Contact your bank or credit card company
How can I stop these shipments and charges to my credit card? The only address I have is Ultra Berry Blast, P. O. Box 2999, Riverton Ut 84065. I can’t find any telephone number or e mail address.
coop bank told me,they cannot stop payments as i signed their t/c, they say only when you get an email of them saying your sub cancelled ,only then will they stop payment, if they then try to take more payment,seems the only way to stop them is to cancel your bank account ,and move it to different bank ,canceling your card wont work as they have your full account details,
if you got beri ultimate and the lipsom ,be aware you get billed from 2 companies so when you cancel[big laugh]make sure you cancel both,just another way they delay your cancel request,your statement will show separate payments
In March this year i purchased teethBrilliant on a free trial. After I received the product I realized that a total amount of $200 was taken off my accouunt without my knowledge as membership fee. when i called customer service i was told it was membership fee & that i should have read the Terms & Condition. i managed to speak to someone there & he told me that I will be refunded half of that amount $100. It’s been 6months I have not received the money & i keep emailing them no response.
$100 would do me a great deal considering the present economical circumstances.
In late January I answered an advert for a ‘FREE???’ sample of AcaiReduce and had to submit my crcd details for ‘shipping and handling’ to Perth Western Australia. Yes I did receive the ‘free’ sample in Late March ’11, 6 weeks late. Before I was aware of this scam I’d been ripped off around $600 (including $100 for the ‘free’ sample I did receive) on three separate bi-onthly occasions, where each charge was made TWICE on my crcd. The bank told me that there was little recourse to contest these past charges as I’d entered into a contract without knowing it through the very fine print. Phone calls (to USA and UK) to cancel my ‘subscription’ were an abysmal failure, where the line was either not connected or dead. Repeated emails to their ‘support’ email address have not been answered. However, I can print these out to show my bank in case I have to contest further charges. Maybe they ‘get the message’ from these emails and leave one alone?
Update,free beri/lipsom etc,customercare@totalbdywellness.com,after emailing my cancellation,they have sent me email confirming account closed and no more future deliveries,ps they did get £110 of me,i did not ask for refund it only will delay termination,and allow them to send more pills ,end of the day my fault,for not checking properly the small print ,ps i did ring them a few times to cancel but nothing happened,e-health same company
Am ashamed to admit that I fell for the proaction acai offer. Those of us with a lot of weight to lose are vulnerable and will try anything; this makes us a perfect market for these scammers. I only took the tablets for a week then ‘phoned up to cancel. I was given a hard sell – grilled about why I wanted to cancel and then told I must return the products via special delivery! Surely any reputable company would include a freepost address or labels for free returns like the catalogues etc do. I cancelled my card but am a little worried, given comments on here that say they had to cancel their bank account.
This sight is a blessing. I got a phone nmbr for UltraBerry Blast and “finally” got to cancel it. The phone nmber on the fb advertisement was bogus.Sent me to a mortgage company recording. I tried many times to cancel before the trial was up to no avail. I called my credit card co. No luck. When I got the junk in the mail, I tried it and got sick migrane headaches, so I called my CC again. Finally I got a good knowlegable person that sent me to disputes. Chase Credit Card is great! BUT,,I just recieved another bottle. I even wrote a cancelation letter. SO,THANK MY JESUS FOR THIS WEB SITE! I finally got a correct phone nmbr and canceled the junk. Called my credit card company and am disputing this months charge. AM returning the unopened bottle through USPS so I can get a signature from them. Does not cost that much. So good luck to ya’ll !. When you are overweight,you look for anything that will help curb you appetite. I will now go to my local health food store !!!! The person on the other end of the phone of ulta could not speak english well at all and said I am stuck with the bottle and HAVE to pay for it!! NOT! I am a fighter folks. There are ways, somewhere !! JUST DIG !
Thank God I was smart and used an italian visa card purchased from post office… when I bought the pro action hoodia and pro action acai pills..Lets see if they can rip me of now hahaha…you should always purchase online stuff with a secure credit card…one that doesnt give your bank details away…..nono..because thats the perfect way for then to withdraw money when ever the heck they want…lol
Can you share the phone number? I am getting the run around. I hate this ultra berry blast!!!! It just keeps coming every month. How do I stop it?????
i was tricted by the free trial. for Acai and colon cleanse, the advert promoted their prouducts useing well known Celebraties. i felt something wasn’t right after i had signed up. it was thank’s to this site that i realized it was a scam. i have had my card blocked and cancelled. the companey haven’t taken any money yet, i hope that i have been quick to stop them. Companies like these should be found and sent to prison.
Block and cancel your cc’s. and report it to your bank. and heavily warn others.xxx
noticed this advert when looking up pilates .link to channel 8 health and Stacie raveing about how great this product is and its a free trial .wonder how much she’s getting paid.I have the advert printed and intend to send it to one of the consumer investigation teams.If nothing else she deserves to be exposed as part of these scams.
Thank you guys – i cancelled five minutes after i ordered hope its gets cancelled on time fingers crossed
This has made me feel sick to the pit of my stomache. I have just tried to email the “support” for ProAction & Acai and had a delivery notification failure status!! Blinkin bank holiday monday tomorrow so will have to call on Tuesday to cancel. Hopefully they wont even send it out if I call at 9am! Can’t believe Womens Health mag even condones this sort of thing without stating it in their article!
I have been trying to respond to an email I recieved from the co. when I wrote and said the order was to be cancelled when I discovered this was a scam, I was notified there was a 14 day trial which started the day the product was ordered which was 12 days ago, to this point in time the trial product has not arrived, and I have been informed I will be sent at a cost of over $80 more of the product if I do not cancel in a specific manner which is what I have been trying to do. Responding to their email results in my email not being delivered (tried 3 different email addresses)Phone calls resuult in being put on hold. Having been in contact with my Visa I am hoping they can block any charges. Hopefully someone can stop this type of situation.
I am absolutely appalled at the deceitful way these companies obtain money from people. I have reported this to my bank.
i to have been scamed by lean slim cleanse,after numerous
e-mails i still have had 56.34 plus 4.95 taken out of my
account. I have cancelled my card at the bank, i have also
sent a complaint to the FTC in america as it is an american firm.The last e-mail i sent this morning has been
sent back to me saying permanant error.
I hope that these firms can bee punishedat some point but
how many people are going to lose hard earned money berfore it happens
I ordered Leanslimcleanse and leanslimultra in a mad moment and I have been trying all afternoon to cancel them. The contact details keep getting returned and I get left on hold on the phone to America.
Yesterday I have received a response stating a refund will be applied but this is only for one lot of money, I have yet to believe I will received this and will post any further information on this site.
SAW ALL COMMENTS CANCELLED 10MINS AFTER ORDERING ON THIS NUMBER 08447454433
SAW ALL COMMENTS TODAY SO CANCELLED 10MINS AFTER ORDERING ON THIS NO. 0844 745 4433 HOPEFULLY HAVE SORTED!!!!!
cancel your card just to be on the safe side – cancelled mine confessed to customer services card provided that this was the first and last time i will ever do something like this again – she said I was not the first to do this!!
just cancelled my card as they have tried to take 58 quid twice, so hoping i have done it time. this should not be allowed and should be stopped
Took £75 out of my account. No reply on nunmber on leaflet to cancell autoship. email form goes to error every time, imposible to contact them. Have closed my bank account to stop any more money going out of my accoun.Reported to trading standards St Helens and they are investigating but fear we have all been scammed. Better go out for a run one way to shift the blubber.
I ordered the Slim Lean product under the assumption that it was a free trial offer. Much to my disgust when I got my credit card bill I discovered that over $93 had been charged. I cannot make contact with this company using their web-site. The customer service link does not work. There is nothing on the invoice that states further product will be shipped. I am on a limited income and cannot afford such a cost.
I got the free trial offer from Facebook for free 30 days of tablets. After the 30 days they sent me more tablets each month which the invoice does not staate they will continue to do so and when I looked at my bank statement they had been taking £65 from my bank each time (3 in total). I am currently on maternity leave so on limited funds and cannot afford this.
Ive sent the company an email this morning and calling you get no answer. I contacted my bank and they are unable to stop the payments as its a card payment – the only way is to close my account!
hi im sarah this has happened to me i was wondering ive cancelled my card would that stop payments or do i have to close my account completely
I have tried everything known to man for losing weight, I thought because well known people were promoting the product it was good. I got the lean slim ultra, and lean slim cleanse, I had it for 10 days. I tried to cancel the product when I was charged $91.50 not once but twice on the sameday. I called the phone number 866-942-9990 only for the person I was talking with “Stephane” the superviser told me she was going to hang up on me. So she did. I am mad as anthing because she did that, well I will keep on fighting.
I have just found out £56.34 x 2 has been taken out of my account. for a so called free trail, I am absolutely appalled. can anyone help.
I have just ordered a free trial of Pro Action Acai and Colon Cleanse combo diet. My husband paid with his debit card. I am so shocked of what I am reading here on this page because my hubby is furious!!!
I am also sik to the pit of my stomach with this i feel stupid enough for having to order this let alone be victim to this scam i have cancelled my card i am hoping it is enough as i am slowly finding out it isn’t !!! I am having to confess all to my husband and try and phone them although it is a Saturday so they most likely won’t be there!! I feel quite scared by this !!
I ordered two products one Acai Berry and another Phenamax both with the understanding of just paying shipping and handling. Then when I read my email it stated they would charge 199.95 within 14 days. Just like this website states above, I tried calling them with the number they gave me. Guess what it said “you have called a nonworking number,” then I also tried to contact them by email, there was no way for me to send it the way they had ther website set up. So I went ahead and cancelled my debit card before they could take anything that doesn’t belong to them. “BEWARE!!!”
Can you PLEASE give me the number you used to cancel. I am having problems trying to get a number.
On October 12, 2010 I placed an order for the “30-day free trial”. Before receiving the product, I called to cancel the order. As has been stated below, the first number given on the confirmation of the order was bogus. I finally did get a good number to call. I did make a call to “Kyle” and he cancelled my order (or so he said). A day later, I called “Jay” to confirm my order had been cancelled and was assured it had been. I received an “IMPORTANT ORDER MODIFICATION INFORMATION” e-mail stating I had to fill out this form and by doing so….”No further charges will be made to your credit card on file.” I submitted the form (immediately). A week later, I called “Mary #172” and she assured me my cancellation would be processed for immediate review within 10-15 days. Three weeks later I spoke with “Casey #327” who assured me my request would be flagged for immediate review in 5-7 days. Needless to say, I NEVER DID SEE THE CREDIT. Just yesterday, September 3, 2011, I received an e-mail stating “Your monthly automatic recurring order of RESVERATROL (REZ-V) has been approved and will be shipping within the next 24 hours.” I have NOT ordered this, never heard of it, and don’t want it. Again, trying to contact the number on the e-mail is pointless, I was put on eternal hold and finally hung up the phone after 20 minutes. I’m sure I will never see the additional $49.95 again even though I did make contact with STUBLTD.COM and they assured me I would. I’ve heard that before. I don’t see the website anymore for the original purchase, but would caution anyone about these types of ads. It would appear they sell your information (including credit card number) to anyone who wants to pay for it and then you’re just charged willy-nilly for everything and anything. I’ve cancelled my credit card and would suggest that everyone else do the same. On-Line purchases really suck……
bought these as said just $4.95 postage, waited weeks kept e-mailing they said be here soon when post man knocked there was no house number he went by letters he had for me,went bank as had direct debit comming out next day,i was over drawn, they had taken £3.25 plus £1.25 card charge. then week after taken £55.99 plus £.25 card charge, iv e-mailed them but they are ignoring me, also il get bank charges, as if id pay over £60 for slimming tablets.i havent even tryed them feel ill worrying about the out come, HELP!
total rip of they need hanging
you can buy acai in holland and barrett so pay cash in shop and you wount get ripped off
Unfortuneately,I fell into the same trap by ordering the diet and cleanse pills, and then realised afterwards that they would deduct vast sums every month.I cancelled the items straightaway by using the cancellation form, but one product did not have an order number.As it seems impossible to cancel this item, I phoned my bank and have cancelled my card, which means that I don’t have to close my account.This will ensure that this awful company won’t be able to deduct any money from my account. They say you live and learn. I can’t believe how easy it was for me to fall for this, as usually I am so careful….
Like all others I have been scammed. ” lots of postage plus ” lots of charges (£57-14). First lot of capsules arrived. Having received my credit card bill with the 4 charges I immediately checked the computer to find this host of “scam” info. I contacted the credit card company to close my account having cleared the balance to zero. They at that point informed me that another 2 charges were pending. This time £58-??. I was horrified, unable to eat or sleep properly. This second delivery has not arrived. This morning I contacted the credit card co. dispute section. They have their legal section dealing with this ginormous scam, but say I have entered into a contract while ordering the initial lot therefore cannot have the initial charges refunded, but if I refuse to accept this 2nd delivery they can process a refund of the 2nd charges. WHAT A MESS. I have 25 years of banking experience and never fallen foul before. I certainly will not be ordering via the internet in future.
I got caught up in surfing the net late at night and was sucked in by this very convincing news artical about Acai Berries the write up of this so called news writer seemed so convincing beware Julie Myers does’nt seem to exist, a tempting offer at $4.95 but you have to get the other order to she recomends they only work together which is the Lean slim Cleanse pills that go with it she leaves the links for you??? i don’t know why i did’nt check first!! der…well i would recomend phoneing your bank as soon as possible to cancil your card. one Huge Mistake i too never thought i could be so easily drawn in.
this is exactly the same as the one i found, can’t believe i fell for the article did you recieve even your free trial??
I have received a most astonishing ruling from the British Regulator, the F.S.A. The ‘payment rules’ required Finance houses to refund at speed (in the case of bank debit cards,at once) all online debits the customer rejects when they appear on the Statement. The customer does not have to offer any reason or prove anything. The onus is on the finance house or bank in conjunction with the supplier to prove in due course, if necessary before a court of law, that the debit was properly made before they can reinstate it on the supplier’s behalf.
The actual ruling sent to Amber Rudd MP, Case Number 110916A of 3rd Oct 2011 included
Under payment rules, card issuers ……….. must have a customer’s consent in order to process a payment………card issuers must provide a refund …….. (for debit cards immediately, for credit cards within a reasonable period) …must restore the account to the state it would have been in ……this includes refunding any charges the customer incurred …..The card issuer must prove that the payment WAS (FSA emphasis) authorised. The customer does not have to prove that it was NOT (FSA emphasis) authorised…
(This applies to online orders but does not cover debits authorised face to face using a pin number)
I saw this in the news article too ordered both lean slim ultra and lean slim clense, I was very wary but believed the fact it was a news article and clicked the links and it was a secure payment, shipping came out my bank account straight away, and after a few days after not recieving even an email i checked terms an conditions to find i will be charged $90 after 14 days so i tried to contact but as its american number no way of getting through, i have still not recieved ‘free samples’ but have cancelled my debit card hopefully it won’t be able to take out the money now!! absolute scam an I can’t believe i didn’t research it first!!
I ordered the months free trial of Acai Berry, and was charged $4.95 shipping. When I read one of the blogs regarding the scam of Acai Berrys, I decided to contact them and cancel before they took anymore cash out of my account.
That is where the bad news starts. Although I had their website and a reference number, I kept getting the “Error” message when I logged on. 12 days after ordering the free sample, 68.02 was taken from my account! On the same day that the sample arrived. Where do I go from here?
its so wrong,i have had the same trouble as everyone on here, why cant the banks help all they say is you gave them your card details, iv spent over £60 now on 30 tablets even e-mailed watchdog they havent replyed back either,
I saw the ad on Msn and looked at a few others. Since it was on the news I thought it might be ok and it was natural.WRONG..When I went on the website it was 3.95 and then they wanted to pick out a magazine subscription( you couldn’t navigate around it easily.I got to the payment part and it charged me 5.95 instead.I thought it was still agood deal to try so I went ahead.Tried the product along with another product that was suggested. It didn’t work and I even gained weight.Called back within the 14 day trial period to cancel and they said try it till the end of the month, you won’t be billed and you can cancel at any time. I called before the end of the month and canceled and have a cancellation #. Thought that was it. I checked my bank account over labor day and to my surprise there was a charge on my account for trimsport. After they said it was cancelled.So it doesn’t matter, they go by the date you signed up,they don’t inform you of that on purpose that way it locks you in for as long as they like. If it has a trial period there’s a catch.
I’ve just got stung, have received free trail, will be cancelling debit card. Didn’t read the small print. Has anyone tried the products and do they work?
I take a free trail and they still sending me more monthly and when i called them about it they said to that was not the the deal on they site .after i said to them i wil called back but they nevr pick.
It was last year I got ripped off, wish I’d kept the total amount I got ripped of, I sent for the sample and like somebody else said once they have your credit card details there is no stopping them, I got more products before the free month’s supply was finished and it just kept coming, I got worried how I could stop them, my credit card couldn’t even stop them taking a payment. I even returned package’s twice to them but never heard from them or got a refund, eventually I happened to get in contact and I told them to stop sending and all they could say in there email was it wouldn’t work if I didn’t continue to go through the whole program and still I got no refund.
how long is the whole program supposed to be?
Yes, I followed an ad on Yahoo for what looked like a genuine report from a radio or tv staff member who had tried Acai berries to great effect. The link to the free trial was included on the Yahoo Home Page along with the report. I got sent 2 seperate emails from leanslimcleanse to say I had been debited $4.95 x 2. I actually have been debited £55.61 x2! Thanks to this warning on here, I will be contacting my credit card and cancelling it and filing a fraudulent claim! Many thanks for posting the warning. Much appreciated! At least they won’t get any more money from me now!
Ive done exactly what everyone else has done – been totally taken in by this. My credit card company has informed me that this is classed as a “rolling subscription” and even if your credit/ debit card is cancelled leanslim have all the rights in the world to still collect their money every month or whenever they want – so you will be totally unaware that your credit rating is ruined, because of any unpaid debt.
never thought of that – I’m keeping a record of this site surely they can’t blacklist us all – credit rating companies must be aware of these scams there must be thousands of idiots like us around!!!!!!!!!!
Carole, that’s rubbish and your credit card company should know better. Consumers have rights when paying on Visa and Mastercard. Check with your bank, citizens advice or the OFT. Not sure about the US but you are well protected from these scams in Europe.
””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””””’
Just be careful I also applied through what I thought was a genuine source
I did get a response from my email and was told to send product back and was given RMA .Also I was advised no money would come out of my account after they took £59.95 with CS Health
Today when I have gone into my online banking £76.13 has been taken by E Health web clearwater co, and low and behold the address is connected to CS Health.
I have sent email again asking why this amount has been taken as not received anything from them and for my money to be refunded
Me too – actually emailed them to ask if it generated automatic orders YES! I found the agreement info very confusing it said 14 day trial period started from placement of order – won’t be in uk till after trial period ends. Cancelled my credit card and cancelled by email – have continued to ask if they have accepted this as I have tried to do it by phone as they state but freephone in usa and international charge for UK – had another email back just showing “the agreement” asked how much to get out of this in plain english as the agreement is so confusing – at least they cannot take anything else – but what are the implications if we don’t pay and the contract we signed?
Hi i to have been scammed. However my bank say they cannot stop the payments coming out of my account even if i close the account or move to another bank. They can pursue as a fraudulent claim if i can evidence the webpage/telephone and email details. Do y0u have the webpage details as i cannot find it on my computer. I would be very grateful if you can pass this nfo on to me.
“Flat Belly” Acai Berry Diet Exposed: Really A New Miracle Diet?
As part of a new series: “Diet Trends: A look at United Kingdom’s Top Diets” we examine consumer tips for dieting during a recession.
Everywhere you look there’s an internet blog, an ad, or a doctor calling Acai Berry the new miracle diet that will stimulate weight loss. But can this little bottle live up to all the hype? Or have we embraced the latest Hollywood trend without real merit or scientific evidence that Acai Berry can really help you cinch those pounds & inches?
But we here at Channel 6 are a little skeptical and aren‘t sure that we‘ve seen any real proof that these pills work for weight loss. So we decided to put these products to the test. What better way to find out the truth than to conduct our own study?
To get started, I volunteered to be the guinea pig. I applied for a bottle of the ProAction Acai. While there are ton’s of Acai Berry ads online, ProAction Acai is one of the most credible and trustworthy suppliers on the market. It included the free trial of the product and it did not try to fool me into agreeing to additional hidden offers. Another reason why I chose ProAction Acai is because it is the most concentrated and purest Acai Berry products on the market. This would give me the most accurate results for my test.
Bloggers from all over the country are using the Acai Berry Diet to lose a ton of weight quickly and effortlessly
Acai Berry in the News
Have researchers finally discovered the secret to quick fat loss?
Stacie Reid, our Health and Diet columnist, recently put the Celebrity Diet to the test. After four weeks of testing the effects of United Kingdom’s Newest Diet combined with a Colon Cleanse, she has reached the conclusion to what this diet is all about, and the results were surprising
She lost 25 lbs in 4 weeks.
The Acai Berry benefits beat all of our initial skepticism. This diet was discovered to not only provide weight loss, but also boost energy levels and helped Stacie with a better night’s sleep and waking up more rested.
Step 1:
First get the free trial of ProAction Acai
Enter promocode “ACAI” to reduce shipping from £4.95 to £2.49!
Step 2:
Then get the free trial of ProAction Cleanse
Use our exclusive coupon code “CLEANSE” and reduce shipping from £4.95 to £2.49!
This is key. Using both products is highly recommended for results like Stacie’s.
Note: free Trials expiring on October 11, 2011
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One blogger from Runcorn, C5 claims to have lost over 35 lbs in 40 days using the Acai Berry & natural cleanse combo.
Here is what ProAction Acai claimed on their website…
• Accelerates Fat Loss
• 4 Times More Weight Loss Than Diet And Exercise
• Boosts Energy
• Potent With Amino Acids
We were pretty skeptical, but wanted to find out for ourselves if this product could actually do everything that it claimed. Most of the success stories talk about combining Acai Berry with a special fortified coffee product to achieve maximum weight loss. I decided to do the same. The idea behind combining the products is that while the Acai Berry encourages weight loss and increases energy, the coffee speeds up your metabolism and allows your body to work and burn calories more efficiently. I chose ProAction Cleanse to test.
Here is what ProAction Cleanse claimed on their website…
• Helps Eliminate Bad Toxins that have Built Up Over the Years
• Removes ‘Sludge’ from the Walls of the Colon
• Helps Get Rid of Gas and Bloating
• Helps to Regulate the Metabolism
And the ProAction Cleanse, like the Acai Lipo, had a free trial with a 100% satisfaction guarantee and had no hidden offers.
Putting Acai Berry to the Test
Both the ProAction Acai and ProAction Cleanse arrived within 4 days of having placed my order online for the free trials.
I received a 30 day supply of pills which worked out perfect as I was to follow the following routine for 4 weeks time and document my progress throughout.
My Test 4 Week Diet: ProAction Acai + ProAction Cleanse
• Take one ProAction Acai pill per day
• Take one ProAction Cleanse pill per day
My Results
Week One
After one week on the diet using both products I was surprised at the dramatic results. My energy level was up, and I wasn‘t even hungry, an apparent side effect of the Acai Berry which curbs the appetite.
I honestly felt fantastic.
And I didn‘t even change anything about my daily routine. On day 7 I got on the scale and couldn’t believe my eyes. I had lost 9 lbs. But I still wasn’t convinced as they say you lose a lot of water at the beginning of any diet. I wanted to wait and see the results in the upcoming weeks. But it sure was looking up! I now weighed under 140 pounds for the first time in years!
Week Two
After two weeks of using both supplements, I started the week off with even more energy and was actually sleeping more soundly than before. I was no longer waking up during the night and tossing and turning because my body was actually able to relax (this is a result of getting rid of the toxins I think). Plus I still managed to lose another 7 pounds, putting me at an unbelievable 16lbs of weight loss in just 2 weeks.
I must admit that I‘m starting to believe that this diet is more than just a gimmick.
Week Three
After 3 weeks all my doubts and skepticism had absolutely vanished! I am down, 3 full dress sizes, after losing more weight. And I still have a ton of energy. Quite often, around the third week of other diets, you tend to run out of steam. But with the ProAction Acai and ProAction Cleanse diet my energy levels don‘t dip, but remain steady throughout the day. I no longer need that cat nap around 3pm in the afternoon! And I am even noticing that my stomach is digesting food so much better. No bloating or embarrassing gas after I eat!
Week Four
After the fourth week, my final results were shocking. I lost an unbelievable amount of weight since starting the ProAction Acai and ProAction Cleanse diet! Actually everyone at News Report 6 is kicking themselves for not having volunteered to be the guinea pig. Using the ProAction Acai and ProAction Cleanse in week 4 I lost 9 more pounds. But to be honest I really didn’t have much more than that left to lose. And I am definetly going to continue taking the ProAction Acai afterwards because it has so many antioxidants and vitamins that makes my skin look unbelievable.
I couldn’t be any happier with the results.
I Lost 24lbs in 4 weeks, No Special Diet, No Intense Exercise. My friends hardly recognized me.
Conclusion Like us, here at News Report 6, you might be a little doubtful about the effects of this diet, but you need to try it for yourself; the results are real. After conducting our own personal study we are pleased to see that people really are finding success with it (myself included 🙂 ). And you have nothing to lose. Follow the links to the free trials I have provided and know that you are getting a quality product that works; no strings attached!
Good Luck with your weight loss
Stacie Reid
Click Here To Get A free Trial Of ProAction Acai
Enter promocode “ACAI” to reduce shipping from £4.95 to £2.49!
Click Here To Get A free Trial Of ProAction Cleanse
Use our exclusive coupon code “CLEANSE” and reduce shipping from £4.95 to £2.49!
Note: free Trials expiring on October 11, 2011
Comments (10 out of 177)
Read Responses For: “Diet Trends: A look at United Kingdom’s Top Diets” – Stacie Reid Report
Diane says:11:33 AM Sunday, October 09, 2011
My friends and I have all been waiting for the ProAction Acai diet to hit the news. Atleast 5 of us have all done the celebrity diet (costing us upwards of £300+) and we all lost a bunch of weight. This stuff truly is incredible and has changed all of our lives. Good luck to everyone who takes advantage of this wonderful opportunity
Michelle says:11:50 AM Sunday, October 09, 2011
I saw this report on tv the other day and was amazed at the results. I am getting married next month so the timing couldn’t have been better!! thanks for the tip!
Jen says:1:54 PM Sunday, October 09, 2011
I’ve gone ahead and ordered my free trials. I can’t wait to get started and see what happens.
Stephen says:4:24 PM Sunday, October 09, 2011
I’ve been seeing Acai Diets all over. I even heard my mom talking about this diet a few days ago since one of her friends has lost like 12 lbs in the first 15 days! I definitely have to try this, thanks.
Stacie says:6:16 PM Sunday, October 09, 2011
Yay! glad to see it’s helped and that my story is getting out there! good luck!
Davis says:8:05 PM Sunday, October 09, 2011
This stuff is amazing! My best friend Jessica did the same diet and lost an incredible amount of weight.. i couldn’t believe it and had to do some research on my own which is how I found this news article. I can’t believe they are offering free trials! I know Jessica spent something like £600 and was thrilled.. imagine how excited she would be if it cost her under £10.00. This is a godsend, thanks so much!!
Damo says:09:15 PM Sunday, October 09, 2011
I’ve been struggling my whole life with my weight and I really hope this is the answer. I’ve gone ahead and ordered the free trials and signed up to the gym as well. I really hope to lose at least 100 pounds before the end of the year.
Amy says:11:38 PM Sunday, October 09, 2011
Hey Stacie, i just ordered my free trials. I can’t wait to get them!! Thanks, Amy xoxoxo
Wanda says:12:45 AM Monday, October 10, 2011
A friend of mine did the ProAction Acai diet and recommended it to me 3 weeks ago. I ordered the products and received them within 3 days (although I didnt get the discounted shipping). The results have been incredible and I can’t wait to see what weeks 3 and 4 bring.
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It is important to note that this site and the comments/answers depicted above is to be used as an illustrative example of what some individuals have achieved with this/these products. This website, and any page on the website, is based loosely off a true story, but has been modified in multiple ways including, but not limited to: the story, the photos, and the comments. Thus, this page, and any page on this website, are not to be taken literally or as a non-fiction story. This page, and the results mentioned on this page, although achievable for some, are not to be construed as the results that you may achieve on the same routine. I UNDERSTAND THIS WEBSITE IS ONLY ILLUSTRATIVE OF WHAT MIGHT BE ACHIEVABLE FROM USING THIS/THESE PRODUCTS, AND THAT THE STORY/COMMENTS DEPICTED ABOVE IS NOT TO BE TAKEN LITERALLY. This page receives compensation for clicks on or purchase of products featured on this site.
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Acai Lipo (the following was taken directly from their website): By placing my order today, I agree to the offer terms which state I will receive my order for £0.00, after submitting the Mail-In Rebate for £99.97 plus shipping and handling which can be downloaded at Mail-In Rebate. If you are unhappy with the product at any time, you must call or email us to cancel your order so that you are not sent future orders. If you are satisfied with the product, then do nothing you will be added to our program and shipped the second portion of your 90 day weight loss system, you may reach us any time for questions by calling 1-800-320-2983.
ProAction Cleanse (the following was taken directly from their website): I agree to the offer terms which state I will receive my ProAction Cleanse ADVANCED order for £0.00 (after submitting the Mail-In Rebate of £99.97) plus shipping and handling. For purchasing today, I will receive BONUS access to the online ProAction Cleanse Advanced. I will be billed £99.97 in 32 days for the second portion of my 90 day colon cleanse kit, but may cancel my order at anytime by calling 1-800-311-4359.
I was cheated out of the 2x$5 postage and 2x$89.50 14 days later.
The web leads are all scams. The contract about full subscriptions starting after 14 days is buried deep into the terms and conditions. Probably means they are not fraudulent. But their advertising is designed to be misleading and to extract money, and is probably illegal. Must cancel card immediately to be safe. We need to complain to the consumer organizations in the UK, EU and US.
lean slim cleanse and lean slim ultra – please head this as the SCAM OF THE MONTH so called reporter recommended this leads you on with FREE TRIAL the agreement so confusing you would need to be a contracts lawyer to understand it!! cancel your credit/debit card it’s worth it to stop these leeches sucking your money from your account – I’ll take my chances with my credit rating.
i too fear i have been scamed by these people what can you do, my bank says that due to using a debit card i will have to keep paying till 31 days has elapsed.i am devastated by this and feel so ripped off i just want it to stop
Please cancel your card and ask your bank to re-issue another one insist you are not prepared to wait 31 days – look at all the previous comments, these bloodsuckers take money as and when they want to – your lucky if you manage to contact them I tried by phone as have others but your kept holding on at an international rate charge and still get no answer. You could be hundreds of £s down in 31 days – they are evil and don’t have any morals at all. My credit card company had cancelled my card before I had finished telling them what a fool I had been I was told I was not the first one and probably won’t be the last. it is worth the inconvenience to know I am back in control. My emails have been replied to but only with a copy of the “agreement” and they won’t acknowledge if they are accepting my cancellation instructions.
I have also been scammed so I contacted my bank’s Fraud dept. They are going to refund me despite only having a debit card. Dont give up!
I too have just found out this morning I have been scammed with the same as yourself Yvonne, been charged for postage and also £58.18 x 2 on my debit card which takes me over my limit, I am getting an unobtainable tone when I phone so I take it there is no point trying anymore, I have stopped my card and will fill a fraud form, I have received the pills but I think I’ll flush them down the toilet as I’m too afraid top take them now, you never know what’s in them? So glad I checked this site now. Please warn other people about this company.
Don’t flush them down the toilet. send everything back within 14 days, via signed mail.
I won’t flush the pills but I don’t even have an address to send them back to, my card company are going to watch for them trying to get anything else from my card but it’ll be hard for them as I’m over my limit now with them taking these payments so they can’t get anything, my card company will investigate once I’ve filled the fraud form and I’m hoping to get a refund on my card.
IM in the same situation and irrate i cant believe this has happened ive lost 400 and am cancelling my card tomorrow
I have also been scammed by Leanslimultra-I stupidly sent for the free trial, but they do not make it clear that you are signing up for a lifetime supply of this rubbish. I received the free trial but no booklet, no instructions of how to take it or contra indications nothing that is promised on the website, just the jar of capsules. I tried to contact them but there is no direct way of doing this-I have received nothing more from them, however £60 has been taken from my account which the bank has assured me will now stop, I certainly hope so or I will have to change my cards and account number! I feel like such an idiot to have fallen for this, I can’t afford £60 for nothing!!
I just spoke to my brother who fell for one of these scams. He is disabled and signed up for a free sample, but the took £110 out of his account. I fear they will probably do it again, so after reading these posts I will be sending hiim down to to the bank to try and stop anymore payments going out. This is money he can ill afford to lose
Can you do it by phone to customer services at your brothers bank today they are 24/7 service I think – they might be able to help you or at least suggest another option it seems for some of us accounts have had to been closed or cards stopped – the problem is this company does not do what it says it will ie they take money before they should do – I don’t think it is has hard if you have used a credit card as in my case the card was stopped immediately but it seems bank accounts for some reason cannot be. Don’t know why!
Can’t believe I got into this. Cancelling card is not enough, they still have your bank details. Only sure thing is to close your bank account. I know it’s a pain but it’s the only sure way. If ever you buy on the net again, use a credit card. That way your’e spending the c/card co’s money, not yours, and any problems they can sort.
Totally agree anyone know if this is still being advertised on the web – don’t seem to see it popping up – probably be using a different name soon -changed name same scam – BEWARE!!!!!!!!!
I too have fallen for this scam. I received my so called free trial which i found was a waste of time. £56 was taken out of my account on sunday. I have been in touch with my bank and they are sending out new card but not sure if these crooks can still take money as its just new card not new account. I dont have any details on how to get in touch with them. All I know is name on tablet container is lean slim
Hi All! As many of you I have ordered ProActionAcai & ProActionCleanse. I have paid the post&packing costs and was waiting for the order to arrive. The next day I was browsing through the net when I found this page. I was horrified of what I was reading and I had to tell my husband about it. He phoned the bank straight away and cancelled his card. the bank said that, because I didn’t give the company any account details, they couldn’t set up a direct debit. Still, I was shaken to the bone. When the postman left a card the next day for me to pick up the parcel with my ordered “diet-stuff” I went to the postoffice and told them to send it right back to the supplier. They did. I contacted the supplier via the confirmation of order email that this product was a scam and that I have sent it back they promised me to refund the postage costs. Today I have received the email confirming that the postage was refunded.
I am so glad I discovered this page.
So in case you receive your order, you only have 14 days (!!!) from receiving the order to send it back. I would suggest to return it or even decline to accept it when it’s delivered.
What Have I learned from this? If it’s sounds to good to be true it usually is a scam.
Thanks for reading.
If you paid by credit card it seems a straight forward thing to cancel, they just issue a new card and pin number – I think the problem is with debit cards because they have your account details – regarding contacting I am still waiting for them to get back to my numerous emails asking for confirmation that they have accepted them as cancellation – I got through on the phone number but was left holding on for about 4 mins! at international rate charge
I won’t flush the pills I have but I don’t have an address to send them back to, I know they won’t be able to get anymore money from my card as it’s now over the limit with them taking the £58.18 x 2 out of my account, my card compnay has said once I fill the fraud form in and they investigate I will probably get refunded and they will keep a check on this company to see if they try again, it is really bad when we have such difficulty in trying to contact them to do something about stopping them, thank goodness they don’t have my bank account details.
I to feel that I have been scammed with this oiffer of a free trial (1 bottle) of Acai-Berry Max weight loss pills. I am not working at this time, but I thought that the $4.95 would not kill me. I tried the pills, but I didn’t feel right after taking them. They made me kind of nervous. Now I hear that I am being charged the full amount of $79.99 or some thing like that for the bottle of pills. I would like to return them and get my checking refunded or a check sent to me for the total that was charged.
Regards,
Arlene Briere
203-336-5607
If you phone from the States it is a free number – hold on for as long as it takes for us in the UK we have to pay at international rate – read all the recent comments you will see that this company have no morals CANCEL THE CARD YOU PAID ON – THEY KEEP ON TAKING MONEY!!!!!!!!! You will bew very lucky to receive any refund just stop them taking anymore.
I too have been scammed, I sent off for the free trial and they initially over charged me for the postage. I then recieved the product and had not even opened them when i realised two payments of £58 something had been taken out of my account. On the back of the bottles there are two phone numbers, one of them doesn’t work but the other does, but I found out that it is the same company even though they have different names. I rang the working number and got through to an ‘adviser’, I asked her to cancel my subscription, which she reluctantly did, for both of the products, so they can no longer take money off me. I then proceeded to warn her after reading this that people were leeching onto this scam and she said “we are a well respected company and not a scam, you people are just too stupid to read the small print”
I have also cancelled my bank card to be on the safe side.
The products I had were lean slim ultra, and lean slim cleanse…and the number which i got through to to cancel my subscription is 1-866-942-5005.
The worst thing about this is that my 80 year old mother asked my to do order some and they have also scammed her, meaning they have taken a total of around £250 from us.
SEPTEMBER 2011 LEAN SLIM CLEANSE AND ULTRA IF YOU ARE THINKING OF BUYING OR HAVE RECENTLY GONE FOR THIS SO CALLED FREE TRIAL PLEASE READ THESE COMMENTS – STOP YOUR CARD THESE ARE SCAM
PRODUCTS!!!!!!!
I received a text from my credit card company saying my account was ready on line. I looked at the amount owed and in one month it had gone up from £47 owing to £202 owing, this without spending anything. During the month of August they had taken £155 out of my account.
I rang the Credit Card Company who say they are trying to get the money back for me. The card was cancelled, and I have to make a statement to the effect that I had not agree to this money being taken out of my account, and that the product/s were free all but the cost of delivery.
This is a total scam, and I can’t believe I am part of it. I should have been more aware because there was no safe guard on the credit card number or any other security for the card.
We don’t think about this sort of thing happening to us, do we. We order in good faith and in trust.
I’m taking this scam to the police, if all of us do this it can set the ball rolling towards arrest. Advise given by my Credit Card Company.
I ordered the lean slim ultra and the lean slim cleanse and paid for shipping the same day, 26th August 2011, they say the day you order is the day your 14 day free trial starts, this is where the scam really starts, as I only received the pills on the 5th September I did not have a chance to start the trial before, lo and behold on the 6th September I was charged on my card for the next supply, £58.18 x 2, which I haven’t even received, they are too quick in taking money from our accounts or credit/debit cards, also there are no booklets or instructions with these pills to explain the best way to take them, I have now been emailing them for a refund and cancellation since Monday of this week and am getting replies, they have cancelled but cannot give me a refund until I send the pills back to them, if anyone needs the address please let me know, the email address is the following:customerservice@leanslimultra.com, I have been corresponding all week and highlighted how angry I am, they have told me I will get my refund when they receive the returned pills, so I can only keep my fingers crossed and check with my card company, who are also keeping a check for them rying to gain more money. To send them back the address is in America which will probably cost more money but will be worth it to get rid of these people, good luck everybody, as you say Yvonne, DO NOT FALL FOR THIS SCAM!!!!!!
I noticed the second charge from my account this morning. I emailed (customerservice@leanslimultra.com)and rang Lean Slim Ultra (001-866-942-5005) and spoke to a very frinedly american girl called Brook T. Call lasted a couple of minutes. Explained I wanted to cancel, didn’t realise it was a scam, etc., etc. She sent me an email confirming how to return the goods. Tried to explain the the charges were detailed on the original payment page.
I have posted back to:-
LEAN SLIM RETURNS
Fulfillment Center
3577-A Chamblee Tucker Rd # 209
Atlanta GA 30341
via recorded delivery to ensure they have to sign. They advised do not mark ‘return to sender’.
Emailed again to get confirmation that I will get a refund once they receive – response as follows:-
“You will receive a refund once the package has arrived at our warehouse. It will be inspected to make sure it has not been opened or tampered with. If they do find it has been opened you will not receive a full refund.”
Spoke to my bank and cancelled my debit card. Very helpful, although probably thinking I was totally stupid…Anyway, no further payments will be taken as it will be a new card number. Fraud department involved and advised that as I spoke to the company to cancel (despite not agreeing knowingly to sign up) and have email confirmation of refund, if I do not receive, bank will chase for me.
went through their agreement they want a “re-stocking fee” if you return the products, what ever they say I have not seen anyone actually getting anything back – good luck to you hope you do – let us know
Yvonne, can you direct us to the ‘agreement’? Don’t recall ever seeing it and now can’t find anything on the web.
e mail me at yvonnewilkinson2002@hotmail.com – I think I downloaded it and kept it somewhere – if I can find it I will send it as an attachment – you might make more sense of it than me – I think they have gone quite but will re-brand and re-appear in the future – we must keep this web-site going to try and help anyone in the future from being scammed like us!!!!!!!!!!I URGE EVERYONE TO KEEP PUTTING THEIR EXPERIENCES ONTO IT AND IT KEEPS THE PRESSURE ON THESE CROOKS!!!
e mail me on yvonnewilkinson2002@hotmail.com think I have downloaded it if I can retrieve it I will forward it to you – we must keep this site going I think they have just gone quite and will rebrand and start up again in the future!
Will try to find it and give you the link – think I saved it
I just wondered did you get a refund??
Reference Michelle comments below, exactly the same has happened to me, Free trial delivery charge paid for, but did not sign up for a subscription. Have cancelled my credit card, credit card company will refer to fraud team. Do not get sucked in……It is a scam and cant believe i fell for it ! Credit csrd company also advised to email company to dispute which I have now done. DO NOT SIGN UP !!!!
i am worried sick,got my free trial today but obviously its not free,iv just phoned my bank and iv cancelled my card just hope its enough,feel ashamed at letting myself get scammed
I too have been scammed by these people, shocking, they have taken 58.50 x 2 out of my account. I did not see any of the terms and conditions and really did not sign up to this expensive items.
MICHELLE PLEASE SEE MY REPLY ON YOUR REQUEST
MICHELLE PLEASE SEE MY REPLY TO YOUR REQUESRT RE SO CALLED AGREEMENT
I’ve found the reply to my email which quotes the terms and conditions I supposedly agreed to when I placed the order – if you can let me have your email I will forward it as an attachment.
Hi Yvonne
Email is millie17@hotmail.com
Thanks
Michelle
looked on website – one has got all info taken off and the other when you click to terms and conditions just gives contact info! One of the comments recently posted actually managed to speak to a real person and told her they were not scammers and it was our fault for not reading the terms – and I thought we were supposed to be dealing with have a “nice day nation” and another comment was “I am going to put the phone down on you – and did”
i have also been scammed and been onto bank all weekend and through to today they have told me unless i get hold of them to cancel my account they can not do anything even if i cancel my account they will still have to pay it as its a visa payement,the fraud team know of this but still cant do anything about it lol so i will be paying for rest of my life according to them unless i get in touch with lean slim,can any one please please tell me how too?? email address as not ringing america,i also got in touch with trading standards and they can not do anything either so im in a no win situation here,cancelled card and no good even if cancel account its no good unless i contact them but email i have just gets returned back to me as not sent.can anyone help me please?
I received the supposed Lean Slim Cleanse and Lean Slim Ultra and then noticed they had taken £56.67 x 2 out of my bamk account! So I contacted the fraud dept of my Bank who said they would contact the Lean Slim company to cancel my order and then if the company took anymore money within the following 31 days I would be reimbursed by my bank as the company would be breaching what they had been told to do. I cannot be bothered to send the items back or to ring America as it all seems pointless and would cost me m ore money. Lesson learnt – never buy anything that sound too good to be true and especially if it’s abroad.
don’t feel ashamed please. you are an innocent person who has been scammed. it happens to the best of us, believe me. all you can do is learn from it and move on 🙂
please can some one help me stopped my card but as its a visa they are still taking money i need to contact them to cancel but cant send email as its returned so does any one please have any email address to cancel please ive been stupid big time and feel sick to my stomach,bank told me even tho cancelled card and got a new one they can still take money as paid using visa debit card plz any help out there?
they have also said that even if i cancel my account and set a new one up visa has to pay it and i will be sent the bills.ive tried email address i have and it gets sent back to me as mailer demon not sent i so need a lifeline plz anyone????????
i sent them an email and have just phoned them on 001 866 942 5005 and was on phone for 2mins. Spoke to girl called terri who said my account is now cancelled and they wont send any more capsules or take any money out of my account. Just hope what she said is true.Cant get refund as didn’t cancel within 14 days.
I have also been taken in by this.I had a trail of Lean Slim Ultra, it flashed up on screen and i thought why not i have just had my 2nd baby and thought it would be a good idea to help shift some baby weight! Well what a joke!! Checked the bank this morning and £56.18 had been deducted from the balance. I sent them a email which just got sent back as mail demon unknown address so I just rang the company in US on 001-866-942-5005 and spoke to a girl called Ashley, i told her that money had come out my account well my boyfriends (hes not too impressed) and she said its because my 14 day trail had expired but that was today so surely shouldnt of happened until tomorrow. When i placed the order im pretty sure it was for a FREE 30 DAY TRIAL, should of read the small print i guess!! She assured me that no more money would come out of my account so i hope she is true to her word, but by the sounds of it i very much doubt it. PLEASE DO NOT BE TAKEN IN BY THIS SCAM THERE ARE UK COMPANIES WHO PRODUCE THE SAME THING AND THEY LOOK PRETTY LIGIT BUT….I STILL WOULDNT TOUCH THEM WITH A BARGPOLE….Just hope they dont take anymore money out i’m worried sick 🙁 If they do ill be making a complaint with trading standards in the US this company needss shutting down. Nxt step is too cancel card with the bank……GOOD LUCK TO ANYONE ELSE WHO IS TRYING TO STOP THIS LOOKS LIKE WE MIGHT NEED IT
I have just got through to customer services and spoke to a very pleasant Ashley – I explained I had emailed numerous times and cancelled in writing as I had had trouble getting through to them – they have NOT cancelled and have told me I can’t cancel until I have received the product when I said that I still hadn’t recieved the items and asked if I didn’t get it in the 14 day trial period I considered them in breach of the conditions, she then told me that she could only quote the terms and conditions. I have told her that in the UK the company she works for has got a very bad press and that I know many customers have tried to cancel but still had payments taken out. Apparently there are 3 options for return all involve costing us more – I was then told a payment would be taken if I cancelled and did not return the items – I explained that they would be wasting their time as I no longer had the account so they wouldn’t get anything. I sure they will try to get something – I keep checking my balance to see if any other transactions have occured. Will feel better in 6 months when hopefully it will have ALL GONE AWAY.
I have also tried to cancel in writing, but have heard nothing back, and couldn’t get through on the number the other day…I am in the same situation as you in that I have already cancelled my card, so still need to ring up and cancel with the company (even though I have already tried) – now am not sure how to sort out the cancellation fee, if they apply it? please could you keep us up to date on your situation – I am so so worried! i suppose all we can do is try and cancel, and then keep an eye on our accounts to make sure nothing else goes out.
phoned my credit card company on Friday was getting jittery – they said they cannot get anything out because that card number has been blocked – I ordered on the 6th sept it is now 14 days – there quoted trial period has ended and I’ve not received anything yet. I’ve just checked on line and nothing has come out today – from other post they look like they make another withdrawal from your card on the 14th or 15th day after placing your order – I will keep checking everyday – don’t know what action they can take against us as it would cost them a fortune to take action against everyone who has pulled the plug on them – I think they try to frighten and pressurize you and know that some people will be hooked in big time – WARNING KEEP THE PRESSURE UP ON THIS SITE IT IS HELPING GET THE WORD OUT!!!!
I have been had as well so worried my parnter will go mad.
I have been taken in by this dubious marketing. I thought I was a smart cookie but evidently not and I am also in good company as so many of us have thought .. why not give it a try.
I too have tried to cancel when I noticed 2 x £56 amounts on my Visa statement. My credit card company where not overly helpful stating I did not read the terms and conditions and could not stop the payments unless I contacted the company and cancelled direct with them.
I did eventually call them in Atlanta and they have not confirmed it is cancelled. I told them I had not received the shipment charged to be told that that was for the original ones on free trial … gobsmacked!
Now that I have contacted them I am now going back to my credit card company.
On a separate note I have been either at the gym or aerobics class 5 days a week for the past two weeks and have taken these tablets which state great weight loss and I am sorry they don’t work!
Has anyone called the credit card companies stating Fraud on them??? Or gone to the local police for information on trying to get them to stop charging???
I have also been scammed. I live in Canada. I ordered “the free trial” plus shipping of course, on Aug 29th and still have not received my product, but I was billed on Sept 12th for a full order. I have not seen either although I received an email on Aug 31st that it was shipped Priority Post. I live in Ontario just across the border from New York, so it can’t take that long to get here. I have called the credit bureau as well as my credit card company. I am sending an email to my local radio station as well as Toronto newspaper. I intend to tell my neice about it as whe is an Ontario Provincial Police Officer and they will put a blurb on all the TV and Radio stations. I really hope that it will get the work out so no one else is caught in this scam. Shirley
I can’t believe i have been scammed too!! i am so careful, but clearly i was duped. I saw a UK newspaper article online where the reporter had tried the free trial, so i thought it must be legit. I had the free trial and then also got charged 2X £56!!! It has left me struggling so much this month. I am on a really tight budget and just don’t know how i am going to manage the rest of the month. I had to telephone them in the USA on 1-866-942-5005. The lady was helpful and cancelled any further payments-so she says. I never recieved the second shipment of the tablets i was supposedly charged for. I am praying i that sh ehas cancelled my “account” with them as i am now worried sick about how i will cope financially. My next job is to ring the bank…… see if they can help….
That is exactly the same as what I saw online – a UK channel 5 news reporter that is a well known face, so I also thought it must be legit…how wrong we were! Just out of interest, did the company charge you the cancellation fee? what did your bank say? I phoned mine and cancelled the card, however I am now worried that leanslim may still be able to take money out of my account…argh help!
I too saw this advert, I wonder if thet would take responsibility for promoting this scam. I have spoken to my card supplier, they new straight away that after 14 days there would be a follow on charge.
I’m absolutely gutted that I fell for this blatent scam as I’m usually so careful.
If anyone out there has contact details for this scammer please advise.
Same here, did anyone actually get a refund??
Hi, i have also been drawn in by this leanslim scam and have just been on the phone to the bank to cancel my card. Feeling like a total idiot now! also tried to phone the number (no answer) and so I emailed a request to cancel the subscription (which I didn’t realise I’d even been signed up to as I did not see it in the Ts + Cs.) However I was just wondering, to anyone else who cancelled their card, were any more payments taken out? And have you ever heard from the company again?
Can find no address to send these goods back to.
The product is ProActionAcai and ProAction Hoodia.
This is a real dodgy company.
Every one should BEWARE !!!BEWARE BEWARE BEWARE
i got the pro action acai and hoodia and cleanse and i got in touch with the company and told them i dident want the cleanse next time but just the pro action acai and hoodia and they knocked me 50% off for carrying on with them , and i have only been billedso far for shippping and that was halfprice….sothe site i used must have been genuine, sothere not allfake
Teri, No that site u used IS part of the scam. I purchased the same, returnd within time,with canellation letter & RMA number.
Changed c/card & they still set up d/debit & took money, without sending any goods.
Cancel this or u could be loosing £80.00 monthly, -CHECK THE SMALL PRINT & THEIR SITE’S TERMS & CONDITIONS -WHICH ARE ON A COMPLETLY DIFFERENT SITE PAGE.
DON’T GET CAUGHT – GET OUT NOW.
Buy the same product throught local healthfood store.
Good luck, Penny
to return products MUST RR0-ACTION EXCLUSIVE
PO BOX 4802
SHEFIELD S10 9FE
MUST BE SENT BACK BY RECORDED DELIVERY
SCAM SCAM SCAM – BEWARE – reply posted to post dated the 18th by anonymous anything taken from card after card cancelled
Hi has anyone paid the $25 cancellation fee per product?
Cannot believe I have been caught out like this. Ordered yesterday and then realised this is a subscription! Cancelled my bank card straight away and e-mailed to cancel. Called today told, does not matter if card cancelled they will pass my account to an American collection agency (I live in the UK).
Looks like I have no choice but to pay ther cancellation fee! Feel so stupid.
If anyone has paid this can they let me know if that was the end of the matter or if they incurred any other charges?
I have cancelled well within the 14 days and intend to pay the cancellation fee by the end of the week.
Thanks Guys
I’ve not seen any posts saying anyone has paid the cancellation fee or got back promised refunds – I cancelled my card, emailed them and finally got through – I was told I couldn’t cancel until the product arrives, that was well before the 14 day trial period ended – 14 days now and still haven’t got the product yet, the trial period starts when you order, possible scare tactics??
I think you coule be right. Thank you for replying. The lady on the phone said she had cancelled my account on the phone but said that if I can its $50 total for the 2 products I signed up for or $30 if I return them (this is a restocking fee). She did say she would e-mail me to confirm that she has cancelled my account so I do not incur the charges of $89.95 at the very beginn ing of October.
My bank don’t seem to think that they will be able to take anymore money as I have cancelled my card and a new one will be issued. I am just really worried about them referring me to a Collection Agency/ Bailiff if I don’t pay a fee to cancel the products being sent.
I know it’s my fault and I should have read the terms and conditions or at least googled the company first. I really do feel sick to my stomach!
I hope this all gets sorted.
There doesn’t appear to be any reports on here regarding debt collection either uk or usa – anyone know of any action taken?
What email address did you use please
email address:
customerserviceleanslimultra.com
I havent heard of any legal action being taken, however it seems as though everyone on here has ordered fairly recently, so not enough time has elapsed…I was wondering, Anon, how are you planning to pay the cancellation fee if you have cancelled your card? Give them new details and then cancel again? I am unsure too.
Another one here conned.I have had success (twice)in contacting leanslim by emailing customersupport@leanslimultra.com. But no success at customersupport@leanslimcleanse.com .But you still have to ring them up in America to cancel which I have done(remember the time difference,I rang at 2pm uk time I ). Still not confident they will cancel, will just have to wait and see. Hope this helps in some small way.
Does anyone know if the products are sent recorded, signed for or standard post?
thanks
Sorry for all the questions but I have been up all night worried sick about this.
How long has everyone’s free trial taken to arrive in the post?
I ordered mine 10th October got them yesterday 19th . Unfortunately I opened them before finding this website tonight.
Hope cancelling my card tomorrow is going to work
ANYONE HAD LEGAL ACTION TAKEN AGAINST THEM? as ANON posts. I am absolutely sure you will not be the only one awake at night worrying over this!! 15 days from placing order still not received, am checking my credit card every day – I’ve had the one I paid on stopped and have had a new one re-issued my cc company have been great and told me there will be no more payments going out so hopefully mine will just be the so called FREE TRIAL charges of just over £6.00 – take comfort from everyone here regarding LEAN SLIM ULTRA AND LEAN SLIM CLEANSE we’ve all been suckered in.
I wish I had paid by credit card! Unfortunately it was by debit card. I have cancelled this card but am not sure where I would stand or if they could still take payments. I’m guessing the card number and security code on the back of the card will change. Concerned I will get a bad credit rating. They did email me back last night re cancelling my subscription but said I cant do this until I receive the pills! Apparently they were shipped yesterday. I’m holding out little hope of getting them! when I spoke to an operator Archie company yesterday she did say she could take the cancellation payment off me there and then.
As my previous post – not sure if they will just take the money and run – there must be thousands of us throughout uk, usa and canada so the costs to blacklist us all would be fantastic also as I understand it from previous posts we have some protection against things like this in uk – keep copies of emails, times of calls and who you spoke to if you can. I have asked before if anyone has had any action taken against them but no one has come back to the question yet – anyone??? 15 days no product so are they breaking their t and c – how can you cancel within the period if you haven’t even got them to trial? I TOLD THEM “YOUR WASTING YOUR TIME TRYING TO GET ANYMORE – CARD BLOCKED” some have sent the product back within the trial period but they must be from the states to get it back in time – they charge $15 dollars re-stock fee and $25 if you don’t send it back the only trouble is if you pay them you’ve got to give your CARD DETAILS again and I’m definitely not doing that if I have to pay they will have to accept a money order of some sort or Paypal
Looks like I have resolved it. Have had 3 e-mails today after yet another lengthy phone call to the states.
Have now got it in writing that my account has been cancelled and that I will not incur any more charges as I have cancelled within the trial period.
Was told the cancellation fee is $25 per bottle if I choose to keep them, was told that they should be with me in 16 days (so like you said Yvonne outside of the trial period). I advised them of this and they said no more money will be taken as the account with them is cancelled and to just return them to them unopened. Advised that if I do it this way I will not be charged as they only charge the $15 restocking fee if the bottles/ packages have been tampered with.
Fingers crossed this is the end now.
hai ,i just read ur story.i have been the same victim,kindly dont wait for the fake pills,just cancell or put a disput from ur bank,kindly do it i will get u ur money back,
How can I cancel there is no web site now and they seem to have deleted all e-mails from them from my account!!!!!!!!!!!!! i cant get in touch with them
I too have been suckered in, feel very silly anyway especially talking to a man at my credit company who says they cannot cancel my credit card and these people can continue to take money out, he said he is sending me a disclaimer, not sure what that means. I did telephone the Leanslim ultra people and they say they have now cancelled my subscription and gave me a cancellation number, do you think I can trust this?
Why can’t they cancel your cc? if it had been stolen or damaged they would – get back onto them and tell them you want another one or your closing your account and going elsewhere!
Can you please let me know the telephone number as e-mails continue to bounce back
thanks
e mail address I used was customerservice@leanslimcleanse.com and then did one to customerservice@leanslimultra.com did it for both products but didn’t get anything from them accepting my cancellation instructions as previous did it by phone eventually got thro’ but they wouldn’t accept cancellation until i got the products – still not got them!
Same story as others, free trial with no mention of terms and conditions, or an opportunity to indicate that they had been read. Credit card deduction for postage, goods did not arrive until the sixteenth day, therefore outside contract, and further payment already taken. All emails returned undelivered and phone numbers are unobtainable. Silly me!!!
WHAT A SCAM. Credit card will now cancel on my behalf, thank goodness.
Hi Philip
I’m sorry to hear you have been a victim too. I realised as soon as I signed up this was a scam luckily… I think I have finally managed to cancel my account now and have written confirmation to this effect from them so hopefully this is the end.
The phone number I called today is 00 1 866 942 5005. Are you in the UK?
It has taken serveral phone calls and e-mails to get a resolution.
The e-mail address is customerservice@leanslimultra.com
I hope that this helps you.
UPDATE – today I have received an email from leanslim telling me my account has been cancelled due to my payment source declining a payment -HOORAY!!!!!in it I have been told they can give me a personel discount if I would like to continue – durrrrrrrrrrrr as if and that their prime concern is my satisfaction. Needless to say I have confirmed that I tried to cancel both by email and phone and have given the dates – also that I have not received the products yet. Wonder if they are going to want the restocking fee for something I haven’t had so can’t send back – will let you know!!KEEP STRONG AND HOLD YOUR NERVE
I have also had that email – thought i was in the clear, but are they still able to refer you to a debt collector for not having paid the cancellation fee? After this, I received a reply to a previous email I had sent, requesting to cancel, saying that they have re-activated my account so that I can pay the cancellation fee! WHAT IS GOING ON?! Am so confused! Am going to ring my bank’s fraud team and ask for their advice…any other suggestions?
How can they re-activate an account? did you cancel your card and have another one re-issued, have you got the products yet?
How long after the first email did you get the second one saying they were going to re-activate your account?
just a thought is it your supposed account with them NOT your payment provider?
The second email about reactivation was a reply to one I had sent before getting the “payment source declined one”. I was very confused about the whole thing, so I have literally this minute got off the phone with them (spoke to Yannett) and she has confirmed that my account with them has definitely definitely been deactivated, and that I will not be sent any more products or have any more charges made! am so relieved! may actually sleep tonight!
It was leanslim saying they had reactivated my account with them, not the bank…however i have just spoken with them on the phone and that’s utter rubbish – apparently my account is well and truly closed…i made her confirm it about 3 times that i definitely would not be charged any more and not sent any more products, and she said i definitely wouldn’t be…sounds like they all have their wires crossed – but she told me my supposed “account” was closed by them the same day as the payment was declined – so fingers crossed this is the end! I just really really hope that nothing has been referred to collection agencies etc, surely they have to tell you if it has been?
my gut feeling is that they try to scare you into parting with that little bit more money – remember we are the ones on here who have sussed them – how many through uk, usa and canada have been paying and not realised until their statements come all those payments would make big money! If it comes to it I will offer to pay when I get the goods but it will be by money order or paypal NOT any card.
Yvonne I have had an email saying my account with this company is now closed and they have the audacity to ask for FEEDBACK. My answer is not printable!!! My bank’s credit card section has taken my case on board by closing my account and hopefully getting the two 2nd charges back, as I have not received the goods charged. They also suggest,
should the delivery of those goods take place, I should refuse to accept at which point the PO should return to sender.
Hi I FIND MYSELF CAUGHT UPIN THIS SCAM,PLEASE DO YOU HAVE THE E-MAIL ADD FOR THIS COMPANY AS ALL E-MAILS TO CANCEL ARE NOT BEING ACCEPTED, MANY THANKS ROASNNE.
I never even gave the my credit card details when I applied for the free offer and yet the charged one of them. Anyone had this happen?
This is crazy; THE ONLY WAY i can be sure they don’t take any more money from my Debit card is to close my Bank account and open a new one. Well at least I have my bank investigating Lean Slim Ultra! My only concern beyond this so far, is who’s giving my card details away. I guess filling a form out with my name and address allowed they to trigger use of my card. Be VERY careful about filling out forms for non well know products and close your credit card account ASAP!
hi i also fell for the free trail just the cost of postage just checked my bank account and they have taken £60 out of my account have had to cancel card were do i go from here can you give me any advice thanks
contact watch dog
i have just had £75 taken from my account and they told me i should read terms more carefully i explained that thats all i had in my bank to last a week and they didnt care, i have 3 kids to feed and im now in the red because of them
I am in the same boat – bank can’t/won’t help and I am not able to contact the company. Now my and my 2 kids have no money until next week. Guess this will teach me for falling for a free trial offer.
I just called my bank, RBS, and it seems only the £4.95 delivery charge has been deducted. The Bank advised me to cancel my debit card immediately so no other money can be taken by this copany as the now have card details for an obsolete card.
First time I’ve ever been scammed and I can’t believe my stupidity.
I work at a bank and have seen these scams before – closing your debit card alone will not work – they will have started a subscription with your card details and even if you cancel the card, future payments have been pre-authorised – so will be processed manually through VISA and debited by your bank to your account – you need to cancel the subscription with this company. Once cancelled and you have a cancellation confirmation code (or email confirmation) if you are charged at any time in the future you can have your bank dispute these through VISA and can get your cash back on these debits. Don’t delay – cancel your membership asap!
go to watch dog
please contact watch dog they love stuff like this i have £75 £79.95 i lost 154 pounds in 14 days
have you contacted watch dog ?
Hi Anon, Have u contacted WATCH DOG & how do I do it plz? I’ve been caught.
Returnd product,RMA numbr,with cancellation letter.
payment took again, on new card numbr,(Jason is right, it still goes againist changed cards & closed accounts).
Tried ringing to obtain a cancellation code for the direct debit & they won’t give it.
Nor will they comfirm cancellation of my ‘account’ with them, nor give that account number.
How the hell can I stop this?
How can I get in touch with WATCHDOG plz?
& Jason, any advice plz? Thanks alot, Penny
MasterCard have frozen my card and issuing me with a new one, thank god. I’ve never felt so stupid, I’m always so careful. Can’t get them on the phone, emails won’t send and the onsite contact us form won’t work. After explaining this to someone at MasterCard they were more than helpful, I still have to pay what is owed before realizing what a sucker I was but as long as that’s the end if it I’m happy.
HI PLEASE DO YOU THE E-MAIL ADD , AS ALL MY ATEMPS TO CANCEL BY E-MAIL HAVE FAILED THANK YOU. ROSANNE
Thanks for this, remarkable post.
I been suckered into this scam as well, order two products, beri ultimate pro and liposom on a ‘free’ sample trail. Products endorsed by Channel 5 and when ordered no terms and conditions were listed on the web site, so surprised when another sample turned up as not ordered and then found two payments of £76.00 and £67.00 had been taken from my account, needless to say i went straight down the bank and cancelled by debit card to try and stop further payments going out, will also be reporting details to bank fraud unit and police. Also sent e-mail to company to confirm no further products were ordered or required.
Hopefuly this will be the end of it.
Products rubbish anyway as they do not work.
I<m getting very twitchy and feeling very stupid I,ve just read all the letters about the product ,i,m still waiting for mine to arrive ,,been on to bank and they can,t do anything for 30 days ,please can anyone tell me how to contact these people I,m a pensioner and can,t afford for them to take any more money from my account
I have just recieved my credit card statement and low and behold leanslim have not only charged me £3.14 shipping charge for the product I wanted but they have also 2 weeks later charged my credit card an additional £58.25!!I have spoken to credit card providers and they advised me that the department I need to speak to is not open until 8.00am tomorrow. I am so angry with myself for getting sucked into this scam, doubt I will be able to sleep tonight worrying, hopefully I will be able to sort things with the credit card provider tomorrow. I have sent an e-mail to Leanslim and will also request that they cancel any subscription but looking at other stories this looks like it might be more difficult then that!
Can you give me leanslims email address as I have been unable to send them one???
customerservice@leanslimultra.com
try this
feedback@leanslimultra.com
best of luck
Also try
customerservice@leanslimultra.com
This is the one I’ve been using and getting replies form.
Good Luck
I am in the same boat as you and i have just been on the phone to them they said that they haven’t recieved my cancerlation e-mail and they have taken out £149 and i have had no pills, there phone number s 0018669425005, good luck
hi i fell for this scam and sensed something was not right straight after i had done it, i have just called my bank and cancelled my visa debit card, they reassured me that there is no way that the company will have your bank account details, just the card details which means that if you cancel your card you will be absolutely fine. Also if you cancel or block your visa.. you wont incur any charges from visa thanks for the info on this site hopefully other people wont fall for it like i did!! i feel so sick
UPDATE – I have just got back from holiday and checked my cc account NO MORE TAKEN OUT and no emails regarding my account with Lean slim cleanse/ultra requesting payment etc. Ordered 6th sept. My cc company mastercard were great – hope this is the end of my nightmare – STAY STRONG and HOLD YOUR NERVE – will keep you posted
so did you cancel your card? did you lose much money to these scammers?
CC company cancelled straight away only lost about £6 emailed them and phoned but they will tell you to cancell after product arrives order 6th sept still not come yet!!they might ask you if you want to cancel then and take a restocking fee $15 if you send it back $25 if you don’t I havn’t paid any more out but they sent me email after 15 days saying my account with them was cancelled as my provider would not make payment HOORAY!!!!!!!!cancel your card and hold your nerve as i think alot of what they say is scare tactics – good luck and will let you know if I hear anything else.
Thanks Yvonne, cant believe i’ve been so dumb, i cancelled my card within 30 mins of ordering as i realised it was a scam. they have got the £6 for postage but hopefully won’t be able to take any more from me!!!
Yes – don’t be surprised if after 14/15 days you get the same email as me saying they couldn’t continue my account boo hoo when I got it I replied straight back confirming I wanted nothing more to do with leanslim cleanse/ultra and I didn’t want any more contact with them regarding these products to date that is the last thing I have heard from them that was the 19th Sept so I’m really hoping that’s that – I keep checking my account and emails on a regular basis just to be sure – I can’t believe how stupid I’ve been their advertising should be pulled from all sites and any others like them as well. KEEP YOUR NERVE!!!!to anyone going through this.
i 2 have been sucked in just checked bank lean slim ultra and lean slim cleanse have taken £118 out of bank sent emails no reply phoning bank in bit but not sure what they can do.
Hi Julie, my wife got caught by this and this is what you need to do (assuming it’s from the same place – LeanSlim Ultra):
1. Email customerservice@leanslimultra.com and say that you wish to cancel your subscription immediately and return your tablets for a full refund.
2. You should get a reply from them with a ticket number that you can refer to in future communications.
3. Ask for confirmation that your account has been cancelled and that you will not be charged for any further items.
4. Phone them on 001-866-9425005 (they are 5 or 6 hours behind the UK so you could call early evening if that’s cheaper). They should confirm that your account has been closed.
5. Ask for confirmation and details of how to return the package by email. They should give you this address:
LEAN SLIM RETURNS
Fulfillment Center
3577-A Chamblee Tucker Rd # 209
Atlanta GA 30341
6. Send it back together with your order number etc.
I have only just sent them back so my wife hasn’t been credited yet. I’ll keep you posted of the money doesn’t come back!
Good luck!
PS. It also helps to read the ‘Terms & Conditions’ that are at the bottom of the web page (https://utroxz.com/trial1/order/xz/terms.php) so you know what to expect. 🙁
I’ve been caught as well! I’ve emailed Channel 5 TV and thankded them for their recommendation!
I tried to cancel the Beri Ultimate and Liposom, but have also spoken to Barclaycard who are raising an investigation and have cancelled the M/Card.
I’ll pass this info to MoneyMail (Daily Mail) as they are very proactive with these types of scam.
I also have been caught have contacted bank and cancelled my card i have also contacted trading standards but cannot find email address to ctc to scammers direct, if anyone has this could you please post it many thanks !!!!!
Hi Julie
I got caught too , but sent an email to them after 2 hours of ordering the trial, and advised my bank to canx card, but they were quick and the money for the shipping was taken. So far they havent taken any more money. I have had a reply, try this address
feedback@leanslimultra.com
good luck with it
regards
This is their address:
Lean Slim Returns
Fulfillment Center
3577-A Chamblee Tucker Road #209
Atlanta GA 30341
email: customerservice@leanslimultra.com
I have been in contact with them over the last few weeks and have sent back the pills they sent me, I am awaiting a refund of the £116.36 they took from my credit card, which subsequently took me over my limit so I have been charged another £12.00 overlimit charge, my card company are looking into this and I may get the money back, lean slim told me it could take a few weeks to put the money back, I hope this helps.
Ma fille a commandé ces produits et j’ai pensé que c’était une arnaque. Mais pas à ce point.
Grace a votre site, j’en ai eu la preuve elle va annuler sa carte bancaire
elle a vu la publicité s’afficher sur facebook
I had a similar scam last year and sent them an email advising them I would get in touch with google and advise them that they were not living up to googles mantra of doing no wrong.
I received a full refund for the 2 subsequent amounts taken out of my account. I also did not ever receive the pills supposedly sent and charged for.
hi, i got caught with this scam a few months ago with PRO ACTION ACAI… they took the money out for shipping and i got the pills in the next few days so all was fine, i started taking the tablets but instead of loosing weight i got stuck with crippling stomach pains so stopped taking them. a month later i noticed they had taken £120 out of my account bewcause apparently in the small print it said i was signing up for a monthly subscription, which when i looked back was untrue, there was no such agreement anywhere on their site. i rang my bank and got the money refunded as i’m a student and working 2 jobs and struggling to pay my rent let alone loose that kind of money. these kinds of companies should be ashamed of themselves, praying on vulnerable people looking to loose weight. it’s disgraceful!!!!
Hi, I have just ordered the proaction tablets and I received them today, I just googled them and this came up, I don’t know if I’ve been charged anything extra just yet, what should I do? Inform my bank? Is there anything they can do?
Please please please get back to me asap! thanks!
Cancel your card or you will be charged another amount in 14 days after you order, email them asking them to cancel your subscription.. they will only do this after they have received their product back… i sent mine straight back special delivery with my name and address inside and they sent me a cancellation email yesterday… luckily i only got taken for £6 postage and £5 return postage, others havent been so lucky 🙁
Hi, I am gutted. I have been caught out. One lunchtime was browsing on internet at some articles and there was a link to Lean Slim Ultra and a journalist who had tried it and said that it really worked. There was then a further link to the site which I clicked into and there was free trial of the pills. All that was to be paid was the shipping charges. Yes you guessed…I did it. Payment went out on 16th September and have just checked my bank and they have now taken a further £120. I did not sign up for a subscription and it showed as a Trial only. Have rang my Bank and they have said nothing that I can do other than contact the company. Been on the website and all I can get is a customer service email address so have sent them a stroppy email. Am really worried…if anyone has an ideas please let me know
Same thing happen to me but they’ve had £235 off me. I rang my bank and had the same answer. If you gave them a card number you need to stop the card now. Then call your current account holder and report it as fraud. They might not be able to get your money back but it might just stop it happening to anyone else
I’ve just got through on 001866 942 5005
spoke to a girl called Brad. Took a couple of minutes I’ve cancelled my “free trial”.
She said if I return the product I will get a full refund. She also told me off for raising my voice and said she would not be spoken to like that!
She’s sending a confirmation Email telling me how to return the product. I complained that me cancellation emails were returned undelivered. She said there was a contact number on by bank statement, so I could have rung them anytime.
I’ve cancelled my card anyway just to be sure. Hope this helps others
ANYONE LOGGING ONTO THIS SITE IF YOU HAVE TIME GO TO MY POSTS THEY START AROUND THE 9TH SEPTEMBER AND MIGHT ANSWERE SOME OF YOUR WORRIES – I AM 1 MONTH DOWN NOW – I ORDERED ON THE 6TH AND CANCELLED BY EMAIL ON THE 8TH COS I COULDN’T GET THROUGH BY PHONE THEY ARE ON A DIFFERENT TIME ZONE – EVENTUALLY DID THEY SAID THEY WOULDN’T BE ABLE TO CANCEL MY ACCOUNT UNTIL AFTER THE PRODUCT HAD BEEN DELIVERED TO ME. THE 14 DAY TRIAL STARTS FROM YOU PLACING THE ORDER I STILL HAVEN’T GOT THE PRODUCT – I CANCELLED MY CARD ON THE 8TH – 15TH DAY AFTER PLACING ORDER THEY EMAILED ME AND SAID COULDN’T PROCEED WITH MY ACCOUNT AS MY CARD PROVIDER HAD RETURNED THEIR REQUEST – THEY COULD OFFER ME A SPECIAL REDUCED PRICE!!! NO MORE MONEY TAKEN, PAID OUT NOTHING MORE AND HEARD NOTHING FROM THEM YET – HOPING IT IS ALL OVER DON’T BE SCARED INTO PAYING THE RESTOCKING FEE I TOLD THEM I’M NOT PAYING TO RESTOCK SOMETHING THAT HASN’T EVEN COME – PLEASE READ MY POSTS THEY MAY HELP.
hi yvonne thank you so much for all the work you have put in on this matter,i signed up on my daughters behalf to leanslim cleanse and somehow to lean slim ultra so far we recieved 2 small bottles of pills no instructions at all! i cancelled by email, came back undeliverable paid by debit card [stupidly]so my bank barclays paid them ANOTHER £59.33 x2!!!!! i am in contact with bank but frankly not much help,to anyone reading this stay well clear of these companies they are purly out to rip you off,i am so worried about this i cant explain
Yet another one of us Rob – it seems from previous posts that debit cards and visa are – so their providers tell them more difficule to cancel – TELL THE BANK to cancel your card and re-issue – if your card was lost or stolen they would block it straight away – mastercard cancelled my card before I finished telling them what an idiot I had been – might be an idea if debit or visa involved just to tell them you have lost the card! Will keep posting if I can help and will let you know if I hear anything more from those leeches.
My wife just advised me our bank account has been debited £60.18 as a result of her accepting a “free trial” from the people above. The customer service contact details are bogus and the phone number given on our bank statement is the same. I’m going to try the number that Caroline used in the morning and will update on the result.
If you are willing to buy real estate, you will have to get the business loans. Moreover, my brother usually takes a auto loan, which occurs to be the most useful.
I also bought FREE TRIAL that channel 5 journalist recommended. My money went out and I received the tablets. BERI ULTIMATE PRO AND LIPOSOM. 2 weeks later checking my Bank Statements £72.77 had been taken out by Healthstore shop USA. Cancelled my card with Bank and have e-mailed the Company – lets wait and see.
But fancy Channel 5 saying how good it is and recommending it – where do they stand on this rip off I wonder!
GOSH! Thank you sooo much for your advice. I was similarly hooked by their ad for all the same reasons as you and have only received one of the packages … but I’ve taken the precaution of cancelling my card now before any further charges are made. You are a star, thank you.
me to they say it is clear in there terms and conditions, it was not , took for £73.02 no refund not happy.
same happened to me only orded it cus channel 5 had said how good it was ,been trying to cancel them but cant get in touch withanyone
I’ve seen the advert in facebook, I was going to request the pills but I was beign very dubious so I decided to search the NET and I find this site.
Thanks all of you to let us know.
The thing is… in their website the small letter tells you about the charges.
It says:
THE STORY DEPICTED ON THIS SITE AND THE PERSON DEPICTED IN THE STORY ARE NOT REAL.
(…/…)
By placing my order today, I agree to the offer terms which state I will receive my order for £0.00, after submitting the Mail-In Rebate for £99.97 plus shipping
(…/…)
If you are satisfied with the product, then do nothing you will be added to our program and shipped the second portion of your 90 day weight loss system
(…/…)
I agree to the offer terms which state I will receive my ProAction Cleanse ADVANCED order for £0.00 (after submitting the Mail-In Rebate of £99.97) plus shipping and handling. For purchasing today, I will receive BONUS access to the online ProAction Cleanse Advanced. I will be billed £99.97 in 32 days for the second portion of my 90 day colon cleanse
===============================
It is very important to read the small print as example this website called Healthy Insider.com they only place the small print at the end of a long website and many people doesnt read it all they just jump to the offer wich curiously always ends next day.
So… purchasing the item in this site we agreed to be charged up to 300 pounds for Acai Lipo + 300 more for Proaction Cleanse.
I don’t know about the other companies if they let know in the small print the terms and condictions obviously this web site always can replay you agreed with it.
I have also been caught, got the tablets two days after ordering, postage taken out of account, then 14 days later another payment of £115, no further tablets sent.
Contacted bank, they cannot do anything till you ask for and receive mail to confirm your account with them has been cancelled.
If you paid via visa even though you cancel and get a new visa card it could still be charged, as you have entered into a contract visa would still pay.
Very worrying.
I did receive a cancellation email from them, took it to the bank and was told if any more is taken from my account it would be fraud and they could pass it to the fraud squad.
How do visa know it’s a contract you’ve entered into? If that’s the case how come mastercard can cancel? Don’t know all the rules and regs with banking but it seems odd that if you are telling them it’s a scam – direct them to this website!! they can’t do anything it’s almost like they are helping these scammers to get your money by not putting any objections in their way. Get rid of visa and go for a mastercard is my advise. Just a point there doesn’t seem to be consistency with what they are telling you anyway ‘cos some have had no problem with their banks and cc providers any other unfortunately like yourself have. YES VERY WORRYING – anyone who has posted previously – have you had anything taken AFTER cancelling card, I’m Mastercard and haven’t.
Hi
I hav made a order today aswell befor checking this website. I cancelled via email they gave me a RAM number and said to return in 14days. Is it okay or do I need to cancel the debit card?
If I take a mastercard do I hav to pay for? Please help.
I would cancel your card others hav e still had money taken – no you just apply for a mastercard cc from a provider – check out who issues mastercard and take it from there good luck.
Hi this isn’t true, they cannot take charges from an obsolete card, Visa will not pay them if you have cancelled your card, i have spoken to my bank 3 times since falling for this scam and i have 100% assurance from them that once they cancel your card the company can not take more money. Also entering your card details does NOT mean they have your account details. Just cancel your card as soon as you can and pray that they have just managed to process the postage and packaging. That’s all i ended up paying.. and a fiver to post their damn pills back special delivery… good luck guys.. hope some of you get off as lightly as me xx
Forgot to add in the Brittish website, same company they do not talk about cost. FREE TRIAL But at the bottom of the site the is the link for the terms. http://www.proactionacai.com/special-offer-uk1/special.php?AFID=ADD&SID=400260
Terms: http://www.proactionacai.com/special-offer-uk1/terms.html
and there you go letting you know they will charge 75 quid or more…
Honest, no many of us read the terms and condictions (I don’t whenever I am installing a new online videogame) and the scam probably is based in that fact.
This time I am happy I prefered to search the net before buy it.
Many thanks once more for let us know about the scam in my case preventing me to fall on it and also helping others how to stop the payments.
Just been hit with £60 debit from bank account by the scammers above. Will try Caroline’s number in the morning and report back.
RIPPED OFF 112POUNDS ALTHOGH CANCELED INTIME SENT TRIAL BACK ECT SHOUL BE SHUT DOWNN LEFT ME WITH NO MONEY PROMISED THIS WOULDNT HAPPEN TOTAL SCAMMERES DONT USE
SCAMMERS DONT USE TOOK 112 OUT ACCOUNT ALTHOUGH FOLLOWED TO ALL INSTRUCTIONS ON SITE SCAMMEREA
They are complete scammers, do not buy anything from this company, they will keep taking money from your account and don’t care if you can’t feed your kids! Absolute disgraceful!
I happened to come across the free trial offer on some website today and thought…….Hell – why not!!! I ordered the free trial of 2 products before reading these reviews. I have emailed them and tried to ring them but SHOCK! Nobody there. I am now in the process of cancelling my card and would like to thank you for giving me the heads up before they can take any money from me – Big thankyou!
PRO-Plus//_After receiving 3 supposedly “Trial” sample supplements, and having given them our card details, we were first debited £2.50 each for these and next day we received an email saying that our card will be debited with one debit of £35.50 and another of £75, all at once without being able to argue the charge. we cancelled our card, but Bank Santander refused to stop the payments to Pro-Plus, and said we must claim them back on a special form ?. when we contacted Pro-Plus customer service an agressive person stated that we failed to read their “Terms and Conditions” properly, and that they were within the law to debit when they liked if we had ticked the terms box. This is incredible, but seems it is within English law. if so the Law is STUPID. ! Why are these fraudsters allowed to continue their trading activities without being arrested. Ask the UK Dept of Prosecutions.!
I just got scammed and I’m so annoyed with myself. Their customer service is shocking and they told me I will not get a refund unless I send the goods back, yet I haven’t even received them.
beri ultimate,liposom
Amber Rudd MP has received a most astonishing ruling from the British Regulator, the F.S.A. The ‘payment rules’ required Finance houses to refund at speed (in the case of bank debit cards,at once) all online debits the customer rejects when they appear on the Statement. The customer does not have to offer any reason or prove anything. The onus is on the finance house or bank in conjunction with the supplier to prove in due course, if necessary before a court of law, that the debit was properly made before they can reinstate it on the supplier’s behalf.
The actual ruling sent to Amber Rudd MP, Case Number 110916A of 3rd Oct 2011 included
Under payment rules, card issuers ……….. must have a customer’s consent in order to process a payment………card issuers must provide a refund …….. (for debit cards immediately, for credit cards within a reasonable period) …must restore the account to the state it would have been in ……this includes refunding any charges the customer incurred …..The card issuer must prove that the payment WAS (FSA emphasis) authorised. The customer does not have to prove that it was NOT (FSA emphasis) authorised…
(This applies to online orders but does not cover debits authorised face to face using a pin number)
Ordered the two trials which I received, have then been charged £59 each on two occassions. Have spoken to bank and have to write to them to try and enforce them to stop the payments. The contact email is customerservice@leanslimcleanse.com, but the emails keep failing when trying to send them. No contact tel.No. Shame on channel 5 for being associated with this.
Just been made redundant – can’t afford this!!! Any suggestions?
£120 taken, 3 starving babies, feel sick!
My bank arranged for the subscription to be cancelled with Leanslims bank. I had received the 3.16 and two weeks later the £58. Now my strange thing was that I never gave them my credit card, but I had ordered from another 2 herbal product companies that day and so I assume there system wasn’t working properly, because I remember just filling in my name and address and when my card wasn’t asked for, I thought “great an honest freebie!” Now of course I also wanted the initial fees back, now trying to explain to my bank I never gave them my credit card and hence wanted a refund (they said I couldn’t get one if I had of,) well this was a mission in itself. The bank clerks on the phone couldn’t comprehend I didn’t give them my card as they get this all the time with people paying just for the postage and T’s & C’s so hidden you’d never find the clause about additional frees and subscription. Eventually I demanded I was put through to Fraud and they eventually heard what I was saying, although I had to interrupt his spiel and say “please listen to me!” He did and we agreed that they probably work in the same office as the other companies and as the didn’t have my card details, they just asked for them from the other company “brand.” I’m now expecting a full refund, due to this fraud. Whilst my situation is genuine, I only gave them my name and address, I think others should claim the same, as the bank has no way of proving you wrong!
Best Wishes to all out there…
PLEASE HELP !! I have just baught both products on the trial 🙁 thank god I found this website.. they havent took anything out of my account yet and I have just phoned my bank.. they have cancelled my visa debit card.. it is just a normal bank card.. will I still get charged? is there anything else I need to do? they have my name and address now!! Help xxx
You’ve done the best thing cancelled your card – please if you have time read the previous posts – I think most of your worries will be answered – they may get the p&p costs but if your cc company say they have paid nothing out then hopefully they won’t even get that!
Went and got my card to enter my details and was about to order free trial when I thought I would google it first !!!
So glad I did !!
like an idiot i fell for this. My bank say they can’t do anthing and i will have to close my account.was told even if i went through fraud department that fact that i gave my card details they will not be able to do anything. However i have managed to get hold of customer service at ‘total body wellness’ which is the company i bought the liposom from.I got the acai berry from ‘health store’.the customer service number is 0121 3459889 and i managed to get through straight away.They claim the monthly subscription was made clear..(i still can’t find where it exactly stated this and told the guy this) They have sent me confirmation of cancellations with both companies (???) but only are offerning 50% refund claiming my product is on way. not happy but not sure what else i can do. I have emails confirming the 50% refunds on both products from the ‘2 different companies’ and the cancellations of future products, Can only hope this is the end of it and don’t need to close my account, will see
hi guys, this has been most helpful! thanks a lot! i was on the leanslim website and already typed in my name and address! they told me that a bottle has been ‘reserved’ for me and i will receive it soon. i have not entered my card details though. do you think this will still be a problem? :(:(
This is hardly a scam. I agree that the way they go about advertising this is very misleading, but it is not a “scam”. I phone Lean Slim Ultra/Lean Slim Cleanse, and was able to talk to a representative within 2 minutes of making the call. The discussion was very open, and quite frankly, the reason you feel ripped off is because none of you are READING THE TERMS AND CONDITIONS which is a legally binding contract in which you understand and agree that you are subscribing for a re-occuring monthly subscription. If you are silly enough to press GO without reading the Terms and Conditions (which is, by default, checked off RIGHT by where you hit GO), then you hardly have the right to accuse the company of scamming you. And on the flip side, I have heard from many people who have tried these products that they actually work quite well. So consider yourself lucky for being able to get a cheap discount on this stuff rather than having to pay full price. And you can cancel whenever you want – but there are CONDITIONS when dealing with the trial promotions. Seriously people, read before you buy!!
If you read the posts you will see on some occassions the t and cs didn’t even come up – do you work for this company as your tone and comments are very much like the customer services when you eventually do get through – check out the comments!!
I agree – just read the same thing – can’t believe it if it’s so great and she had read the terms and conditions why did she need to phone them and why look for a site like this anyway?
who are you woman – a representative of the so called company???? Get a grip and wise up!!
sophie you sound like the idiots at the end of the phone at this scam company, of course its a scam otherwise they would be very open to telling you that they are going to rip you off, and not even send you the goods that you are paying for.
i think you work for the company and should be ashamed of yourself,of course its a scam, the amount they charge is just so over the top its unbelievable infact just like there product,
Actually – quite the contrary. I work in the legal field, and read the Terms and Conditions before I ordered. I received my trial bottles, but called them within the 14 day trial period to cancel my account – no further charges to my account.
i also fall for this stupid scam
paid £3.47 for free trial alarm bells should of rang £3.47 not free is is
never recieved item that was last month 17th nov
this month £37.47 goes out of bank i rang the number and was answered they said they will resend i said piss off they said they will refund 40% of money back told me 7 working days also told me they have cancelled account
i am goin to my bank to see what i can do these are stupid people preying on people with issues like weight and stuff
i didnt read terms and i didnt even see the minute writing of the terms and condition as for the lady sophi who did i think she or she knows somone who works for leanslim
what number did you get through to?
866-942-5005
hi sophie can u post the phone number u got through to please
CANCEL YOUR CARD AND PHONE THEM AFTER – THEY STILL TAKE MONEY IF YOU DO NOT CANCEL YOUR CARD – WE THINK SHE WORKS FOR THE COMPANY ANYWAY BY HER RESPONSES -I WILL PUT THE EMAIL ADDRESS AND PHONE NUMBER I USED BUT PLEASE PLEASE CANCEL YOUR CARD ASAP READ ALL THE POSTS YOU WILL SEE WHAT THIS COMPANY IS REALLY LIKE!!!!!!!!!
sounds like it, that person is the only person that i’ve seen with anything nice to say about this company, i ordered the free trial and its hardly free cause your paying for delivery. The tablets that i received yesterday you could probably make yourself as they are made up of things you can buy from local herbal shop. i think its disgusting the way they seem to be getting away with this. Unfortunately i ordered the tablets on the 14/11 and they arrived yesterday, i only saw all this today and I’ve contacted my credit card company and told them what I’ve learned regarding this company, they have told me that any further payments if taken will be reimburse to me via capital one (my card company). so my advice is if you’ve paid by credit card call the company your card is with and they maybe able to stop any further payments being taken. thing with company’s like this one is they see that people have a strong desire to lose weight or have wrinkle free skin and go right ahead and take advantage. THEY ARE A DISSGRASE.
I am in Canada – 866-942-5005
Sophie – who are you trying to kid – what a load of rubbish
Don’t be mad cause you didn’t read the Terms and Conditions.
Hi Yvonne,
Just received email from this fake company to say my order has been shipped!! Reali worried ‘cos cancelled order via email 10 mins after placing it. More worried ‘cos I cancelled my bank card beforehand!!!!!!
How did they get money from my account when I advised Bank ref scam and Bank told me money hadn’t been taken yet at time I cancelled.
Im so distressed…………………..
Sophie – don’t b so arrogant!
When requesting the free trial NO TERMS AND CONDITIONS FLAG UP. Its only upon returning to page when you find out you have been scammed and scroll down many lines of crap are the terms and conditions shown and one would need a magnifying glass to read same!!!
So stop talking sheer guff to the public.
ACTUALLY – if you paid attention, right before you click the confirm order button, the “I ACCEPT THE TERMS AND CONDITIONS” box is right there – albiet already checked off by default. Did that not prompt you to stop and think, hey, maybe there are terms and conditions somewhere here and maybe I should read them??? Do you know anything in this world that is free? I’m trying to help people and your bumbling on like a fool because you didn’t read the Terms and Conditions. Give me a break. (And if the font is small, increase your screen resolution so you can see it……..).
I fell for this also… I ordered the free sample giving my card details for what i thought was £3.49 shipping fee. no terms and conditions came up and have recently double checked and still no terms and conditions come up. All in all the company of total body health and wellness have took £124 out of my account without any permission. After cancelling my card and having a chat with my bank’s fraud department decided i needed to get money back from company itself. Then waiting on the phone for days i got fed up, I Come from birmingham which is where there ‘head office’ is (not a head office more of a house) so tracked down the postcode given which was on one of the forms sent with the original package. Eventually got to speak to somebody there, was not intimidating or treatening although i did feel like it, the people who make up this company are dim and useless, no wonder they have to rip people off for money because there is no chance they could make a living in any other way. Have now got my money back but they freely said to me, they rarley answer the phone and dont really care if i think they are frauds, as they hve terms and conditions (THEY DONT!) Please nobody order the free sample, is not worth it. I never even recieved the next months dose (which i hadn’t asked for, but had payed for around 4 times it would see)
Dear Amy my partner wyn and ihave also been the victims of this scam my bank are currently trying to recver my money but iam not hopeful.i would be very gratefull if you could let me have the Birmingham telephone please thanks regards Dave
they don’t seem to answer the phone so get the address!i can’t believe i almost bought this 🙁
Oh my God, just found out it was a scam; after ordering. Thankfully been able to cancel my card after catching onto it right away. Went back and read small print, informed me I would be billed over £180 within 30 days, and that the illusion of the pictures should not be taken seriously; nor was the company affiliated with any of the company’s that had “recommended” them. Hope this helps anyone else who may be about to order. I know I will read the small print in the future. Considering contacting Trading Standards in the morning.
Angela, be careful. I too phoned them and cancelled. I also cancelled my credit card. I also sent them an email on 9/2; they didn’t confirm cancellation until 9/15. Turns out they processed another payment on 9/14 – and the bank, because I didn’t cancel until 9/15, reinstated the card & processed the payment. I am now negotiating to get the money back as the bank was obligated to process the payment.
This is LeanSlim, which is probably operating under yet another name by now. Send back the unopened product by registered mail, keep the tracking number and they promised to refund. We’ll see. Address is:LeanSlim Returns Fullfillment, 3577A Chamblee Tucker Rd #209, Atlanta, GA 30391
Phone # 1-866-942-5005
Thanks for posting the return address. I couldn’t find it anywhere.
LEANSLIM CLEANSE AND ULTRA PHONE NUMBER 001 866-942-5005 EMAIL customerservice@leanslimultra.com and customerservice@leanslimcleans.com
CANCEL YOUR CARD FIRST – THEY TAKE PAYMENTS WHEN THEY LIKE USUALLY 14/15 DAYS AFTER YOU PLACED YOUR ORDER IF YOU DON’T CANCEL BEFORE YOU PHONE THEY MIGHT TAKE A PAYMENT = GOOD LUCK
SORRY THAT SHOULD BE customerservice@leanslimcleanse.com
I’ve posted the email addresses – gone to the moderator they don’t publish email addresses but the phone number is 001-866-942-5005 CANCEL YOUR CARD BEFORE YOU PHONE THEY TAKE MORE MONEY USUALLY 14/15 DAYS AFTER YOU PLACED YOUR ORDER BUT IF THEY KNOW YOU ARE CANCELLING THEY MIGHT TAKE IT EARLY READ THESE POSTS YOU WILL SEE FROM THEM WHAT TYPE OF COMPANY YOU ARE DEALING WITH!!!
Hi Yvonne,
Just received email from this fake company to say my order has been shipped!! Reali worried ‘cos cancelled order via email 10 mins after placing it. More worried ‘cos I cancelled my bank card beforehand!!!!!!
How did they get money from my account when I advised Bank ref scam and Bank told me money hadn’t been taken yet at time I cancelled?
I so distressed………………….
Hi Yvonne,
Just received email from this fakecompany to say my order has been shipped!! Reali worried ‘cos cancelled order via email 10 mins after placing it. More worried ‘cos I cancelled my bank card beforehand!!!!!!
How did they get money from my account when I advised Bank ref scam and Bank told me money hadn’t been taken yet at time I cancelled.
Im so distressed…………………..
update: spoke to my Bank and they said no money taken yet. Then phoned number you supplied. Spoke really nice american girl who said the fake company had forwarded my email for cancellation and thats why product is being shipped.
She advised me to return product unopened and said would send email to advise of return procedure. She then cancelled my order there and then.
Feel a bit relieved but still worried and anxious!!
Thanks so much for supplying phone number as my email to fake company has bounced back.
To anyone else out there contemplating an order from this company STAY CLEAR!
As long as your card is cancelled thats the main thing – is it the post and packaging charge thats come out – I think if its gone into the payment system it does get paid and they take it almost instantly – it’s the ones after that are the big ones so double check that no more can come out – I still haven’t received the product ordered on the 6th September!!I’ve not paid them anything else and have heard nothing from them since the 19th September – if I do have to pay anything they will only get it via a payment order or paypal I have no intention of paying them by card, from the posts on here I wouldn’t be too sure that they will stick to what they have told you – the email will probably ask you to send back the items plus a restocking fee of $15 per item – if you keep the product they want $25 dollars per item – my advice would be do what I have when they send the email offering you a discount to keep with them and your account has been closed email back saying you want nothing more to do with any lean slim products – good luck.
hi Yvonne – an update ref my order.
Received email to state my order has been cancelled but they cannot refund P&P charges. Not bothered if that’s all i’ve lost!!
American girl I spoke to yesterday told me to refuse delivery of order or return when it arrives. So that’s what I am going to. My bank also advised to keep a check on my account despite my card being cancelled and order with company being cancelled.
Also received email from company asking for feedback as to why I cancelled my order and if it was anything to do with bad press ref the product/company!!!!!!!!!!!!!!!!!
DON’T KNOW WHERE TO START WITH COMPLAINTS/GRIEVANCES.
Hey angela, im in the same situation! Im wondering if theyre gonna scam us even though we send it back. Cause I asked the girl and she said no problem jsut said it back and by then we’ll refund you and stuff. Im really worried about being stucked with 180$ of debt for this…! Im wondering if they refunded you yet!
hi there, I’m a damn fool too. I ordered Pro Action Cleanse Trial and Pro Action Acai and Hoodia Trial for %4.95p&p.
Seems to be called ProActionDiet now. I realised I paid full P & P so went back to site to look for half price codes and realised was scam. Phoned my bank 15 mins later, said amount was in process of being collected. Cancelled card and was advised they couldn’t take out any more as only £4.95 each was authorised. I have emailed “The Pro Action Team” to cancel and to forward me a confirmation email.
I think Facebook needs to stop these advertisments
Me too – when they pop up on the side I click on and under other I put check this out possible financial scam!!!!!
Yes thats what I’ve been doing aswell
Well, I have fell for it. Read the Channel 7 review and thought this was quick fix.
Order came in from Synergy Nutra (Acai Maxx) and My Health Offer, Inc. (Tone Detox). Don’t know if this is the same
companies or not. But I am calling bank
first thing in am and hope all is good.
Have you heard anything about these
companies.
Same here! “Channel 7” and “Oprah” I wish I had read all this before ordering the trial…now I have been deducted 60 quid monthly without knowing…and the worse is I have no address, email or phone no. to call as they don’t even print that on their boxes (I thought that was strange, having packaged them in such extravagant boxes with no contact details. I know something smelled and I should have trusted my nose). The website disappeared !! Can’t find it again!
The bank says they can’t do anything about it!
It’s a nightmare. You don’t need pills to slim, just the stress will do.
The Billing Support number for UltraBerry Slim is
1-877-374-0182.
I got ripped off too.
Good luck!!
I have been caught by this as well. I cancelled my order within an hour of placing it but they said they had already shipped. I told them I would send them straight back at my own cost and that I did not want anything else sent to me. Now find they have taken £100 from my card. Have contacted my card company and told them but they say I have to try and get the money back myself first!
BEFORE YOU CANCEL WITH THESE COMPANIES CANCEL YOUR CARD – THEY WILL TAKE MONEY AS SOON AS THEY KNOW YOU ARE NOT GOING AHEAD WITH THEIR SCAM
Feel like an idiot, i asked for 2 free trial samples cost 4.95 each. In opening bank statement ive been charged an additional £59.26 each. Im a staggering £118.52 out of pocket. Ive contacted the bank after an email to http://www.leanslimcleanse.com bounced back as failed message. No resolution as yet but will let you know if i manage to halt these people from trying to scam me again or in event i get a refund!
I have been looking for a superb website to help me lose weight and I feel I finally located it!
Yes you will certainly loose the ££££’s alright
I feel like a fool after discovering this page. I took up what I thought was a cheap trial offer a few months ago and have been receiving a tub of the stupid pills ever since.
I can’t remember where I took up the offer, but the capsules are Beri Ultimate Pro and are distributed by Global Fulfillment based in Clearwater, FL.
I’m in the UK and noticed last week that I had a foreign transaction that I couldn’t understand. I now know what it was and imagine I have no chance of getting it back.
I’m assuming from the other threads that I will need to go into my bank and cancel my card to make sure no more payments are taken in the future.
What an idiot – I don’t usually get taken in by scams, but I genuinely just thought this was a trial offer.
I haven’t been getting any emails from anyone prior to the monthly shipments…..anyone want to buy some Acai berry pills, please let me know as I have a good stock of them now
I have been attempting to shed this fat for a long time now and feel I finally just located the solution. Thank you so much!
IS IT JUST ME OR IS THERE SUDDENLY A RUSH OF “POSITIVE” COMMENTS ME THINKS THAT IF THEY ARE REFERRING TO LEAN SLIM PRODUCTS IT COULD BE THAT FINALLY AFTER BEING TOLD IN NUMEROUS WAYS THAT WE FEEL THEY ARE SCAMMERS THEY HAVE REALISED THAT WE ARE NOT TOTALLY STUPID AND ARE TRYING TO MAKE OUT THAT EVERYTHING IS OK!!!!WHAT DO YOU THINK???
The total cleanse body process will conjointly be sped up. To try and do this, increase your fiber intake. This means that you would like to cut down on processed along with fatty foods. Begin eating vegetables and grains, as each of them have plenty of fiber. Fiber helps to soften stools so that you’re ready to eliminate a lot of waste. Also drink a ton of water, so as to avoid being dehydrated.
Thanks for your diet tips however we are mostly concerned on this site with loosing financial £££££££££’s – some after this experience will not need the pills as they will have worried the excess pounds away!!
I’m just going to say this as a whole – NO I do not work for the company. I work in Canada in the legal field and actually read the Terms and Conditions before I ordered. I received my trial bottles, but phoned back within the 14 day trial period (AS SPECIFIED IN THE TERMS AND CONDITIONS!!!) and was able to cancel my account no problem, and no further charges. I don’t really care if you all sit here and accuse me of working for this company – its you losing money, not me. I am trying to help. I think the majority of you didn’t read the legally binding Terms and Conditions and are now upset that you feel ripped off. I am trying to tell people the reason why this happened to them and prevent people in the future ordering this stuff without reading the Terms and Conditions! Sheesh. As I said before, the way they advertise this and for example, default check the “Accept Terms and Conditions” is a little bit misleading/malicious, however it is not illegal and you are responsible for ensuring you understand how it works before purchasing. Sorry that alot of you feel scammed… It could have been prevented.
so are the tablets they actually send out the genuine product or are these companies just sending out placebos only worthy of being flushed downt the toilet along with our money??? i recieved the lean slim ultra/cleanse combo and was stung for £120 after not treading the small print
How did you call them? ive tried the number they gave me in the email and it does not work.
They sent me an e-mail stating they will get back to me and added a phone number I could call for a refund
For refunds, cancellations, or if you’re in need of urgent assistance please call our 24/7 dedicated customer care reps at (+1)-866-942-9990 for US customers or (+44) 08081683674 for EU customers.
Please help me this company have taken 120 outof my account how do icancel it or try and reimburse would really appreciate any help
you have to call them within 14day if you want a refund or call 008669425005 to cancell after 14 days they said unless they are all there they will give you a refund less the shipping hope this helps.
You wont get your money back but go immediatly to your bank and cancell further transactions dont dely
THANKS GEORGINA FOR THE TIP I HAVE ALSO BEEN A VICTIM OF THIS SCAM I WILL PHONE MY CREDIT CARD COMPANY TO CANCEL MY CARD SO THEY CANT GET ANY MORE MONIES FROM ME
you are lucky you received your trial within the 14day period and had time to return them. look at replies from others. mine took 14days to arrive but others are still waiting for theirs.
r u saying that if i receive the free trial and cancel they will not take any more money from my account.i am a student and do not have money to waste.plz reply.
Sophie (assuming that is your real name) – IF you really did order and return your sample
AND was able to contact someone to cancel
AND did get your money back
Then you are the lucky one out of hundreds.
Most get their sample AFTER the 14 days are up. OR cannot contact anyone. OR even if they do contact someone, they are lied to and told some bs. Often given a RMA number, but no written proof, and are changed outrageous amounts until the card is cancelled.
If you are legit, you are very lucky. Go to vegas.
Sophie, I do agree that it was my stupidity for not reading the terms and conditions, but it does seem a little ridiculous how they count the ‘trial’ period from when the product gets sent out. It’s been past 14 days from when I ordered and I still haven’t seen the product. I’m wondering if the product will even be sent. Then again, I’ve accepted the fact that I signed up for this and will have to pay the price.
I’m just not sure if you really had no further charges after you cancelled. The Terms & Conditions does state:
“If you cancel and return your unopened trial bottle within the trial period, you will not incur any further charges. You are responsible for all shipping charges to return the Product to us. If you return the bottle opened, you will be charged a $15 restocking fee. If you cancel, but do not return the bottle, your credit card will be charged $25.00 for the 30-day supply.”
So you must of returned the bottle unopened and signed up for this for the joy of things. Either that or you did open it and incurred a $15 or $25 charge. I think it’s probably a good thing to know before people (like Eve) go ordering this thinking then don’t incur any more charges. Personally, I think sending the product back is considered incurring charges as it could easily cost approximately $15 with tracking (as they have requested). They might even see that a package has no tracking and claim it as lost…but now that’s just me being biased.
Default check box may not be illegal but why was it done in the first place. If the company wanted it done properly people wouldn’t have been able to place an order without checking the box first. Sorry Sophie that won’t wash, it was ticked by default to catch as many vulnerable people as it could.Have you never made a mistake in your life.If you haven’t then your the world’s first perfect woman
are the pills they send out actually what they are supposed to be or just placebos only worthy of flushing down the toilet along with our money????
i recieved the lean slim ultra/cleanse combo and was charged £120
JOIN THE BLOODY GANG. I’VE ONLY BEEN !!!!!! FOR £117.00
HOWEVER, contact yer bank and log the thing with their DISPUTES dept, even IF you gave these B……. YOUR CARD DETAILS [ LIKE WHAT I DID ] the bank will, once you’ve proved you were totally expecting to pay approx $10 delivery to the UK, probably give you some if not all of it back. As a bank customer you’ve an insurance against this happening to you.
mail me if you wish
I cancelled my debit card and phoned my bank and basically I haven’t got a leg to stand on. they say is the goods were sent then there is nothing I can do. I have cancelled with proactionacia and therefore they shouldn’t debit my account for any more money. My bank have said if they do then I would be able to reclaim through the banks insurance. I am livid that this company are using very dubious work practices to rip the general public off. if their product was any good, obviously they wouldn’t have to behave in this unprofessional manner!
I am a pensioner,a learner on computers and been well and truly ripped off on my first attempt to get any so called free products on line.My Visa card tell me they can do nothing and this firm can carry on taking hundreds of pounds from me whilst investigations are going on. I am distraught.
Can someone give me some advice please? I stupidly just ordered these pills on the ‘free trial’ and after seeing this straight after I emailed the company but the email failed to send!!! After reading a lot of these posts Im assuming I need to cancel my card, however I have a huge student overdraft on my card so how can i close the account without having to pay that off? Can someone offer me advice on what I need to do to ensure that these people dont take money from my account.
go to your bank asap and cancel your card as they have just taken £58 out of mine and do so every mth
Hopefully you won’t have to cancel your account – just your card and a new one will be issued to you with a new number -explain to your bank this is a scam – direct them to this site, do not contact the company until you have cancelled your card they take payments when they like if they know you are cancelling they might take money straight away – sorry to be the bearer of bad news but as you have looked at these posts you will understand what this company are like!
I have already put in my complaint and been advised by the BBB of Metro Atlanta,Athens and NE Georgia that it is being investigated.
Hi Carly – same thing happened to me several weeks ago.
I cancelled my card with bank – tell them it has been lost! I received new card within 5 days and none of my direct debits have been affected.
I emailed the company to keep myself right to cancel order IMMEDIATELY afterwards – do it anyhow if you haven’t already done so and keep filed cos it could bounce back.
I then telephoned 001 866 942 5005 (USA) number given by YVONNE to whom I am indebted. Cancel order with them.
I was told I would receive free trial but to send it back unopened or refuse delivery. However,p&p would be to my loss – to date haven’t received free trial nor incurred any further charges and I hope that’s the end of any dealings with them.
I also advised my bank of the scam and they sent me out a VISA DISPUTE FORM to complete should any charges be incurred to enable me to claim money back. Hope this helps in some way. GOOD LUCK!
hi I also subscribed to the aci-beri diet, although I am gutted I am also aware that I did not read the “SMALL PRINT”. this is a leson that will be taken on board for me in future. I do feel that even though legally the company which promoted and continued to forward more of their dietary supplements out, should also be held accountable for the way they market their product to the consumer. I was given the Fraud dispute teams number, who did give me good advice on how to proceed. I can see that some are having difficulties contacting this company on the number’s that you have, and I dont know if it is the same company but the number I contacted was: 0121-345-9889 this is for the Total Body wellness. I hope this helps
Hi Carly,
I’ve just rang and got through to them on 08081683674 and they have cancelled my subscription and refunded my money (apparently)I’m just waiting for email confirmation but feel better after speaking to someone
Contact your Better Business Bureau and put in a complaint.
I have just found this website and read through these comments. I just got off the phone with my bank and they confirmed my thoughts that, if you really want to be sure, cancel your account and get the balance transferred to a new one. Cancelling your card isn’t a sure way that these companies will not be able to take your money.
My ‘free trial’ didn’t come through for weeks either. And I’ve tried ringing the number, no answer.
Also, just to add that LeanSlim/LeanCleanse are not up there in the poll.
I reported them on the form but your right they have not been added
Do u know how to cancel lean slim or lean cleanse help have tried so many numbers
scroll down to yvonnes post she has posted the number for lean slim be sure to cancel your card before you phone them they take money when they feel like it so cancel then ring them
Please someone help me I’ve only just signed up for these free trials with pro action and I researched them and read the t and c’s and I thought everything would be ok but by chance ive come across this sight and am really worried I’m with Santander and am only 16 what should I do I’m petrified???
phone your bank and cancel your card they will re-issue you a new one sorry don’t know the number for them if you look through the posts I’m sure someone will have put the phone number on here – please if anyone has the number put it on for Sophie
Hi Sophie first thing id advise you to do is cancel your bank card and advise them of situation regarding this company , basically a scam.Email company then phone 0018669425005 (USA) seems to be their head office. Cancel order with them. U’llbe advised u’ll be eligible to pay for p&p and to return order unopened . SAVE all emails regarding your order. I did this two weeks ago – to date only p&p has been taken from my account. Havn’t received free trials yet nor heard from them despite email confirming cancellation. My bank also forwarded me a VISA DISPUTE FORM in event of any money being taken after my cancellation with them to enable me to claim it back. Hope this kinda helps you!
I ordered the ultra stuff also, they sent me so many e-mails about 8 a week they all got confusing. They all said they were shipping my trial order within so many days and they did not come until at least 5 weeks later. They continued to send me the e-mails even after I recieved my trial order, about 5 a week which I deleted. I just recieved another months supply at 91.91 a bottle!!! The product did not work for me. So personally do not think it is worth it. So I am going to try to cancell by phoning that number given.
Hope it works.
i have been trying this past two day to talk to some one on the phone but the line has been very bad does any one have a e mail address
thanks
Cancel your card imediately and they wont b able to process any further payments. i wish i’d seen this site b4 they virtually stole £116 off me.
I ordered these products from Pro action acai and I did read the terms and conditions but thought I would try them for a week and then cancel if I was not happy. The T&C states if you cancel within 14 days and return the left over products you would not be charged anymore money than the initial P&P costs. I luckily googled them and came across this page and realised I may have been scammed. I phoned my bank and cancelled my card. I then phoned the company and was met by an automated service, once I pressed 1 to cancel a message was read out saying they would now debit my card by £75.00. Now I only initially ordered these 3 days ago and am not intending to keep them. According to the terms and conditions i should not owe them anything So Sophie if this is not a scam then what is it. I have been lucky as I then phoned my bank to verify no money would be paid out to these scammers and they informed me that as soon as I cancelled they tried to extract £75.00 which my bank declined. From cancelling my subscription with them to them attempting to extract £75.00 happened in a matter of minutes. So thank you all for these posts as you have saved me from being scammed big time.
Yvonne, your advice seems really helpful, I fell for this scam and believe I ordered through the same company as you. I ordered this several weeks ago and have just been charged around £107 extra. I have rang my bank and instantly cancelled my card. Did u manage to get your money back? I have tried to find the company to check for contact details/ t&c’s etc but no luch as clicked on an advert originally! I havent even collected my product from the post office yet! But they havent sent out a second lot for which I have now been charged! Do you have any advice on what I could do to try and get a refund?
Hi Rachael – I was lucky they only got the P@P charge – just felt something was not quite right, contrary to what one of the Sophies posted there were NO T@Cs shown and I emailed straight away they then sent as an attachment the T@Cs which said it was a subscription and they would take money until I cancelled with them – I cancelled my card before contacting them, then I found this site and knew I had deffo been SCAMMED!!!!!!!!I emailed them cos I couldn’t get through on the phone – we are on a different time zone they never replied I eventually did get through and they said I could pay a re-stocking fee of $15 and send the product back unopened or keep them and pay $25 this was a per item charge – told them I had not got product and wouldn’t be paying anything card was cancelled so don’t even bother. Got email saying they couldn’t send any more cos my card provider had declined payment WHOOP WHOOP!!emailed straight back saying do not want any further contact with them or their product and to date have not heard anymore from them this order was placed on the 6th Sept so I hope it’s over and done with. Not had product anyway. I’m sorry but I think you will have lost what has been paid out but at least they won’t get anything else. I tried to get the web page up a few weeks ago but there is nothing of any interest so I think they have started to get the message – I’ve posted their number previously, once they know they can’t get anymore money I think they will email you and offer you a”special” deal they did me I suggest you email straight back as I did. Gave feedback to pop ups re this type of product saying they should check these companys out as they are possible financial scammers!! ads on facebook and have not had any pop up since. Post again if you need any more info or support and I will do my best.
Just ordered Berri ultimate and paid for P&P then read this ;/ cancelled my card immediately and then read the small print of membership being £149.95 and thereafter a monthly fee of £12.95 with each supply! I don’t believe I have been so stupid! I never normally do things like this but was so tempted by the quick weight loss 🙁 luckily though I have only paid £3.11 and card cancelled so they won’t get another penny from me!
Hi Marie,
did the same thing as you. The product will still be shipped to you. Return it, unopened or refuse delivery. If you are returning it, return it to the USA address provided on the packet (costs around £8). Ensure you get proof of posting.
Thanks Angela, I will do that 🙂
Hey Marie…omg on wed 2nd november i ordered Berri Ultimate Pro paid for P&P it cost like £2.95.. Just been reading these comments & i am trying to cancel my account but it being Sunday they are closed!! I will ring and cancel first thing tomorrow.. Hopefully they will not take out any more money??
I’ve been posting on any adverts I could find relating to LEAN SLIM AND LEAN SLIM CLEANSE and sure many of you have aswell, for them to be checked out regarding scamming and guess what they are TOP OF THE LIST ON THIS SITE!!!!!!
In the words of Strictly KEEP POSTING!!!
I AM DISTRAUGHT. JUST GOT MY VISA STATEMENT AND FIND LEANSLIM HAVE TAKEN £122.70p. from my account for a FREE offer I responded to. I am new to internet use and this was the first advert I had ever responded to.Immediately rang bank who say”can’t do anything, you entered into an agreement with them, albeit unwittingly,send them an email and write to Visa dispute dept.”
They will not stop this firm taking money from me whenever they like and will not cancel my card as they say IF I ever get a refund I will not have a card to refund it to !!!.I only get £98 a week pension how can this be right?.
I do not know of anyone getting any refund – tell your bank to cancel your card I don’t want to upset you anymore but if they say they won’t cancel then cancel your account with them do not contact lean slim until you are sure your card or account are closed they have been known to take money as soon as they realise you are cancelling. Do you have a friend or relative who can give you some support with this if you need to change your bank account? When you contact your bank have you done it through customer services by phone or gone into the bank it might be worth going into the bank and asking them to look at this site – they can cancel you card they would if it had been stolen!!!!!!!!
I was stupid enough to full for this like many of you have!! I saw it advertised on Jodie Marsh’s twitter!! I gave them my account details for the ‘free trail’ of £3.22!!! I find finally receive my free trail-both bottles came in the same bag even though they charged we twice for P&P. I then called my credit card company up today to pay of some money and wanted to ask them to stop anymore money coming out of my account, but they said it was too late as they had already taken £58.02 on the 2nd November TWICE!!! ive since emailed the customer services dept but as yet have not herd anything back. My credit card company cancelled my card and told be i had to contack Lean slim cleanse ltd. they have then given me a fraud number to contact on monday. I cant believe i =ve been so stupid! but when a well known person advertises it-you take their word!! I dont know what to do next? Will i ever see my money?? They sell Acai berries in holland and barret-y didnt i just go there?!! 🙁
Same thing just happened to me – I AM GUTTED I HAVE BEEN SO STUPID !!!!!
NEVER AGAIN… my bank claming my money back and I am stopping card so no more payments come out !
hi jo any chance you can list the email address for them I can only find a customer services telephone number. I can’t believe I fell for this 2 payments gone out of my account. My bank is stellar though and is sorting it for me.
Like you all I purchsed lean slim plus the extra. I GOT MY MONEY BACK ! ! !
It was a process as i got charged $87 dollars each for 2 products. LIke all the bank could do nothing so I changed the account. I e-mailed lean slim on 3 occassions regarding the product and they said if they got returned I would get a refund. I did this and tracked the UN-OPENED products and new they had been received. They then said it had to be prosessed as to check they had not been opened. OK I had 2 – 3 more e-mails and after 4 weeks I actually phoned the customer services. They asked for verification that the products were there which I said look at your e-mails which confirm. I got my refund of $174.00 with £10 costs. With postage and costs I lost about £20.. in total but I did get the rest back.
DONT LET THEM GET AWAY WITH IT
I too have been scammed with liposom and ultimate pro beri pills got in contact with the british mail firm that sent the pills who immediately got in touch with the american firm from florida. Surprisingly I have had an immediate response from them a phone call to say to return the goods and they will refund the money!Yippee! I have his name and phone number. Still going to cancel account but will leave it open till money returned of course taking all money out first as instructed by my bank. Will not be as stupid again will get health products from shop if needed.
Hi Wendy can you give me the name and number that you contacted as this has also happened to me.
thanks
I also purchased lean slim on what i thought was a trail then noticed scam on the internet so went to check my a/c and a futher £116 had been taken out. I only ever received my trial pack did not recieve anymore so what have i even paid for. If you have it please could you send me their customer service no as i have trouble finding it.
Lisa, their customer service # is 1-866- 942-5005.
For Phone Support:
You can call 1-866-942-9990 (US) or +0808-168-3674 (UK) to reach our phone support & customer service department
We look forward to hearing from you
Awesome Site offering cash To Do easy micro work same as Like & Share or clicking your site or advert Google Plus Ones Added to social advertising packages That you can string together With social network articles & Forum Profiles
I also fell for this i sent for trial then last month they took £52.o2 out of bank and on checking my bank tonight I find I they have taken that amount agisn si going to cancel my bank card and ask for a new on myabe wont get any more did inform bank they said wait 30 days they will write to them they gave me telphone nuimber of course when I called it was no longer in use i found the address bulavar ande a no i called that but they said that they had never heard of leanslim will call my bank in the morning
Hi, I have been reading everyone’s comments, & my partner & myself fell victim to this acia berry scam as well, only it was 2 different company’s,, 1 was called Diet Max & the other is called Better You, and i only know this as i found the names on our credit card statement, and to our surprise there were 2 different company’s charging us for the same item & at different times of the year, 6 months apart. i couldn’t even remember the web site we went through. i know it was a free offer,next step is to cancell our visa card,
I have also fallen victim to this scam and feel like a total fool.
I purchased these 2 products online for about £5 under the impression it was a 1 month trial. 2 weeks after ordering it i was charged £59.09 x 2 by the company.
I imediately called my bank who looked into it furthur and said that the terms and conditions state that if i did not call them to cancel a subscription within 2 weeks of ordering, i would automatically have this additonal sum of money taken out each month. As far as i was aware, this was simply a one off trial.
Before i had even realised this issue i tried to contact the company as the products were taking much longer than expected to arrive. I never once recieved a response from them.
My bank advised me to fill out a form they will send me which means any further money that lean slim would take, would be refunded by the bank. Stopping the actual card would not help the issue as once they have some detail they can still get money from a new card. The system is different to that of a Dirct debit.
I have now eventually got through to somebody at lean slim via the phone number given on the order confirmation.
I have cancelled the subscription (which i didnt even realised i was subscribed to!)and this should prevent any further charges.
Unfortunately the 2 charges of £59.09 cannot be refunded as it was all in their sneaky terms and conditions.
The number from the UK it is 08081683674
OMG I can not believe these companys are getting away with it when so many people are getting scammed and the banks are aware of it !!!
I too ordered free trial for month paid p&p days after recievinmg it was checking my bank account on line andf to my horror £118.48 had been taken out of my account.I contacted my bank who said there was too nothing they could do as i must of agreed in the terms and conditions.Like most people on here I wasnt aware I agreed to anything just gave my card details for p&p .The bank said i could cancle my card however there was no guarentee that would make a difference.The card i had used on line so i was supprised they could still use an expired card joke.I emailed the company awaitingan reply .Then I received ane mail welcoming me as a member i was fuming there was a conatct number on there 08081683674 I left a message after listening to the American answering service.No return call !!!!
I have since called my bank again and they have written to the company cancelling any further payments ,if they do take anymore the bank can refund me .Howerver, unfortunately what been taken is lost.I managed to get through on the phone today surprise surprise to be spoken to by guess what an AMERICAN lady who too told me after 14 days if you dont contact them they will take a payment out of your account as stated in there visable TERMs and Conditions .I explaind there was no contact details no phone number you just get a delivery note via email .I asked how can they take money out of peoples accounts before they have even tried the so called FREE TRIAL ?? all she kept refering to is terms and conditions and wanted to know how could she help me !!!! I cancelled any further my memebrship and she gave me a reference number.i told her I would be contacting trading standards as this is a SCAM everyone in UK who applies for the free trial ends up paying nearly £130.00
We need to alert everyone to this.Does anyone know if these tablets work as i am scared to try them now after being ripped off !!
thank you so much for posting this number i just realised today that this is a scam and thanks to you i managed to cancel it but not before i told them to all burn in hell!! i am so angry right now! if it wasn’t for you posting this number i would of had no way to contact them Thank you!!
Laura Mai
Got through to it thanks but still not very helpful. Got an email address from them and they replied to my email saying they would get back to me. Not expecting anything though but will keep trying. Thanks for the number.
I to requested the free sample & they have taken two payment amounting to £135 out of my credit card under the name Clearwater Healthstore-shop.com is the phone number you give for the same people ? if you could help me, my credit card company (Santander) have cancelled my card & are trying to get my money back.
Thank you Kathleen Hutchinson
hi the same thing has happend to me I RANG.them and they say the product is already in transit ,But they will cancel my order and close the account.
OH MY GOD….. I have been so stupid….I FELL FOR IT!!! £58 they have just taken from me… This company need dealing with….!!!!
me to im so upset! im a single mum and living on a shoestring as it is, i have phoned my bank and they have blocked my card!
I have emailed lean slim but im not expecting a reply.
Cancel your card immediately!! I also got stung for some fraud poker chips,linked to the site.
how do i cancel this ‘subscription’ … i have no email or anything and when i rang the company they said they had no details of me………..
Do the lean slim ultra and lean slim cleanse tablets actually work??
I ordered but then saw this and asked to cancel after trial period. They emailed back and said no further payments would be taken so i have only paid postage and packing just not sure whether to take the tablets when/if they arrive?
I’d cancel your bank card if I were you – they’ll still charge you..
thankfully I did not have enough in my account when they tried to take out money!
I ordered the “Berry Ultimate Pro” and “Biosomatic” last night – then thought about it and it was abit strange – then came across this website and paniced! I’ve cancelled my bank card this morning and Im with Satander – they’ve confirmed they should not be able to take any more money from my account other than whats already been taken (p&p)
i tried emailing the “support@proactionacai.com” address but there saying I have not placed an order with them! So now I dont know who to call to cancel the so-called “subscription” – i’ve got the biosomatic’s one but what do i do about the “Beri ultimate pro” one?? Helppp.
Me too, what a fool, just found out they have managed to get hold of £225 from me!
just move ur money to another ac,wen i orderd d free trial nd saw dis link,i bcame jittery…i just moved my funds nd den cancelled d order,although d products came in today…i will definitely not take up on free offers again.
NB..plz make sure u cancell after 15 days of ordering.
Why! Why! Why! I can’t believe I was so stupid!
I’ve cancelled my card within hrs of ordering, but I’ve read a post further down that says they can still take money even without current card details!
Sugar Honey Ice Tea!!!!!!!!!!!
I too got caught out, saw the “free trial” and ordered from “lean slim ultra”. As soon as ordered i came across this site suggesting a scam so i immediatly cancelled the order within half an hour of placing the order late on a Sunday evening. I did recieve confirmation of the cancellation within a week but and was instructed to send back the “Free sample” or pay a £25 cancellation fee. three weeks later “free sample” arrived, tried to post backto the return address in USA but the post office will not return herbal medicines (banned by US food administration from importing)so i appear to be stuck with them. I have just sent an e-mail asking for a UK address to return to. My bank Santander said they could not stop any payments because i had given the details freely, they would however try and recover any money that is taken.
I also came a cropper to this, i cancelled my bank card!
I ordered the free trials also and was then charged £70.43 which I did not consent to. Found a number on this page which I got through to (and will probably charge me a fortune). Spoke to someone called “anne” who claimed I did not have an account which seems a bit strange when the account is there for them to take the money out. Phone number I got through to was 08081683674, not very helpful. Got an email address too: customerservice@leanslimultra.com. Currently waiting a reply to which I am not hopeful. Go straight to the bank and cancel any further payments or even just to make sure nothing else gets took off.
They have also stolen money from me, im not rich and i cant aford this.
im going to stick to walking and jogging :'(
I to signed up for these products then saw his website!!! whata twat…went and drew the rest of my money out acount…phoned bank told they could do nothing and cancelling card would not help…then managed to get company on above phone number and they said they have cancelled it. i then phoned again to double check it had been and got same reference number so i hope that i have managed to stop myself losing money before it happens
Hey,
What number was it you called Hun?
Becci
x
Hi everyone. I was the same as you all and fell for this stupid scam! As soon as i saw all these messages i tried to get in contact with the company but no luck. I called my bank and told them the situation and they said there wasnt much they could do but told me it was a real buisness and to contact them to terminate the contract! I tried several times calling and emailing and eventually i got through and it was cancelled , I was sent an email to confirm they wouldnt be taking any more money from my account. This is the number i finally got through on – 0018669425005. Good luck.
hi could you please tell me who you emailed
Hi Aly:
Try this email address: customerservice@leanslimultra.com
I also have spoken with Brittany–and have email cancellation confirmations–won’t know until next month if they actually cancelled the account.
I fell for this on 16/11, then saw this site straight after. Cancelled bank card and informed bank of situation lloydstsb. Bank told me to contact them to cancel as you have 14 days to this. They told me that if i did this then any more money taken would be able to be a “disputed transaction” under visa regulations. E-mailed them on customerservice@leanslimultra.com to cancel my account immediately and not to send any free sample. Got notification e-mail from them that they had received my e-mail which had phone no to call from UK 08081683674. (i found that 0018669425005 no didnt work). I also said in this email to them that i had cancelled my card and any attempt to get further money would be a disputed transaction under visa regulations. Got an e-mail back from them (18/11) saying my account has been closed and no more money would be taken out. I also reported them as no terms and conditions came up on actionfraud (03001232040) and to Consumer Direct (Gov service aimed at protecting consumers (08454 040506). This may be worth doing especially if you haven’t cancelled in 14 day period.
Good Luck
I am so angry with myself or following for this.I have just recently discovered that I have lost almost £200.00 in three separate payments.I am so gutted and devastated.
I had to close my account since there was nothing that I could do.
I saw a free triall for berry blizts and I now know it’s a scam but I can’t even find the site of which I ordered it from so I don’t know how I can cancel it. So I don’t know what to do?!
Just got my credit card bill and realised this is scam.can you give me contact phone no and/or website address
thanks
Ann
Cancel your credit card so they can’t take any more money, you will be issued with a new card.
im so sorry to hear about all u ladys,i nearly bought some but wot ive learned is b4 i buy any thing is i look it up first n do bit of research,ive been scamed b4 so ladys do ur research first b4 u put ur details on any site,u dont get 8wt for n8wt these days,xx
yes your right you certainly learn by your mistakes first time I did anything like this will deffo be the last!!!!
got it cancelled it call 1-866-942-5005 talked to some chick named brittany made sure she sent me confirmation of the cancelation told my friend to notifi his bank about the cancelation, have to pay the shipping plus the cancelation fee for an open bottle which she said was $19 something so like $20 bucks and im done with them i also have back up files of everything from the page that i found the links up to the confermation page dont let companys screw with you!! save and print every single thing just incase you need to use it better safe than sorry good luck to anyone else who got them selves into this, its ashame this is how things work this is why people dont trust eachother.
I ordered the lean slim lean cleanse trial offer & to my horror i discovered they have taken over £200 out of my bank account this is not right i am a pensioner & i can’t afford this i will have to do with out myself now @ xmas i have tried to contact the company via e-mail & phone but no luck this should not be allowed something has to be done i will never – never order anything on line again
I ordered it too. I’m down nearly £300. I just spoke to my cc company and they put me through – no reply because of their bank holiday. MBNA said they have lots of calls from women regarding this company. So, I am going to speak to Which about them, see if they can do anything. Stupid me, I thought free trial meant just that!! Worst thing is it didn’t do anything!
Please advise which companies are legit!
Thanks
well what an idiot i am,saw a fantastic free trial offer for perfect radiance and revita derm anti-wrinkle products just pay £3.95 each p&p.no t’s&c’s on web page and thought yeah i will give that a go and then saw another for lean slim and lean cleanse,same offer just pay p&p,again no t’s&cs.ordered all 4 items and this morning i found a £79.99 charge on my credit card for anti-winkle company.got on to cap one cc straight away.I was lucky because i had an email off this company with an actual telephone number so cap one manager phoned them and has hopefully got the £79.99 refunded to my account and further transactions stopped.now just have to deal with second company(lean slim)i have never had an email off them so no telephone number but i have a british return address so hopeful that i can put a stop to this one too,wish me luck!!!!
Yes, I did exactly the same. What is the cap one cc you mention, please? I wonder if they can help me.
its capital one credit card company,i paid using my capital one credit card,good luck
I managed to get a number from my credit card statement 001 866 942 9990 and also 0808 168 3674 for EU customers.
At the moment all I’m getting is a recorded message saying to try after the holidays, which makes sense if they are celebrating Thanksgiving, so wish me luck for a successful cancellation on Monday
I’ve been a victim of this scam as well. I’m frantically trying to cancel the subscription. I’ve got the delivery note saying Lean Slim & Lean Cleanse were dispatched from Colossal in County Durham but I can’t find a number. Has anyone else in the UK had the same and do you have a number so I can call and cancel?
I cancelled my subscription by calling 0808 16 83674 (It’s a free phone number)- You just have to give them your Surname and they should be able to cancel your subscription. I called them on Monday at 1 and after around 5 minutes got through (thank goodness). You may have to return your items to the States which has been a problem for some so I’m just keeping mine and paying the £20 for each bottle because it meant that my subscription was cancelled straight away. Good luck.
i have had another lot today delivered from the same address one i had not ordered a second lot two they smell completely different from my first lot
I have just opened by credit card statement and found I have been charged £235 this month by ProAction Acai. I ordered in October two products which cost £4.95 each. I was sent more products this week and thought they must be free samples! I phoned my bank and they said I have to phone the company to cancel further orders,which I have by answerphone, and they sent me email to confirm cancellation, but I will phone Monday when they are open. My credit card company said that when ordering such websites have an already ticked option which says you are subscribing to monthly supplies, and people should untick that box. They said its not fraud. Credit card co said 9 times out of 10 people get their money back, and return product, but I have to try and resolve myself and if can’t Bank will deal with complaint.
HI COLLETTE I HAVE ALSO BEEN CHARGED FOR THIS PRODUCT WHEN MY VISA BILL CAME IN TODAY MY PRODUCT CAME FROM THE USA, I WAS CHARGED £57 I WANT TO STOP THIS TRANSACTION FROM MY CREDIT CARD. I WILL PHONE ON MONDAY HOPEFULLY I GET SOME SUCCESS
Hi does anyone have a contact number for UK residents as it appears they have been dipping into my account on a weekly basis… so angry.. £500 so far, did not even know till today when i received a package three months after the trial sample.. arghh. Please tell me if anyone has got their money back and who to contact? thanks
Hi Elaine,
I’ve managed to cancel my subscription by calling the following number 0808 16 83674. They confirmed the cancellation and gave me a reference number. It’s a freephone number I believe.
Don’t give up people an dodn’t just accept a cencellation of your subscription. I also stupidly fell for this scam. After a 20 minute phonecall to customer services in the USA I still got nowhere. I was told over and over again that T&C’s states I would be signed up however I received no T&Cs and also no tablets !!! I was furious. I wrote a very very very strongly worded email to customer service:
customerservice@leanslimultra.com
I told them I was taking legal action and that I was also referring my case to The Office of Fair Trade for investiagyion under the Consumer Rights Act……….. Hey presto, within 5 days I had a very apolgetic email and a refund of the whole amount they had taken from my account, and my subscription was cancelled with no further cost !!!
Don’t let them get away with it. Fight back so that this doesnt happen to anyone else. Good luck xxx
Did you get a cancellation reference when you called? Give your bank the telephone number you called to cancel and your cancellation reference and ask the dispute team to take over it for you.
I have had more money taken last Friday, when I called the customer services, they said my account had been cancelled and knew nothing about the money being taken. I have a cancellation number and this happened 9 November. Tim (from Lean slim) said it was not their company who had taken the money and I should contact my bank to find a telephone number and call them. I have also (today Monday) received more pills from an address in Co Durham, no contact telephone number. paperwork shows the name Cleanxz.com, It also shows £10.95 post & pkg chrage, have tried this address to no avail.
This is a scam, which unfortunately appears little can be done about it. I have unaswered emails. I am so angry.
i am the same, i purchased the leanslim on a whim because it was a free trial, i thought it was a bit dodgy when i ordered but i thought what the hell…just got another lot in the post a moneth later costing me 10.95 from a place in co.durham the same as you lizzie! i’ve emailed to cancel the subscription i didn’t know i had, am i going to have to cancel my card? xx
Bank need to wait 15 days before they can do anything. So long as the company have your number there is very little you can do.
fell for the same scam £100 later lol
contacted company and cancelled via email and telephone have the details if anyone needs them
reported scam to martin lewis the money saving expert.com
Can I please have the return address, spoke to a lady just now, but the line was terrible. Thanks
wot is the email address for the lean slim tablets been scammed twice now 🙁 not happy
Lean Slim Returns
Fulfillment Centre
#209 – 3577-A Chamblee Tucker Road
Atlanta, Ga
30341
I have experianced a scam with Leanslim who had taken £57.00 out of my account. I realised 10days ago and dispite numerious e-mails to them demanding my money back i heard nothing. After reading various comments above I visited my bank this morning (Barclays)unfortunatly they had taken another £52 only this morning. I have now stopped the fraud and my bank will wright to me to confirm and once I receive confirmation (within 48hrs) any further deductions will be at Barclays expence so I must keep the letter as confirmation by scanning it onto my PC.
Advice from my bank
1,never give details when you are asked to pay postage for free samples.
2, If you discover a scam do not contact the people involved as this will allert them that you are on to them and they will make further deductions from your account as they did mine.
3. go immediatley to you bank who will give you advice an a free phone call from their premises to contact their fraud department.
remember once bitton twice shy
Best wishes
Regarding Leanslim
Dont bother to ring 08081863674 it rings twice then cuts off
i rang that number at 3.15 this afternoon and it was answered straight away and the chap i spoke to said he had cancelled the items for me immediately – i told them the doctor had advised me to cancel due to the product making me ill, so i am hoping it is now finished with – i have a parcel to return to them though, but hopefully no more cash coming out of my account. keep trying 08081683674
I spoke to some women called Kim and have had the details to return the pills. I also told them that my dr had advised me to come off them. Didn’t quite catch the return address in full though… can anyone help? Thanks
go onto leanslim website click over product bpttom of page terms and conditiond, returns
LEAN SLIM RETURNS
Fulfillment Center
3577-A Chamblee Tucker Rd # 209
Atlanta GA 30341
This number no longer exists !!!
Did you return them to the Durham address
or to the U S A Many Thanks
Just wanted to say I have just spoken to someone on 08081683674 and they have cancelled it for me. I could hear in the background loads of other accounts being cancelled. The man on the phone said that they had just taken over the customer services for Leanslim and were getting hundreds of calls. He did try to get me to carry on, but I said no way, my doctor had said it might interfere with my thyroid meds (total lie!). Anyway, I got an email to confirm the cancellation within minutes. Shall not be doing anything as stupid as that again!!!!!!!!!!!!!
I am a pensioner who this firm are attempting to rip off to the tune of £116’s a month. email not responding,phone not responding and VISA telling me they can’t really be of much use as I signed up to a contract. !!!
How the hell do I get out of this ?.
Hi Vicky, you need to cancel your card as soon as possible, even if you tell your bank it has been stolen, they can’t take any more money if the card doesn’t exist. Email the company and tell them you’ve cancelled your card so they cant take any further payments. Ask them for a cancellation number. Send back any pills you get, recorded delivery, with your name and address and order number inside. hope this helps a little xx
Snap, I got a bloke trying to encourage me not to cancel but I just said they made me ill. I forwarded the cancellation email to my cc company as confirmation no more payments should be made.
I can’t believe how stupid I was, I’m so glad I saw this site before any more payments were made to them.
How stupid am I? I am normally soooooooooo very careful but I have not been well and it looked oh so easy!!! Too good to be true. I have not received my ‘trial’ caps as yet )after 8 days) but I have rang leanslim and spoke to a guy called Nick. I have hopefully cancelled but will just wait and see. I have asked for a confirmation email.
I also fell for the free sample that did not arrive.I contacted my credit card company. They are very aware of Lean slim and Lean cleanse. They gave me the phone numbers of both companies and I had to get a cacellation number from both companies and the persons name.I was able to get this information and gave it to my credit card company. It has been noted on my account.I need to watch my statement for any further charges, if they occur I need to make my credit card aware and they will reverse the charges.It will be a long time before I order anything from the internet again.
You actually had someone answer the phone?? I haven’t been able to get ahold of anyone!! I’ve sent several emails and also spoken to my credit card company numerous times. This is ridiculous!!!!
I ordered the free trial than found that i had been charged £56.39 for my next shippment of the tablets even though i never signed up or agreed to that. I couldn’t find any information this would happen. I phoned 0808 168374 where i was told that if you don’t cancel your subscription before your free trial ends they simply keep on shipping you product and charge you. They do allow you to cancel and get a partial refund i got all but £15 back. They do try and talk you into continuing at a lowered price but just be forcefull and tell them not at this time!
I ordered these products 10 days ago, but had read the terms and conditions so knew of the fact that there was a monthly subscription but just thought i would cancel within the 14 days. However, 10 days later still had not received the pills and have just cancelled via the number 08081683674. I have been told that they have been cancelled and i should not be charged any more money as of today. I got through on this number really quickly. Fingers crossed it actually works and that this is cancelled. I have only lost £3.47 in p and p.
did tis work 4 you ive had2payments of 57.34 taken out of my bank account cant get in touch wit any 1.
contact your bank they will refund you and treat it as fraud ,, the company should not take money if you did not give them permission
Just checked my statement and they have charged me two amounts for £57.36 & £58.03 without me knowing. Said trial period and that it was on the advert but did not see anything. Just on the phone to my credit card company not sure what they can do. How stupid have i been!!
Ordered Lean Slim, they have not arrived. Discovered this page and rung this number (08081683674) immediatly to cancel. No answer. I emailed, and nothing. Serious help? What Do I Do?
Glad i went on to this site was holding bank card in hand ready to order… you all have save me alot of hassle…. so Big Thanks… And have a Merry Christmas
Holland and barrett sell Acai beri tablets in 3 strengths…..
Ordered via nutrascience (since figured out they are also known as proaction) and found this page the next morning! Phoned immediately on 0844 745 1722, got through and told them i wanted to cancel. They said products had already been dispatched (likely story) but they gave me RMA numbers for the 2 products (MAXtrim & TARGETslim, ProCleanse) and said to return them. I then sent them an email basically repeating our phone convo (so i had a hard copy) and said if any more than £4.98 was taken from my card, which was for shipping & handling, then i would seek legal action. Told them i was sending via recorded mail and wanted email confirmation that everything was cancelled, inc the auto home delivery program i had apparently agreed to under T&C. This all done this morning so hvnt reveived anything yet. Here’s hoping they listen…
Like many of you, I ordered Lean Slim Cleanse and Lean Slim Ultra. They took over 10 days to arrive and after the 14th day they charged me around £55 and £58 for both. I was horrified, I telephoned the customer service number and they did answer and agreed to refund me one of the charges. (Which I haven’t yet seen). I am cancelling by email the whole trial and have cancelled my bank card as an insurance policy.
I intend to go through my bank’s visa debit fraud policy to regain the other charge but it could take 45 days or more, Visa standard process and Lean Slim Cleanse may dispute it. They said I didn’t read the terms and conditions but I did and it was falsely represented as a 30 day FREE trial not a 14 day trial with 4 days use of the product!
Beware, cancel your card immediately, call or email them to cnacel the trial and then apply for refund via the visa dispute process…
Like all of you I have been ripped off. I was charged a few pounds for the postage of the original pills which arrived, and then 2 @ £57. I rang them, and was told that I had signed up, and they said they had cancelled the second lot of charges. Then a second package of pills arrived.
The address in the UK is not far from me, so I will go and see what goes on when I get a moment.
It is Colossal, 21 A/B Cherry Way, Dubmire Ind Est, Fence Houses (but that is really Fencehouses) Co Durham DH4 5RJ, and no Company No or VAT number given.
A total rip off.
please could you tell me how to get in touch with Colossal as I have no contact from them by e-mail and postal invoice has no contacts on. Thank you
Thanking my stars for this site, although I had already ordered LeanSlim. However, the goods have still not arrived (after 14 days) so I have phoned and cancelled and got a cancellation number. Have e-mailed confirming the cancellation and quoting the number, and also informed my credit card company, so apart from the initial postage, no further payments will be authorised. Hope others have been saved from this scam by our experience!
I ordered a TRIAL OFFER of Lean Slim and the Cleanse at the end of October. It was supposed to arrive within about 5 days. I was hoping to have it for at least a week before I went on vacation. It did not arrive until a few days before I got back. I then noticed on my credit card account that not only was I charged for the so called free trial, I was also charged over $160 twice for products I still haven’t received. I emailed them and got no response.Finally a week later, I called them and spent a half hour on the phone speaking with a male who seemed like he was reading from script because all he kept saying over and over again was “almost everyone who tried it says our product works and are happy with it”. I kept saying I am NOT happy, I am being ripped off for something I haven’t even received and he started the whole speal again. I was so frustrated and angry. Finally, after I asked him if he was stupid and had a hearing problem he finally gave me a cancelaton number. I also called my credit card company and they are disputing the amounts taken. Then today I received an email saying I could be charged with mail fraud. By God let them try!!!! I have never been so disgusted and angry. This is a terrible rip off so PLEASE DO NOT ORDER from it.
I’ve had the exact same experience. Managed to cancel by being patient and persistent with an incoherent child called Tim and have since received the threatening email. It’s a load of rubbish designed to intimidate. I was tempted to reply and educate them about British consumer law but this is all a game to these scammers so not worth the effort. Bloody expensive lesson to learn though!
I have just received my second shipment of ‘LEAN SLIM’ and
‘LEAN SLIM CLEANSE’
Is there anyway of retrieving my money ???
S M
You will have to call them because they no longer accept emails. They will just keep talking to try to frustrate you into hanging up but be persistent and insist on getting a cancelation number. Also get the name of the person you are speaking with. They will also give you instructions on “how” to return the product (if you even received them). Then call your credit card company and give them the cancelation number, the name of the person you spoke with and tell them you want to dispute the charges. Make sure you send the product back by registered mail or some other way which you can verify you sent it back to them. Good luck!!!
I havent even recieved my ‘Free Trial’ goods. Noticed a pending transaction on my account on Friday and queried it with bank. They told me who it was and that I would have to wait until the amout has cleared from my account. It has been reported to Fraud department, but because I paid an original payment for P&P wiling they say its not Fraud! I now have to wait and see if I can get payment reversesed through bank and cancel my card. All this because U wanted to loose a few pounds. Never again!!
Make sure if you have paid by card you cancel the card and report the fraud. You are covered if the goods aren’t delivered so always pay by credit card.
I Cant get through when i ring! Now What am i supposed to do?
I tried to call yesterday also (11.12.11) Think it’s because it was the weekend. You should get through to them now Mon-Fri.
Yes, me too shocked! I’m going to call them today and see how i go, then go to the bank for advice.
Good Luck
Good morning to all,
I got throught this morning and was successful in cancelling my membership. I called 1-866-942-9990 ans spoke to Tim. He offered me the same product for $19.95 a month to stay on the program. He finally cancelled my membership after I asked him 4 times to do so. I did get a cancellation number and I called my credit card company right after to give them the info. Good luck to all.
i also ordered this product and got ripped off i have ended up cancelling my account at the bank and re-opening another as once they have your account details they can continue to take money
Maria, I was successful this evening contacting this company. I rang 001 8669425005 and spoke with Nick. I have to say I gave him absolutely no opportunity to fob me off. I was so cross. I got my cancellation number and an address to post the unopened product to 3577-A Chanblee Tucker Road, 209 Atlanta Georgia 30341. I hope this is of some help to you.
I too am struggling with LeanSlim company to get my money back! I did read too late about subscription fees !!!
I signed up for a free trial with LeanSlim and received the goods within a few days but then the trouble started. I was under the impression that it was a 30 day trial but after less than 10 days my bank account was debited with £57.84 and £57.18 plus 4 £1 overseas transaction charges. I have just phoned the number from the email I received from them welcoming me to the ‘family’ 08081683674 and spoke to Chip. After about 10 minutes of him telling me IO should have read the terms and conditions and that I had opened the product so I couldn’t return it, he agreed to refund 50% of the costs but would not refund the overseas transaction costs. They shouldn’t be allowed to get away with this scam. I intend to contact Trading Standards for advice.
I have read all of your comments, and I know just how frustrating this all is. I have been charged £57.52 for 60 tablets!!So much for my “Free Trial”. Are they for real?
OHMIGOD probably thee most infuriating conversation I have ever had to endure with Nick from Lean Slim. Although I have to say I put him straight right from the start to not bother with his offers, and bull**** excuses. As a result I got my cancellation number within 11 minutes and a postal address to return my unopened product. Address is 3377 – A Chanblee Tucker Road, 209 Atlanta Georgia 30341. Telephone number 0018669425005. I hope this is help to some of you. What a crumby job he has…. Good luck in claiming your hard earned cash back. Robbers.
LeanSlim is horrendous. I had a moment of stupidity and ordered a free trial completely unaware that I was signing up to a programme. I have been away and on my return I have 3 packages. Cancelled immediately but informed by Halifax that since I have signed up to something there is nothing they can do. LeanSlim inform me that if I returned the product delivered in the last 30 days I would get a refund (they refused to refund the previous packages despite none of the products having been opened). One payment of £55.24 was made into my account. They ignored the other. Having spoken to Chip today I was informed this may have been because the other bottle was damaged. There is no proof of this but they have deducted 15 $ regardless… the first time I called a woman hung up on me since she “did not like my tone of voice”!? This company is evil but if you wish to see any of your money it would seem you just have to deep breath and be polite and hope for the best since no one else is going to help you.
same deal with me.. got the lean slim and lean slim cleanse. I can’t find the phone number anywhere for this company… the return address on the package is colossal>21 a/b cherry way > dubmire industrial estate > fence houses > country durham >dh4 5rj… anyone know the phone number so i can scream at someone to get my money back?
If any of you have paid by card just report the card lost r stolen, new card arrives in 7 to 10 days problem solved.
I have just spoken to two men in the company and found the telephone number on my credit card statement where I realized how much they were charging for a free trial!
I obviously did not read the terms and conditions, very stupidly but would like as many people as possible to ring and shout at them. I am a pensioner and if I had realized how much this was going to cost me would never have used the webs ite.
Their number is 0844 745 4433
Phone number is 0808 168 3674 in UK
They will just keep telling you that you read the terms and conditions.
Cancel your credit card before they steal more
Lean slim no08081683674
I called as my free trial did not arrive they said they would send out another It has arrived 3 days ago and today my credit card bill came with a charge of £37.64 I rang again and they said I haven’t read terms and conditions I have asked them to cancel and they said they would! We’ll see!!!!!!!
same with me i fell for this scam i have tried to get phone number if u have any success let me know ive cancelled card and blocked . anne
i ordered the lean slim and lean cleanse the free trial offer still not received and my bank account has been debited 37.63 and 57.95 tried to locate but nothing so far have to wait 30 days before the bank will do anything. so people do not order anything from internet for free trials this is an easy way of getting your money
They did exactly the same to me and I did phone and they told me it was in the small print and could only offer me a 50% rebate and I still haven’t received any tablets or the rebate, and that I would have to call again to cancel the contract. I expect the call rate is really high as well!
I don’t expect to get the rebate or the tablets! A complete con!!!! Do not fall for it!
my bank account has been debited altogether over £100 and i cant get
through on the phone number or email.
this is ONE BIG CON DO NOT FALL FOR IT.
£37.30 deducted from my credit card for ” free trial ” Have stopped credit card and credit card provider investigating.
I am posting back unused pills and have asked for a cheque for £37.30
I wouldnt even bother sending them back as that will cost you and i can,t see them giving you a refund!! once you have given them your details ,all you can do is cancel your card to stop them taking anymore money. They are the thieves so why send them back?
Stopped my credit card. as £37.30 deducted Did phone them on 0808 168 3674. I was accused of not reading Terms and Conditions.
Marks and Spencer credit card investigating.
This robbery must be stopped.
I am so sorry you are going through this too. I signed up for AcaiBerry Max and Colo cleanse. I was able to cancel my credit card while shipping and handling charges were still on hold by my bank thank goodness. The mistake this website did was claiming “RUSH” delivery. When I had not gotten it after 4 days I tried to call…put on hold forever so I figured something was up. I was right, if it seems too good to be true, I suppose it is. Let’s hope these horrid vultures are all caught, tried, and convicted for the new year. Best of luck.
I take pleasure in, result in I discovered just what I used to be looking for. You have ended my four day long hunt! God Bless you man. Have a nice day.
The product has been great for me!
Nothing but good to say!
I have had the same problem as the majority of people. I called 0808 168 3674 and after about 12 minutes I got through and was able to cancel both subscriptions and request a refund as I had emailed them within the 30 days after signing up for the “free” trial.
Good luck to you all and don’t give up without a fight
I cancelled my account with them on the 30th November as I hadn’t received my trial and they had still taken over £100 from my account. The person I spoke to said I could receive a full refund. I’ve just called them back and they say there is no record of me being granted a refund, and the guy I spoke to tried to make out that I was imagining it. The guy’s name was Chip, and apparently he is the floor manager, and there was no one above him that I could speak to. He also made out that I hadn’t read the terms and conditions, but I definitely had, I made sure I read them before I rang back the last time. I’ll definitely be ringing back, whether they pick up the phone to me is a different story.
Like so many i fell for the same thing, after contacting LeanSlim i’ve managed to cancel the subscription and my bank has set up a payment block. I was just reading some of the posts and i was wondering, do you have to return the product in order to cancel the subscription? Or is that just to try for a refund? Their T&C’s read like pigeon english so it’s hard to make any sense out of them.
I too have been scamed of £119!!! Need help in cancelling the subscription and getting my money back…. How did you contact them??
Thanks Liz
Hi
I have the same problem , I have change my visa card by HSBC bank, and I told the bank the story of this company and they refund the money back, but I am waiting for their reaction !
hi, so did you end up getting your money backÉ they have taken over two hundred $ from me and i cant seem to get anywhere with the company – no one answers
i have got half of my money back so far ,,, my bank is dealing with it all ,,,, gud luck ,,,,
i to have been scammed ,,, i tried contacting the company without sny good ,,, i went to my bank and cancelled my account ,,, that is the only way you can stop these people taken your money ,,,please be careful ,, i only signed up for a free trial ,,,they have taken 4oo pounds out of my account ,,, gud luck ,,,
have recieved my second pack of these tablets – billed £10.99. wanted to cancel and phoned company only to be told they had taken £250 out my account. How can these people live with themselves? can they not be investigated? Can anyone go public on this?
one has to ask why the terms & conditions box was ticked by default.Surely this should be left to the person reading them.No point asking for the terms to be read and then ticking the box for them. I personally have never seen a terms & conditions box ticked by default, but then I haven’t accessed any scam websites before
The only guarantee with lean slim products is you will deffo loose £’s!!!!
yes i agree on that ,,,,,
Thanks to this site I was able to contact my credit card company the same day the $7.95 and $4.95 charges for the “Free Trial Offer” went through. They had me send emails to CCBill (the processing company) and the two product companies informing them that they were not to put ANY further charges through, and if they did that they charges would be reversed. My credit card company told me to keep copies of those letters and with them I would have no problem getting any further charges reversed.
If not for this site I would have been totally victimized by these scam artists.
Thank you very much!
So they have taken me for about $400 now. At first it looked like just the initial $5.00 but now they have charged my card $93.00 or 4 seperate occaisions in only 1 month! Merry Freekin Christmas!
Fuckin robbing bastards! It’s Christmas an they just seen me right off!! Hope they burn in hell
Lean have taken money from my account also and not received tablets and have just tried the 0808 number and says no longer available.
does anyone have another number?
Does anyone have the phone number for this LeanSlimCleanse company??
change your credit card
So like everyone else i thought what a good and easy way to loose some weight…. Until i found this website. I have just oreded both the cleanse and the ultra and now i am panicing after what i have read on here!!! I have just phoned the number given in my email to be told because i have just orderd it is not on their computers yet so i have to wait until Monday and ohone back then and someone will be able to cancel my order for me. Can anyone tell me what i need to do at my bank now? Do i go in and cancel the transaction or what if the money hasnt actualy come out yet??!
like many others, i oredered a free trial (not from this company – from lean spa) without looking too much into it. after ordering the product, i have spoken to my gp who said cos of health reasons, it wasnt advisable to take them. so i phoned to cancel. spoke to Mark who basically thought i was lying by saying “so your doctor has said its not safe for you to take herbal tablets and within the half hour of signing up you managed to speak to your gp” after explaining that my gp lived next door and what my health conditions were, he gave me a cancellation number and said it was cancelled. LETS WAIT AND SEE
Hmm i really cant believe they are getting away with taking so much money off people!! At end of the day doesnt matter what the reason we still have the right to cancel the orders made. I went into my bank today and talked to them, they have said if i phone up and cancel my order and they still take money out my account they will get the fraud dep. onto them and they will refund me the money!! Dont just give up people even you bank even if you have already lost money because your bank may refund you aswell and hopefuly stop these horrid people who think they can take money off us and nothing will happen to them!!
I too was “taken in” by the bumf from leanslimultra & leanslimcleanse! I ordered within this last week but have not received my “free Trial” as yet. After coming across this site & reading just how much people have been ripped off with this scam, I immediately cancelled my credit card which will be replaced within the next 7-10days. I’m one of the fortunate ones where no payment(s) have been taken (could be because of the christmas holidays?), but I am still fuming that people like the scum they are, are allowed to get away with this…..& for the last few years at that!!! I hope that you all get your money back, & that these bar-stewards burn in hell……….
DO NOT WAIT for them to charge your card. Cancel it now! We have not found any company that had free trials to be a legit company.
GO TO YOUR BANK OR PHONE THEM AND CANCEL THIS PAYMENT IMMEDIATELY. GET THE NAME OF THE BANK EMPLOYEE YOU REPORTED THIS TO
Dear sirs,
I too have been taken in by Lean Slim and Lean Cleanse. I fell for the free trial, and although £15.97 was taken from my bank account I did not receive any products. That was on 15th. Of December. I see a further £95.96 has been taken from my account and yet nothing has arrived.I now cannot find their website or any details of then to contact.
Can anyone help? I need this information so as the bank can make inquiries.
I too have fallen for the same scam as many others. When I made the ‘free offer’ order, I never received a confirmation from the company – and like other people I cannot now find the website. Yesterday I received a package of 60 x Lean Slim tablets from Colossal in Durham with an invoice for £10.95 shipping — but I have found that they have debited £60-07 from my credit card. I have contacted my credit card company and cancelled the card — they tell me there is no way that further payments can be debited from my new card. She has told me to write to the company in Durham, returning the tablets and cancelling the subscription, with a copy to the Trading Standards office for the area. My credit card company thinks I will get a refund via their fraud office within 6 weeks.
I too have been taken in by Lean Slim and I did not recieve my trial offer!! and have been charged another £95.56.
I phoned them on 08081683674 and got them to send me a cancelation e.mail so that I have proof that I ended the agreement with them that i was unaware that I had entered.
Hope this helps
I also have ben taken in with this SCAM and have got Marks and Spencer fraud department onto these people as like you I cannot make caontact with them and received the exact same response not receiving the free trial until yet another one had been sent. Beware of these people I do hope M & S will be able to help. Its just good to know that you are not on your own,
hello the number ur looking for is 08081683674.
I have been a victim of this unscrupulous bunch of villians too. I did not receive my free trial and now £38.95 has been taken from my bank account. However I have to say that the 08081683674 number was answered promptly this morning and without any fuss I have cancelled my account, been given a cancellation code and a 35% refund ( also with a code ) on the money taken out this morning. I was offered a full refund – $10 for p & p if I returned the product but this seemed too much hassle and how knows if I will ever get it! I am also taking the extra precaution of informing my bank about this in case of this company attempting to take money again. Its been a lesson learnt the hard way but at least I know now NEVER to try anything like this again.
Also been a victim – although I clicked on a link via facebook. . . maybe we should report them to Facebook!
I have never recieved any products but they have taken over £100 out of my acount! Spoke to a guy named Chris, Agent No 3 he calls himself and he said it was policy to only refund in full when product received – I told him I had never recieved anything so how the hell was I going to send it back. f**king moron. I have written a letter of complaint but no doubt that will bounce back as they do seem to be non existant! I am all up for bringing these bastards down, can we not Watchdog them!!?
Cannot believe that so amny of us are being taken in by the above Company lets up M & S come up with something.
I too got caught but my credit card company reckon that if they send me a letter to sign stating that I did not authorise any such repeat transactions other than the original “free sample” I will get my money back.
I was stung for $87.42 after the initial £4.99 and lo and behold another shipment arrived today with a bill for £10.95 shipping charged. The bill included a shipping address here in England.It is about 60 miles from me but if anyone is nearer the address is:
COLOSSAL
21A/B CHERRY WAY
DUBMIRE INDUSTRIAL ESTATE
FENCEHOUSES
COUNTY DURHAM
DH4 5RJ
I will let you know how I get on with the credit card refund.
I too was taken in by the scammers!! I have let my credit card company know and they told me the same as they told you, I am writing to leanslim cancelling my subscription (that I did not know I wanted) and sending it to my credit card campany who will then be able to cancell any transactions leanslim try to take out, hopefully all will go according to plan as it sickens me to think I was foolish enough to be taken in by these chancers.
For those of you who have spoken to Mark or Chris and been promised a refund please DO NOT bet on it. Cancel your cards, go to your bank and double chaeck they have been cancelled.
I was a victim of this scam along with everyone else on here, I emailed the companies and recieved cancellation numbers back, I spoke to Mark (think it was his first day as when he did not know an answer to my question he asked his mate who said ‘just follow the script’) and was assured a refund was on its way. Well – shocker -6 weeks on and NO refund. I also took the safeguard of cancelling my debit card BUT I have been billed for another £60 odd 3 weeks after cancelling the card. I am now in dispute with my bank (Santander) and am hopefully trying to claim back the £180 I am out of pocket by using the debitcard chargeback scheme. See details on Martin Lewis’s MSE website for how to do this. Please take it as a warning and double double check you cancel your cards. As for Santander they will be losing a customer once its all sorted one way or another as I cannot believe in this day and age they can allow thier customers to be robbed and still let it happen when the customer tries to prevent it happening again. Rant over but please do not accept this companies assurances that you have had your ‘subscription’ cancelled or that £ is on its way back to you. You will be a long time holding your breath.
To everyone who has been taken in by this scam (including me…)
Here’s what I did, and it worked
When you call (I am in Canada, and I called the customer service number
UK and Europe: 0808-168-3674
Canada and America: 1-866-942-5005)
The first thing they will ask is if you read the terms and conditions… tell them YES, even if you didn’t – this is basis of their operation – they rely on people not reading it fully.
Tell them that their 14 day cancellation policy is ineffective, because you did not even receive the free sample before they charged your credit card (by the way, cancelling your card does not work – they have basically got an authorization from you for regular payments – they can take them even if you cancel the card)
Make sure you get a cancellation number for BOTH products (Lean Slim Ultra and Lean Slim Cleanse), and a refund number for BOTH charges to your account.
Then write to the customer service email
(customerservice@leanslimultra.com)
telling them all the cancellation numbers and refund numbers – get the name of the person you spoke to, and confirm that as well, and advise them that you consider this email as full and final cancellation of your contract with them. Say that any further attempts to take money from your credit card will instigate a fraud investigation.
I did this (it took me all afternoon, and I felt as sick as a pig that I had been taken in by this crap) but I did get some of my money back (they won’t refund it all), and I got an email from them confirming that my subscriptions had been cancelled. No further charges have been made. It’s OVER, thank God.
Good luck everyone – keep at it and you will win. They rely on people giving up, and not knowing what to do.
To EFC Mama – many thanks for taking the time and trouble to advise us of what to do about this appalling fraudulent scam. I rang the number you stated and followed your instructions. I now await to see if I will be refunded or whether a further amount will be taken from my account. Despite being assured by ‘Tim B’ from LeanSlim that my account has been cancelled, I have no trust in this organisation. It has highlighted the fact that without reading the small print, customers can inadvertently be tricked into a Continuous Authority Payment. I only hope that the UK government closes the loophole in this respect so this becomes illegal. As for FACEBOOK – take note: I will never trust an advert on Facebook again. You are in danger of losing significant advertising revenue if you allow such charlatans to advertise on Facebook. Shame on you all. As a footnote, I would suggest you dump any supplements you’ve received from LeanSlim – God knows what’s in them. If they are prepared to con customers in this way, the capsules could be full of sawdust for all we know…
Hi – help – it has just happened to me from Colassal and they have taken £10.95 out of my bank account – can anyone give me their number
I too was a victem of Lean Slim (NOT this company), however after much run around they refunded my money less $20 for each bottle, dont ask me why but its better than getting ripped off for $180 that they put on my credit card, NEVER AGAIN
How did you get your refund – no please to contact re LeanSlim – I can find none.
Address is Colossal, 21A/B Cherry Way, Dubmire Industrial estate, Fence Houses, Co Durham.
I have no name or website for them – desperate!
i have the same problem my bank was excellent the tel no is 0018669429990 hope u have good luck just mas i did scamming rats x
Hi i got my tabs today from these scamming swines today.For some reason i went online to check them out and seen all these letters from people. I phoned my bank asap and they gave me a number to call 08000664558 i called it and they couldnt find any details on me surpise surprise however they did give me a number which didnt exist. I am so bloody angry because i always said i would never be scammed
Redrose Manufacturing Ltd. also share that address. They have 2 websites – “ultratrim.co.uk” and “redrosemfg.com.”. Probably same company. I suspect that is an accommodation address – if you go onto google earth with that address the site does not look occupied.
I took the free trial not thinking anything about it. Next thing I know is they took 2 lots of £75 for the two items I recieved.. I was fortunate to realise the same day they took it and notified my bank.. I cancelled my debit card the bank gave me back one of the £75’s but I had to fight for the other. I eventually got it all back as a good will gesture. NOW I READ THE TERM FIRST before I buy. I was lucky
maybe you did not receive your refund because you canceled your card.
change your cancel your credit card and explain to your bank.. They will stop it..good luck
Today I went to my on-line banking only to discover that money had been taken out of my account, by someone named LeanCleanse. I have never heard of them, and most certainly did not sign up for a free trial of anything????
The amounts of £38.00 and £57.95 on the 04/01/2012. I made the discovery today 05/01/2012, and immedialtely called my bank. They have cancelled my card and assured me that these people WILL NOT be able to access my account EVER.
I was also told by the banks fraud department that the funds that were taken will be refunded to me within the next 21 days (fingers crossed).
I will update you all as soon as I have some further news. I pray that this is the end of it.
maybe you could not get a refund because your card was canceled
since your card was canceled maybe your refund was declined by your bank.
I too was a victim of this scam! They had taken money out of my account 4 times within a few days! Which amounted to £150 I have been told by Halifax that I have no way of getting my money back and have called them to be put through to a representative to then be told by an answer phone it has been shut down and going through legal proceedings since 22 November but some how they was able to take money out of my account on the 14 December!! I’m disgusted and appalled by the whole scam and feel so stupid! My heart goes out to everyone that has been a victim to this heartless scam,
Leane cleanse/ Leane slim
I have also been a victim of this scam. Credit card company says it is not fraud. They took 2 payments of £3.99 followed 2 weeks later by 2 payments of £57.99 no more products arrived. I have no invoice and no contact info for the company. Tried to e-mail them with no response.
I was scammed by Ultra slim/ultra cleanse. The irritating part of this was that I NEVER applied for a free trial of anything. I have no knowledge of how they got my card details, but they did.
On 04/01/2012 this company helped themselves to several payments, £38.00, £57.95, £3.47, £1.99, £2.96, and £1.99. I did not discover this until 05/01/2012 when I accessed my on-line banking. I immediately contacted my bank and spoke to a member of staff in the fraud department. He told me that they would investigate and the money would be back in my account, this would take around 21 days. I cancelled all my cards that were linked to the account, and was assured by this member of staff at Santander, that this company would have no future access to my account.
After contacting the bank, I googled this company and sent an e-mail to the customer services dept. I was furious. I explained to them what had happened, and that I was going down to my local police station to make a formal complaint as what this was theft as well as fraud. After reading all the blogs on this site I was panicked. I told this company I wanted all the money back, and was not about to settle with excuses and garbage to the liking of, well we’ll deduct the P&P.
I have accessed my bank today 06/01/2012 (after 2pm), and every penny they took has been returned. I am not sure as to whether the bank has refunded the money or if it was this awful company. But I am sooooo happy that it’s back!!!
Could you tell me the e-mail address, exactly the same thing has happened to me.
oh i am distraught….. i cannot believe that exactly the same thing has happened to me…. what do i do??
I too have been a complete fool,i signed up for a free trial and have ben ripped of by £250..the companys name is acai ultra lean and hcg ultra lean?Has anyone else been ripped off by this company and if so have you any phone numbers or emial address’ I have closed my bank account and my bank are investigating…so fingers crossed..i might get some money back.
i got ripped off to just by clicking on free trial all i had to pay was post and pack thats how they get your card detals then your doomed they have taken over 250 pounds from my bank account 58 97 per month and yes id like there email address too so if you get it can you email it to me ive tryed everything thanks teresa
hi phone 08081683674 get a cancellation no i have just had £200.00 taken cos of this scam its a joke good luck.
I have just read your comments on the scam of free trials, sorry to say, I ordered a 2 week supply, and yesterday, I received 60 more pills. I checked my credit card statement and there was the shipping and handling charge, and then another charge of $110.00.
I was shocked, as I would never pay this much for those pills.
I have tried calling them, but, there is a message saying all their circuits are busy.
I would appreciate any suggestions you have. Thank you
I HAVE JUST GOT THROUGH ON 001-866-942-5005 SPOKE TO A GIRL CALLED ASHLEY, WAS ON THE PHONE 2 MINUTES AND SHE ASURES ME NO MORE MONEY WILL GO OUT BUT I AM GOING TO CANCEL MY CARD ANYWAY A PAIN I KNOW BUT ITS GOT TO BE WORTH IT…..GOOD LUCK
Hi Laura, did you cancel your card? if so, how do you go about doing this if u have an overdraft that needs paid off but cant afford to pay it at the moment? im really stuck on what i need to do
Hi Carly, I’m Cora. I read your message to Laura. Not sure if this is a late answer but what you can do is, call the credit card co. and tell them to just cancel your existing card and change it to a new number to avoid more charges from this scammer.
I did that.. it works xx good luck
Me too they said its only 4.95 pounds for bottle then when i recieved the pills its cost 10.95 then after how many days i got anither bottle fir 10.95 but they taken me in my account 57.00 pounds how can i get my money back.
Linda, call 08081683674 to cancel-don’t let them blether on and try to persuade you otherwise,make sure you get cancellation number to give your bank -and returns reference number, good luck
i get charge for £60 without any information. before that, i have go to my bank and told one of their stuff about this spam and i hope their will block this account to charge me for extra money in future. yet, the stuff told me that, they unable to do so but this what happen to me. they have charges me. today i called to bank and they said i can’t get my money back. what i suppose to do now? how i going to fight back my money? i have told the bank stuff to block them for charger me and the stuff said they will no able to charge me…yet now they charge…
hi i was scammed in 2008 by this so called weight loss tea(wuyi) claming the same results. i ordered my free trial n got charged £90 pounds each time for three months n i cancelled it 4 times, n after 3 months supply they sed they cant refund me n i can keep d stuff. bloody idiots.
i to fell for this and my sister ,they have just taken 57 pounds from my sisters account for i tub of trial pills ,they dont reply to there emails ,nor answer there phone ,they havnt taken from my account yet but seriusly anyone signed up cancel you credit card or bank account straight away,it is the only way to garentee payment being stopped
my sister had two lots arrive within days of each other ,if i recieve a second lot i will refuse them or take them and let them take me to court ,that sounds good ,show them up for what they are amanda
The same has just happened to me. I have been to the bank today and cancelled my card BUT this is not enough as they have set up A Recurring Visa Transaction so you have to fill in a form at the bank and the Fraud team will investigate. I don’t know if I will get any money back because I gave them my card details in the first place.
Same happened to me. Free trial then £150 taken from ny credit card account. Rang credit card company who informed me that they could not stop direct debit payments to company but might repay any payments made after I had cancelled my account with Lean Slim. They did not reply to my email in November and today I rang a telephone number found at the bottom of the label on one of the pill containers and spoke to an American called Chip who gave me a return address in Minnesota. I wait to see the outcome!!
same has happened to me, it was advertised as a FREE trial
first 2 amounts 1.99 were taken from account which was for shipping plus 2 emails confirming trial offer, nowhere does it state you have 14 days to cancel or that money will be taken from your account for trial product, and if you dont and every month after that.
i recived trial together with receipt for clearly showing 0.00 cost for product and 10.95 shipping
today i recieved another package
with a receipt 0.00 for product 10.95 shipping.
puzzled i checked my bank account
and found that 57.95 had been taken, looking further i saw 3.95 and 2.99 taken aswell as the two 1.99’s i immediately called bank barclays, which said there was nothing they could do except a 31 day cancellation request, as i should of read the terms and conditions, tho i do not recall there being any terms and conditions with the advert and meantime these people can take what the want.
i found the phone number for the address 21 a/b cherry way etc county durham dh4 5rj on receipt 01913858355, absolutely scandless customer service, they then give you this
number 08081683674 this is freephone i checked with BT which is answered in america i contacted them, same awful customer service and finally got a cancellation code for both items and assured that refund will be 21 – 28 buisness days from them receiving returned goods. fingers crossed eh.or more likely fingers up.
i have contacted county durum police force as this is now clearly a scam as cherry way is in thier area. i suggest everyone should do this.good luck
hi
would you let us know if you get a refund. i have copied down the phone numbers you gave out, thank you, and will try, but not holding out much luck? What did the police say, do you think its worthwhile calling them?
Thanks again for the numbers
really disappointed with myself should of realised, but i have sorted out the problem. Cancel your cards
Hi me again my mum got a letter today for a trial on slimming patches she was tempted to send for them so i had to come clean on what had happened to me.They say one patch worn for 24hrs will take 2lbs of and the cost is 44 pounds for 12. I am online checking out this laboratory which gives a phone number but no E mail address. Will let you no how i get on.
Hi Just wanted to say a huge thank you to everyone here and their advice!
I found i had been charged £57 and £38 for the slimming pills and had no idea what to do. the add i had saved on favourites had changed and i had no way of stopping this. I then found this site and went straight to my bank and explained to the staff what had happened. She called the banks debit fraud and they sent me a letter to sign and send back. so far i havent had to cancel my card and have had no further payments altho did get more pills!
The bank have sent me a letter today saying the company will not charge me again. I really hope this is over and that i will get my money back from the bank.
I wish everyone the best of luck with stopping this xx
What Bank do you use? I am with Co operative bank and they aren’t being as helpful as yours sounds.
I have just had the same happen to me. £57.95 and £57.11 have been tasken out of my bank account Grrrrr
I had the same amounts deducted. I’ve cancelled this with my credit card, but unfortunately can’t get refunds on these amounts.
HI THIS HAS HAPPENED TO ME TOO, i HAD A PAYMENT OF 56.00 TOOK LAST MONTH AND CANCELLED IT WITH THE BANK AND THE SO CALLED CANCELLED THE PAYMENT BUT LOW AND BEHOLD IVE JUST HAD 59.47 TAKEN IM DISTRAGHT TO SAY THE LEAST !!!!!!!!!!!!!!
hi this as just happend to me i am so upset
Oh dear I had the same charge!!! 🙁 I just started taking them aswell! I best go to my bank on Monday n explain things n hope they under stand 🙁 x I tried to email them but no responses also they gave me two months supply of slimming pill… I feel SOOO foolish I just wanted to make slimming easy 🙁 x
I have also been a victim of the Lean Slim scam. After reading the other internet reports I realised that the two payments of £57+ for both Lean Slim Ultra and Lean slim Cleanse which have been taken from my credit card without my authorisation will probably not be refundable. On ringing their customer service I was told the Free period is only for 18 days and after that full costs are payable. I have been given a cancellation No. but worry that they will still continue to take unathorised payments. My credit card co. (Tesco Finance) state that it is not fraud as I voluntarily gave them my payment details and referred me to their Retail Disputes Dept who will look at the terms and conditions to see if I can get the contract stopped! A NIGHTMARE!! I notice that Facebook have taken down the advert which is deliberately misleading and does not explain the financial implications of this so-called “free trial”
hi
my sympathues – i’ve been duped in exactly the same way and tesco gave me the same info.
i’ve got a transaction refund number and cancellaton numbers from cleanxz (tel: 08081683674)and offered 50% refund
i hope i haven’t been duped again
They only decieved people with this so called free trial because it is never free at all they robbed me of £71.oo without my consent, my judgement is that l dont think their company and drugs are genuine , because they are not genuine they don,t have any name to protect, no intergrity, infact lm going to throw thier useless drug into the bin because it can never be genuine
0800-168-3674 wil get you through to Lean Slim customer Services.
Their address is..
Lean Slim Returns
13055 Riverside Drive
NW 500/344
Coon Rapids
Minnesota
55448
USA
As for a Return number and a cancellation number. Send any unopened product back recorded delivery.
Hope this is helpful…I have just strated the process so wish me luck
John
Hi John.
Can I THANK YOU for phone number, how did you get it lol . have just phoned them as I took £1.99 & £2.95 then another £57.11 from my credit card !!!. They have said I WILL HAVE FULL REFUND back to my a/c within 21-28 days. Of course IF I don’t get it I WILL PHONE AGAIN & AGAIN & AGAIN until they get fed up listening to me. He asked had I read the terms & conditions, I explained there was NONE of the website I looked up. HERE’S TO THE NEXT 21 – 28 DAYS.
hi, I have just tried to contact Lean Slim by phone however the number is no longer available! I have contacted my bank abd they have put a stop on anymore money going out, they have advised that I create a paper trail,as they are going to investigate, and it shows that I tried to contact them through every channel available, they have taken over 100 pound from my account in less than a month. I hope this info will help any one who is in the same situation. These people are diabolical and need to be stopped. x
I fell for the same scam. I caled them and they claimed I did not read the terms and conditions. I was offered the option of 25% refund or post the products back and get my refund in 21-25 days and the postage process in quite gruesome. So be aware, read the TERMS AND CONDITIONS
Hi have you still got a phone number that I could use? the same thing has happened to me and they have taken 125pound out of my bank account.thanks x
Thanks for the advise I was at a lost what to do. The phone number and the e.mail address are no longer available.
sorry, the phone number should be 0808 and not 0800
john
These scams are why i refuse to use credit card details for these types of purchases… if they are genuine they’ll offer paypal facilities… at least they can’t keep on billing and billing via paypal.. not unless you authorise it..
I now email them and say, please give me paypal details.. and some do.
Another alternative to paypal is a prepaid credit card. You can buy them at any grocery store.
This happened to me as well! two payments of £57 were taken out of my account AFTER id cancelled. I called them for a refund and they said theyd put the money back into my account within 28days. It still hasnt been put back into my account and I still have recieved the tablets i paid for. that was 90 days ago, for 3 weeks i rang them asking where the payment or tablets were and now “they cant do anything about it because its over 36 days” so i told them this was unacceptable and that i would be reporting them to my bank to make sure they notify people who have the same transactions on their account. Weren’t very helpful at all.
I’ve just seen this about the pills and scams, phone and cancelled with authorisation number. Have now phoned bank to cancel my bank card, fingers crossed they get banned from advertising these pills, etc.
Ordered the trial on Thursday 02/02/12
read the reviews and decided it wasn’t for me.Rang 08081683674, spoke to a very nice person and when asked why I wanted to cancel I pointed out that I didn’t think I could afford to carry on with it after the trial period. Gave me a cancellation code over the phone and received a email cancellation this morning 03/02/12.No money taken from my account and the bank have put a stop on my debit card, and are providing me with a new card. I regard myself one of the lucky ones
Further to my review of yesterday there is one other thing you can do to prevent them taking out unauthorised payments. If you have a current a/c and a savings account and do online banking with the same bank transfer your current account money into your savings account temporarily and just leave enough for your daily use. When they try to take money from your account if there isn’t enough for their demand their request will be declined with no bank charges to you.The bank will then refer them back to you. Needless to repeat what you’ll tell them. They probably won’t try any more then you can transfer your money back to your current account
Having read all these letters/reviews it strkes me that some banks are helpful others are not. Okay some people read the terms and conditions others didn’t(for whatever reason ) were not all perfect but I think banks should be a bit more loyal to their customers after all they expect it from us. They should remember they don’t always get it right as the state of the country shows. If people have made a mistake then the least the bank do is to try help them out of it.
I am so shocked at this scam. I only have an emergency account for certain things and looked today and found it overdrawn. I will be at the bank tomorrow to try and get this unauthorised pilfering of my hard earned stopped. I am also going to contact them but feel sure that I going to lose some cash befor it is stopped.
Why can’t you just call the bank and have the card cancelled? That way no one can debit your card and you are just sent out a new one. I know if I loose my card and have to reorder, some of my debit payments have to be rearranged. This would save the worry of unauthorised payments.
Any doubts, ask the bank.
This company is disgracefull…….anyone still wishing to do business with them please ensure you cantact them within 28days to cancel the “contract” unless you are happy with the product, failure to do WILL result in Leanslim taking £57.39 whenever they see fit and will not always gaurentee you will recieve any products!!!!!!
ALWAYS be sure to read the terms and conditions…dont jump in accepting them because you get a free trial
You have been warned…..
I think I must be one of the lucky few,
Lean Slim took over a £100 out of my Visa account before I had even rec’d the
sample……….I made a big fuss and actually got 50% of my money back and conf: that my A/c was closed…expensive lesson……
I must be one of the lucky few, Lean Slim took over £100 out of my Visa A/c before I had even rec’d “sample”…..I phoned and made a big big fuss and actually got 50% of my money back and e/m conf; that my account was closed and
further money would be taken…………
expensive lesson ! ! !
I was told today by Lean slim that they are going to credit my account by 50% as I haven’t tried the product yet, then every month they are going to take £15 out of my account unless I am not happy with the product. After reading the meaages you’ve all sent. I might just send it back. I am going to wait for them to credit my account then stop the monthly payment. Fingers crossed that works. CAN SOMEONE POST <E THE ADDRESS of Leamslim,,, please….
Thanks for all these messages.
I ordered also and all of a sudden my bank calls me with fraudulent charges on my credit card. hotel reservations from north carolina and my bank asked me if i have travel plans & i said no. Never use that cARD IN 8 months and all of a sudden do there free trial and someone has my card